robbery data breach regulatory issues layoffs, restructurings, branch closings public health...
TRANSCRIPT
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Robbery Data breachRegulatory issuesLayoffs, restructurings, branch closingsPublic health threats (Swine flu)Natural disasters (Hurricane Katrina/Ike)Workplace violence and accidentsEmbezzlement, fraud
Potential Crises for CUs
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Massive Credit Card Data Breach Hits Local Banks, Credit Unions
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BECU Members Get Double Blow From
Floods, Layoffs
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Wescom Cuts 175 Jobs,
2 Branches
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Hard-Hit Arizona FCU Plans Additional Branch Closings
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CUNA Announces More Layoffs and Five-Day
Furloughs for All Employees
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CU Settles Strike and Reopens Shuttered
Branch
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Former Wescorp CEO Paid $6 Million After
Corporate Failed
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Consumer Group Bashes CUs for
Pushing ‘Predatory’ Payday Loans
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Texans Credit Union Faces Snarls of
Lawsuits
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Ike’s Aftermath Continues to Plague Texas Credit Unions
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Noted CDCU Fighting to Recover from Embezzlement
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Charlotte Teller Wounded During State Employees’ CU Robbery
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A crisis communication plan lives, changes, and
evolves throughout a crisis
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1.Be Prepared.
Crisis Management Tips
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2. Establish a central information source.
Crisis Management Tips
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3. Effectively train your spokespeople
Crisis Management Tips
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4. Practice regularly
through simulated exercises
Crisis Management Tips
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5. Act. Time is of the
essence.
Crisis Management Tips
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6. Leverage technology.
Crisis Management Tips
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7. Communicate transparently.
Crisis Management Tips
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8. Convey the facts succinctly and
concisely.
Crisis Management Tips
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9. Focus on what’s happening now.
Crisis Management Tips
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10. Assess, evaluate and improve.
Crisis Management Tips
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Twitter is First on the Scene
Noteworthy Crises
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Food Lion and rotten food
Noteworthy Crises