© nhs institute for innovation and improvement, 2010 improving dementia care in the acute hospital...
TRANSCRIPT
© NHS Institute for Innovation and Improvement, 2010
Improving Dementia Care in the Acute Hospital Environment
Ruth Millward, Matron & Sian Williams, Head of
Nursing, Urgent Care
© NHS Institute for Innovation and Improvement, 2010
How has the programme helped?• Tools and techniques informed training
programme
• Thinking differently
• Leadership learning – storytelling, co-production, being proactive, engaging staff and others, using change as a positive
• Problem solving through VALS
© NHS Institute for Innovation and Improvement, 2010
Local CQUIN – Dementia Care
Milestone achievements:
• Staff training• Implementation of
‘This is Me’• Antipsychotic
prescribing
© NHS Institute for Innovation and Improvement, 2010
Staff are much more aware
of how to meet the needs of
patients with Dementia and
their families.
Laura Bartley, Ward Manager
“I felt very happy with my treatment, the nurses could not do enough to make sure my experience was a positive one.”
Patient
Implementation of ‘This is Me’ Feedback from our branch members tells us this is making a difference to patient experience
© NHS Institute for Innovation and Improvement, 2010
What we did and are still doing!
Changing Mindsets• Narrative storytelling• Learning how to
frame and reframe a message
• Story of self, now and us
• Using Values and Emotion to achieve Action
Sustaining momentum• Responsibility
charting• Communication• Patient/carers
perspectives• Reward the team• Decide what’s next?
© NHS Institute for Innovation and Improvement, 2010
• Learning shared with nursing teams across 5 wards
• Used webseminar slides to aid discussion and to understand key tools used for business critical project
• Key staff for the project have used some of the tools to ensure progression towards CQUIN milestones
• Work planned around ‘bottleneck’ in capacity and demand for stroke and rehabilitation beds
Vanguard = well worth the experience!