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Maryville Academy Programs

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What makes and keeps a business unit relevant ?

An Information Technology Perspective


BUSINESS ALIGNMENT LADDER

6 Mission and advocacy

Empathy, involved advocacy. Public policy lobbying.

5 General US social service trends / policies

Understanding of current markets, trends, and public policies. The ability to identify potential relevant new populations to serve.

4 Specific Market and industry

What is demanded for Maryville's particular programs. Identify trends within our current program mix.

3 External influences and requirements

Knowledge of Maryville program expectations, regulations, funding requirements along with funding opportunities such as grants and donors.

2 Internal Maryville programs

Working knowledge of day to day requirements and expectations.

1 Maryville Strategic Plan

7 I.T Strategic Plan Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies Information Services environment and budgets. Ability to influence teams, upper management and boards..

8Project management

Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to effectively communicate status. Ability to motivate teams and upper management if needed.

9Business System Analysis

Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build work flow processes. Ability to identify data elements and relationships.

10

Data system reporting

Thorough understanding of system architecture. General business understanding. SQl language and B.I system knowledge. Industry trends and standards.

11

Database system design

General business understanding. Thorough understanding of relational SQL database systems, scripting languages, and data architecture.

12

Voice / Data infrastructure

Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry trends and standards.

13

Helpdesk and internal client services.

Thorough understanding of desktop PC systems and software. Effective triage call center items. Support user base effectively and professionally. Identify and deliver user training needs.

Rung Discipline Description

Have meaningful input and influence on the company's multi year plan.










2Internal Maryville

ProgramsWorking knowledge of day to day requirements and expectations.


Have meaningful input and influence on the company's multi year plan. The better you can scale the rungs the richer the plan!


8Project management




10



11



12



13













2Internal Maryville





8Project management




10



11



12


Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry trends and standards.1

3Helpdesk and internal client services.












2Internal Maryville





8Project management




10



11



12



13













2Internal Maryville





8Project management




10


11



12



13














2Internal Maryville





8Project management



Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build work flow processes. Ability to identify data elements and relationships.1

0Data system reporting


11



12



13













2Internal Maryville





8Project management

Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to effectively communicate status. Ability to motivate teams and upper management if needed.9

Business System Analysis


10



11



12



13













2Internal Maryville




7 I.T Strategic Plan

Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies Information Services environment and budgets. Ability to influence teams, upper management and boards..

8Project management


10


11


12


13













2 Internal Maryville Programs

Working knowledge of day to day requirements and expectations.1 Maryville

Strategic PlanHave meaningful input and influence on the company's multi year plan. The better you can scale the rungs the richer the plan!



8Project management




10



11



12



13












Knowledge of Maryville program expectations, regulations, state funding requirements along with funding opportunities such as grants and donors.






8Project management




10



11



12



13



















8Project management




10



11



12



13





6 Mission and advocacy Empathy, involved advocacy.

Public policy lobbying. 5 General US social service trends / policies











8Project management




10



11



12



13



















8Project management




10



11



12



13




The better you can scale the rungs the richer the plan!
















8Project management




10



11



12



13




Personal Interest
















8Project management




10



11



12



13




Personal Interest

Passion
















8Project management




10



11



12



13




Personal Interest

Discretionary

Energy

Passion

Definition: Discretionary energy is the energy that an employee chooses to exert in service to coworkers or customers at work - or not. An employer pays for the fundamental tasks that he hires an employee to perform. The employee exerts the amount of energy necessary to perform the basic requirements of his or her job description. Discretionary energy is the get-up-and-go that the employee is willing to contribute beyond the basic requirements of the job.

humanresources.about.com
















8Project management




10



11



12



13




Personal Interest

Discretionary

Energy

Passion

Mentoring


Mission and advocacy


General US social service trends / policies

Specific Market and industryExternal influences and requirements

Internal Maryville Programs

Maryville Strategic PlanI.T Strategic PlanProject managementBusiness System AnalysisData system reportingDatabase system design

13


Personal Interest

PassionDiscretionary Energy

Mentoring

Operations

H.R

Finance

I.TQ.I

Facilities
















8Project management




10



11



12



13




Personal Interest

Passion

Discretionary

Energy

Mentoring

















8Project management




10



11



12



13




Personal Interest

Passion

Discretionary

Energy

MentoringPersonal Interest

Mentoring
















8Project management




10



11



12



13




Personal Interest

Passion

Discretionary

Energy

Mentoring

Business Alignment across the enterprise LEADS TO

Intelligent dialog which LEADS TO.

INNOVATION
















8Project management




10



11



12



13




Personal Interest

Passion

Discretionary

Energy

Mentoring

Business Alignment across the enterprise LEADS TO

Intelligent dialog which LEADS TO.

INNOVATION

Now what ?
















8Project management




10



11



12



13




An Information Technology Perspective


residential programs (orphanages) psychiatric hospital maryville jen school youth shelters ...

Documents

internal maryville programs

maryville strategic

system knowledge

data system

maryvilles particular

knowledge of day

day requirements

industry trends