© mba_serf organizational ethics. © mba_serf _________ code of ethics insert your firm’s code of...

© MBA_Serf© MBA_Serf

Organizational Organizational EthicsEthics


_________ Code of Ethics_________ Code of Ethics

Insert your firm’s Code of Ethics here.


Ethical Awareness Ethical Awareness AssessmentAssessment


Ethical Problem Resolution PlanEthical Problem Resolution Plan

What kind of problem, or potential problem, What kind of problem, or potential problem, do we have?do we have?

What do we know empirically? What are the What do we know empirically? What are the facts?facts?

Are laws and regulations involved?Are laws and regulations involved? What is the best resolution for this problem? What is the best resolution for this problem?

(What are the technicals—the ‘what ifs’?)(What are the technicals—the ‘what ifs’?) Will we be able to do the ‘right thing’ (legally Will we be able to do the ‘right thing’ (legally

and professionally) and be at peace with our and professionally) and be at peace with our personal code of ethics?personal code of ethics?


Making Ethical DecisionsMaking Ethical DecisionsNotes on MethodsNotes on Methods

QuestioningQuestioning

OutcomeOutcome

AssessmentAssessment

DecisionDecision



Questioning...Questioning...



Five Types of Questions to AskFive Types of Questions to Ask EmpiricalEmpirical TechnicalTechnical LegalLegal ProfessionalProfessional PersonalPersonal


Ethics for ...your orgEthics for ...your org

Ethics...Ethics... Involves choiceInvolves choice Often necessitates difficult Often necessitates difficult

decision makingdecision making May not be the same for someone May not be the same for someone

elseelse


Five types of ethical systemsFive types of ethical systems Citizenship BasedCitizenship Based Religion BasedReligion Based Personal Convictions BasedPersonal Convictions Based Professional Responsibility BasedProfessional Responsibility Based Law BasedLaw Based

...continued...continuedEthics for...your orgEthics for...your org

...continued


Ethical decision making...Ethical decision making... Requires / allows us to develop Requires / allows us to develop

conceptual thoughtconceptual thought Is proactive – not reactiveIs proactive – not reactive

Requires considering repercussionsRequires considering repercussions Start thinking aheadStart thinking ahead

...continued...continued...continuedEthics for...your orgEthics for...your org


Personal Ethics are Shaped by...Personal Ethics are Shaped by...ExperiencesExperiencesUpbringingUpbringingEnvironmentEnvironmentReligionReligionGoalsGoalsConsequencesConsequences

...continued...continued...continuedEthics for...your orgEthics for...your org


Professional Ethics are Shaped Professional Ethics are Shaped by...by...

Need for Need for ConsistencyConsistency

CredibilityCredibility Personal EthicsPersonal Ethics LawLaw

...continuedEthics for...your orgEthics for...your org

...continued...continued

Peer Pressure Peer Pressure (Common (Common Agreement)Agreement)

Philosophy of AgencyPhilosophy of Agency Resident Welfare Resident Welfare

FirstFirst Threat of TerminationThreat of Termination


There are more tools and less There are more tools and less choice in professional ethicschoice in professional ethics

We have to be careful not to We have to be careful not to confuse professional and confuse professional and personal ethicspersonal ethics

...continuedEthics for...your orgEthics for...your org

...continued...continued


Sociology 101 ReviewSociology 101 Review

ValueValue NormNorm MoreMore FolkwayFolkway Positive & NegativePositive & Negative SocializationSocialization InternalizationInternalization


ValueValue

Idea of right and wrongIdea of right and wrong


NormNorm

Expectation regarding Expectation regarding behaviorbehavior


MoreMore

Big DealBig Deal


FolkwayFolkway

Not so big dealNot so big deal


Positive Positive andand Negative Negative

Positive:Positive:““Thou shalt...”Thou shalt...”

Negative:Negative:““Thou shalt not...”Thou shalt not...”


SocializationSocialization

The social interaction The social interaction that teaches values and that teaches values and

normsnorms


InternalizationInternalization

The process of ‘buying into’ The process of ‘buying into’ the correctness of learned the correctness of learned

values and normsvalues and norms

““I know in my heart...”I know in my heart...”

““I feel it in my gut...”I feel it in my gut...”


Most Important Thing to KnowMost Important Thing to Know

Not all “Yeah, buts” are bad. As an example, Not all “Yeah, buts” are bad. As an example, “Yeah, but have you considered the possibility “Yeah, but have you considered the possibility that...?”that...?”


InconsistencyInconsistencyThe Dark SideThe Dark Side

Should all people be treated the same?

When should we bend the rules?

Bending the rules outside the organization.


