Negotiating; bargaining; persuading Greeting people; representing others to the

public; selling Courteous telephone skills Reporting, conveying information; explaining

issues or procedures Listening effectiving Interviewing Preparing written materials Organizing and presenting ideas for formal

and informal presentations Participating in group discussions

Cornerstone for establishing trust

Cornerstone for new business and customer retention

Increases productivity

The activity of sending meaningful information

You only communicate when the message you send out has been

received and sent back to you, so you know that it has been

properly understood

Verbal Communication- Communication expressed through words

Non-Verbal Communication- Wordless communication

Hand Gestures Facial Expressions Touching Body Language Eye Contact Turning your back to the speaker What Other Ways Can You Think Of?

Charades- A communication game where one party uses non-verbal communication to express a message to the recipient

Instructions: Divide into teams of 3-4 people. Select a message from your marketing teacher that you will act out to the class. You must use NON-VERBAL communication. Absolutely NO WORDS!

Communication defined Nonverbal Communication defined How can nonverbal communication be

expressed in the workplace? What kinds of messages do you give your

co-workers and employer through your ACTIONS?