© smartcard networking forum. nscp smart card scheme design workshop introductory session prepared...


NSCP Smart Card SchemeDesign Workshop

Introductory Session

Prepared bySmartran Ltd

Version 0.8 (08/04/05)


Welcome & Introductions

• This workshop is an opportunity for you to explore the factors affecting the design of a smart card scheme

• Your facilitators for this workshop:Kevin Farquharson & Philip Weerakody (Smartran Ltd)

• What are your objectives from today?


Acknowledgements

The following organisations have contributedresource and materials to develop the SCNFworkshops:• Smartran – Design Workshop• Unicard – Business Case & Sample cards• Smart Citizen – Card survey• Scoll Methods - Procurement• ACT - Implementation


Workshop Agenda

• Introduction

• How do you assess the needs?• Role Play Exercise 1 – Cards and Forms• Analysing the needs and high level design• Full workshop scope & information sources

• Summary and Next Steps


Establish Initial Scope & Priorities

• Which LA services (eg Libraries, Leisure, Schools)?• Where are the locations for these services?• What uses within the identified service areas?• Who will be involved (staff, citizens and other parties)?• What information is required for each identified use?• How are these services currently provided?

• Tip – think about the points of contact and interaction between the citizens, the LA services and current systems and processes. What happens with the current organisation and systems?


LA Service

Location A Location B

Process 1Eg enrol

Process 2Use a service

Location C

Process 3Pay for something

LocalResident

Receptionist Teacher

Where?

What?

Who?


Analysing Needs

and High Level Design


Needs General Local

Government

Social

Commercial


• Satisfy E-Government initiatives for access to services.• Inclusiveness and Accessibility – Easier access to services for

all groups in the community• Reduction of cash handling and the related costs.• Better citizen authentication and identity management• Reduce levels of fraud• Better levels of information on citizen services take-up and

preferences. • Encourage local or national initiatives such as use of public

transport.

General Needs (examples)


• Create a cashless school meals environment• Promote tourism with better and easier access to tourist

services for visitors • Provide concessionary leisure centre cards in the locality • Help resolve parking problems in the locality.

Local Needs (examples)


• We have already looked at Services and Locations, which leads to what applications will the scheme implement.

• Will the scheme have a networked centralised back office• Will transactions be collected and stored by the systems• What are the expected volumes of usage/transactions• What level of security does the scheme need to support• What levels of interoperability will be supported (card,systems).• What are the alliances and partnerships for the scheme.• Will the card be used as an identity token for central identity

management.• Which card

High Level Design


Typical Applications

• Library

• Leisure• School • Tourism• Parking• Housing

• Transport• Identity/Entitlement• Purse

• Loyalty• Benefits

• Authentication/Access


Draw up Solution cards - Service

• Service

• Uses/Functions

• Locations

• Staff and Citizens involved

• Processes

• Information required


Template Solution Card Scheme Name:

Services: eg Library, Leisure, Housing

Users:

Staff at location

Other council staff

Council Locations:

Functions/Uses:

Processes: System Requirements:


• What factors determine the first steps?• What applications might you do first?• What is easy? • What is complex?• Where is the greatest interest/demand?• What are the benefits and when do they

arise?


Smart Card Application Roadmap Example

Scale

Co

mp

lexi

ty

Library, Car Parking& Leisure - basic usage And entry pass

Basic citizenData (name,Address etc)

E-purse &applicationspecific data

AdditionalLocations

RegionalLocations

Standard applicationdataset

NationalLocations& Facilities

Single CardShared Data

Linked &ComplementaryApplications

Full set of linked applications


• We have started by trying to understand what services LAs are currently providing and analysing them so we could work out what we would need a smart card scheme to do.

• Before we go any further, we need to explore the interaction between:

Citizens LA


Interactive Exercise – Cards and Forms

• Interactive role play exercise

• Explore how citizens interact with services and how you can use smart cards

• Compare to your existing processes


Topics for Full Workshop1. Existing Card Audit 2. Business Case - link 3. Data and Information Flows4. Designing a smart card scheme based on NSCP software

- link 5. Example business design rules6. Procurement7. Transportation applications - link 8. Commercial & Technical Design Considerations - link9. Communications, Launch & Training - link10. Scheme Implementation – link11. Setting up a Smart Card Scheme – Toolkit (BM)12. Application of Middleware

Youchosewhere we go


Communications, Launch & Training

• Preparation for change is key to success• Communications are critical to keep staff,

citizens and stakeholders informed • Launch of services require careful planning

and co-ordination of project tasks• Staff need to be involved at an early stage

and trained on new systems and processes


Information and Resources

• NSCP CD and Website – www.nationalsmartcardproject.org.uk– Bolton - Setting up a Smart Card Scheme - Toolkit

• Other LA experience– Smart Cities, NSCP Early Adopters, Case Studies

• SCNF – website and events www.scnf.org.uk • NSCP starter kit and other third party software• External suppliers and consultants


Experience Sharing Workshops• See - www.localegovnp.org.uk

• 22 June, Newcastle Half day

• 29 June, Harrogate Half day

• 6 July, Coventry Half day

• 13 July, London Half day

• 20 July, Bristol Full day


Workshop Close

• Summary

• Questions

• Next Steps

• Close

© smartcard networking forum. nscp smart card scheme design workshop introductory session prepared...

Documents