Shaping EthicsShaping Ethics


Faulty BeliefsFaulty Beliefs


EnmeshmentEnmeshment

Enmeshed OrganizationsEnmeshed Organizations

To Avoid the Enmeshment TrapTo Avoid the Enmeshment Trap


Spiritual DisciplinesSpiritual Disciplines


Expanding EthicsExpanding Ethics

We must acquire additional skills to tackle We must acquire additional skills to tackle broader responsibilitiesbroader responsibilities


SystemsSystems

Staff need breathing Staff need breathing room and a manner room and a manner in which to in which to vent...group works vent...group works bestbest


Organization CommunicationOrganization Communication

Clear lines of Clear lines of authorityauthority

Share in ‘feeling Share in ‘feeling language’language’


PoliciesPolicieson on BoundariesBoundaries

...... ...... ......


Specific BoundariesSpecific Boundaries

Playing favorites with clientsPlaying favorites with clientsCounselor VulnerabilityCounselor VulnerabilityFraternizationFraternizationConfidentialityConfidentialityLegal MattersLegal MattersSelf-DisclosureSelf-Disclosure


EnablingEnablingInstitutional CodependenceInstitutional Codependence

1.1. There is tolerance/promotion of codependent staffThere is tolerance/promotion of codependent staff2.2. Workaholism is seen as positiveWorkaholism is seen as positive3.3. Loyalty to organization takes precedence over Loyalty to organization takes precedence over

family and self-carefamily and self-care4.4. Resistance to new info on codependenceResistance to new info on codependence5.5. Denial of importance of education on Denial of importance of education on

codependencecodependence6.6. Resistance may take the form of ridicule, Resistance may take the form of ridicule,

sarcasm, and other disparagementsarcasm, and other disparagement7.7. Treatment for codependence of staff is Treatment for codependence of staff is

minimalizedminimalized


CodependenceCodependenceAmong Helping ProfessionalsAmong Helping Professionals

Do you allow yourself to take on the moods of Do you allow yourself to take on the moods of people you are close to?people you are close to?

Do you take responsibility for everything—do Do you take responsibility for everything—do you believe it is your fault?you believe it is your fault?

Do you believe you are the reason a particular Do you believe you are the reason a particular client failed or succeeded?client failed or succeeded?

Have clients become increasingly important to Have clients become increasingly important to you?you?

Do you go to lunch with people you do not like Do you go to lunch with people you do not like or just eat alone?or just eat alone?

Are you secretly afraid that others are doing a Are you secretly afraid that others are doing a better job than you?better job than you?


Symptoms of Enabling Symptoms of Enabling

In the Counseling Session...In the Counseling Session...Talks more than the clientTalks more than the clientFeeling the client’s feelings Feeling the client’s feelings

as opposed to empathyas opposed to empathyDoes not tolerate silenceDoes not tolerate silenceNegates feelings by intellectualizing and Negates feelings by intellectualizing and

problem-solvingproblem-solving


Staff Staff BurnoutBurnout


Burnout FactorsBurnout Factors

1.1. Spends long hours intensely involved Spends long hours intensely involved with emotionally-charged, ambiguous with emotionally-charged, ambiguous problems with no clear-cut solutionsproblems with no clear-cut solutions

2.2. Time management is unstructuredTime management is unstructured3.3. Unclear guidelines surrounding Unclear guidelines surrounding

caseload and dutiescaseload and duties4.4. No chance for growth or No chance for growth or

promotionspromotions


Burnout FactorsBurnout Factors

5.5. No training – training comes in spurtsNo training – training comes in spurts

6.6. No problem-solving for staff issuesNo problem-solving for staff issues

7.7. No time to relaxNo time to relax

8.8. Low pay, minimal or no benefitsLow pay, minimal or no benefits


Ethics & Ethics & the Unstable Counselorthe Unstable Counselor

Indicator Indicator QuestionnaireQuestionnaire


AnywayAnywayPeople are unreasonable, illogical, People are unreasonable, illogical,

and self-centeredand self-centered

Love them Love them anywayanyway

From “A Simple Path” by Mother Teresa


AnywayAnywayIf you do well, people will accuse If you do well, people will accuse

you of selfish, ulterior motivesyou of selfish, ulterior motives

Do well Do well anywayanyway



AnywayAnywayIf you are successful, you will win If you are successful, you will win

false friends and true enemiesfalse friends and true enemies

Succeed Succeed anywayanyway



AnywayAnywayThe good you do will be forgotten The good you do will be forgotten

tomorrowtomorrow

Do good Do good anywayanyway



AnywayAnywayHonesty and frankness make you Honesty and frankness make you

vulnerablevulnerable

Be honest and Be honest and frank anywayfrank anyway



AnywayAnywayWhat you spend years building may What you spend years building may

be destroyed overnightbe destroyed overnight

Build anywayBuild anyway



AnywayAnywayPeople really need help but may People really need help but may

attack you if you helpattack you if you help

Help people Help people anywayanyway



AnywayAnywayGive the world the best you have and you’ll Give the world the best you have and you’ll

get kicked in the teethget kicked in the teeth

Give the world Give the world the best you the best you have anywayhave anyway



Personal Action PlanPersonal Action Plan

......

......

......

......


Thank youThank you

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