( mohd lutfi cv )
TRANSCRIPT
CV
Mobile1 : +00971-506976062
E-Mail: [email protected]
Career Objective:
Seeking for a career in a new field of work or similar to the current practical in progressive organization where I can apply my experiences& skills in a way to become an integral part of the organization. Also to improve my knowledge & to get more new experience, above all to participate in the development movements in the society.
Personal Information:
Nationality: Egyptian
Resident of: Sharjah, United Arab Emirates
Birthdate: 19 Sept, 1980 Borne in UAE
Gender: Male
Marital Status: Single
Place of birth: UAE DRIVING LICENSE / VALID : ( CAR /VALID )
Professional Experience:
November 2005
- Jun 2008:
Part timer:
Etisalat (contact centre)
Ajman- (United Arab Emirates)
February 2006 -
Decem 2006:
Part timer:
Photocopying & typing centre
Sharjah-(United Arab Emirates)
1
Jun 2008 – Jan
2009
Feb 2009 – till
date
Employee : Ipsos market research company ( Staff )
Sharjah – (United Arab Emirates)
Employee : 1-Emirates NBD ( Collection –Buckets )
2- Collection – Recovery )
3- Responsible for Central bank Debits relief Fund )
Sharjah & Dubai (United Arab Emirates)
Education & courses:
June 2004: Egyption University, AL- Minya, Egypt.
Bachelor of Arts: - English department.
June 2004: Egyption Institute, Minya, Egypt.
Certification: - computer course, soft & hard ware.
June 1997:
Courses :
July 2006
July 2009
Jun 2011
December
2012 -2013-2014
High school., sharjah, UAE.
High school, science department.
Customer service & customer care (Etisalat )
Finacle training –NBD
Induction – associates
Anti Money Laundering (counter measures ) Compliance Training (Online)
Collection Negotiation Skills
Advanced Collection Recovery
Quality collection workshop & calls
RCPS (Root Cause Problem Solving )
Security Awareness System
Seibel Customer Relationship Manager
Career Level:
Career Level: Entry Level (9 years’ experience)
Notice Period: 1 month
2
Last Salary: 7550 AED monthly
Target Job:
Job Location: UAE: Dubai, Sharjah, Ajman.
Job Category: Supervisor, Team Leader, Officer. Assistant Manager
Employment
status
Employee - Full time
Desired salary : 14,000.00 AED
Skills:
Solving customers Enquires & Issues
Good Listener, Motivated, Self Confidence.
People management skills
efficient & effective thinker
Exper
t
More than 7
years
1 month or
less
Communications & Negotiation Skills
Adaptable to changes
Able to provide & create solutions
Exper
t
More than 7
years
1 month or
less
Customer services & Sales (On Phone ) Exper
t
More than 1
years
1 month or
less
Dynamic & effective in team work
Organized & fast learning &Excellent
Performed & work under pressure
Exper
t
More than
7Years
1 month or
less
Languages:
Language Level Years practiced Last used
Arabic ExpertMore than 10
years1 month or less
English ExpertMore than 10
years1 month or less
Urdu Intermediate 1 year or less 1 month or less
3