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Six Sigma (6 ) is a business-driven, multi-faceted approach to process improvement,reduced costs, and increased profits.

principle to improve customer satisfaction byreducing defects.

consisting of the steps "Define - Measure -

Analyze - Improve Control

Six Sigma originated at Motorola in the early1980s.

ABSTRACTABSTRACT

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SUBMITTED BYSUBMITTED BYZAHIRZAHIR

ADILADILJAFFARJAFFAR

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Six Sigma is a business improvement concept

Goal is to provide defect-free business processes. established in 1987.

Sigma is a character of the Greek alphabet that is used in mathematical statistics.

the ultimate goal in achieving near perfect

processes through continual improvement.

common tool used for Six Sigma improvement isthe Define-Measure-Analyse-Improve-Control (D-M-A-I-C) cycle.

INTRODUCTIONINTRODUCTION

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DMAIC STEPSDMAIC STEPS

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SIGMA TRAINING LEVELSSIGMA TRAINING LEVELS

Yellow Belt

Green Belt

Black Belt

Master Black Belt

Champion

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Focus on customers. Improved customer loyalty. Reduced cycle time. Less waste. Data based decisions.Time management. Sustained gains and improvements.

Systematic problem solving. Employee motivation. Data analysis before decision making.

BENEFITS OF SIX SIGMABENEFITS OF SIX SIGMA

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Step #1 - Identify the product you create orthe service you provide.

Step #2 - Identify the Customer(s) for yourproduct or service.

Step #3 - Identify your needs. Step #4 - Define the process for doing your

work. Step #5 - Mistake-proof the process and

eliminate wasted efforts using... Step #6 - Ensure continuous improvement

by measuring, analyzing and controllingthe improved process using DAMIC

SIX STEPS TO SIX SIGMSIX STEPS TO SIX SIGMAA

USINGUSING

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DABBAWALADABBAWALA

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INTRODUCTIONINTRODUCTION

Overview DABBAWALAS

HISTORICAL BACKGROUND

STARTED IN 1890

5000 dabbawalas across Mumbai

delivering the tiffins for over 2,00,000Mumbaites everyday in 3 hour period.

work is worship philosophy.

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ORGANIZATIONALORGANIZATIONAL

STRUCTURESTRUCTURE

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5000 dabbawalas are divided into 3sets of activities.

one crew of dabbawalas collectsfreshly packed.

sorting is done.The second set of dabbawalas

exchange and sort the Tiffins in aspeedy manner, involving zero

documentation.Third set of dabbawalas waiting at the

respective destination- station.

PROCESSPROCESS

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CODINGCODING

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The service charges vary between Rs.150 toRs.300 per month depending on factors.

LOCATIONTIME Money is collected in the first week of every

month. Remitted to the Mukadam on the first

Sunday. Money thus collected, is divided among all

the members of the group. Each dabbawala earns, on an average

Rs.4000-Rs 5000.

PRICINGPRICING

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RECRUITMENT INTRODUCTION OF

NEW MEMBERSTRAINING

SALARY ATTRITION RATE SAFETY AND WELFARE

HR ASPECTSHR ASPECTS

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No Alcohol drinking during business hours. Wearing White Cap during business hours. Carry Identity Cards.

DISCIPLINESDISCIPLINES

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Factors which has enabled thedabbawalas to achieve the six sigmadistinction are:-

1.HIGH CONFORMITY IN THE SYSTEM.

2.BUFFER IN LEAD-TIME.

3.SYSTEM DESIGNED IN ACCORDANCE WITHHUMAN CAPABILITIES.

SIX SIGMASIX SIGMA

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Utmost dependence onHuman Capital

Honesty and Integrity:

Discipline and TimeManagement:

Pride towards theirwork

WHAT TO LEARN FROMWHAT TO LEARN FROM

DABBAWALASDABBAWALAS