© infosys technologies limited 2001-2002 the emerging infosys challenging paradigms… integrating...

© Infosys Technologies Limited 2001-2002

The Emerging InfosysThe Emerging Infosys

Challenging Paradigms… Integrating Change

June 08, 2002 © Infosys Technologies Limited 2001-2002

This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information.


PerspectivesPerspectives

1. The Strategic Imperatives1. The Strategic Imperatives

2. Changing in Challenging Times2. Changing in Challenging Times

3. An Architecture for Change3. An Architecture for Change


The Race to the Finishing LineThe Race to the Finishing Line

Infosys

+Talent magnet

+High-quality execution

+Perfected GDM

+ “Customer first” culture

+Lean organization

Global Majors

+Deep, high-level client relationships

+Readymade solution-sets

+Consulting mindset

+Full set of services

• On-site investments• Full-line of services• Brand building• Consulting mindset• Education and training• On-site hiring

• Offshore investments• Reduce fat / shift C.G.• Re-allocate resources• Invest in processes• Organization issues • Bill-rate reduction

ArchitectureChangingImperativesImperatives


Looking at it from clients’ perspective…Looking at it from clients’ perspective…ArchitectureChangingImperativesImperatives

Co 1* Co 2* Co 3* Infy Others0.8

0.9

1

1.1

1.2

‘ROI’ quotient‘ROI’ quotient

Co. rating on ROI

Industry average ROI

Infosys delivers a better ROI…


0.9

1

1.1

1.2

‘Experience’ quotient‘Experience’ quotient

Industry average experience

Co. rating on experience

… and maintains a satisfying relationship


… thereby leading in creating client value… thereby leading in creating client value

* Global majors for comparison were selected by the clients

Response of 268 managers from 134 current clients

‘ROI’ quotient X Experience’ quotient


0.9

1

1.1

1.2

‘Value’ index

+ ve

- ve

ArchitectureChangingImperativesImperatives


This fuels our aspirationsThis fuels our aspirations» Infosys: A large global organization

… demonstrating consistent performance and profitability

» Reckoned for creating customer & employee value… building deep relationships and loyalty

» An end-to-end business transformation player… with appropriate brand awareness and positioning

» Leveraging the global delivery model… with sustained excellence in execution

» Managed by talented, best-in-class people… with a multicultural, strong performance ethic

ArchitectureChangingChangingImperatives


Aspiration to action… in challenging timesAspiration to action… in challenging times

Strengthen Value Business

and

Defend Volume Business

Capabilities andTalent

Growth Imperatives

Existing Business

Environment


TheEmerging Infosys


Leading to an Integrated Change ApproachLeading to an Integrated Change Approach

Strengthen client relationshipsStrengthen client relationships

Leverage the global delivery model (GDM)Leverage the global

delivery model (GDM)Re-orient the mindset

to enhance client valueRe-orient the mindset

to enhance client value

Provide end-to-end business solutionsProvide end-to-end business solutions

Expand market and business footprint

Expand market and business footprint



Strengthen Client RelationshipsStrengthen Client Relationships

Enhance Infy footprint in relation to clients’ IT needsEnhance Infy footprint in

relation to clients’ IT needs

Bring out the best in all client

interactions

Bring out the best in all client

interactions

Strengthen client facing systems and processes

Strengthen client facing systems and processes

Build a strong multi-level

relationship

Build a strong multi-level

relationship



Provide End-to-End Business SolutionsProvide End-to-End Business Solutions

Broaden service portfolio for end-to-end capability

Broaden service portfolio for end-to-end capability

Deepen existing services to serve specific needs

Deepen existing services to serve specific needs

Demonstrate thought leadership

Demonstrate thought leadership

Create solution frameworks and methodologies

Create solution frameworks and methodologies

ArchitectureArchitectureChangingImperatives


Expand Market and Business FootprintExpand Market and Business Footprint

Broaden geographical and vertical footprint

Broaden geographical and vertical footprint

Strengthen brand awareness / positioning

Strengthen brand awareness / positioning

Grow through acquisitions

Grow through acquisitions

Strengthen strategic alliances

Strengthen strategic alliances



Leverage Global Delivery ModelLeverage Global Delivery Model

Strengthen GDM for existing

services

Strengthen GDM for existing

services

Define GDM for new services

Define GDM for new services

GDMize the business enabling areasGDMize the business enabling areas

Strengthen operations base in

other locations

Strengthen operations base in

other locations



Re-orient Mindset to Enhance Client ValueRe-orient Mindset to Enhance Client Value

Recruit / develop strategic competencies

Recruit / develop strategic competencies

Integrate a diverse global workforce

Integrate a diverse global workforce

Develop leadership to enable and manage growth

Develop leadership to enable and manage growth

Inculcate a high-performance work ethic

Inculcate a high-performance work ethic



Infy+ Integrated Change ProgramInfy+ Integrated Change Program» Total commitment of senior leadership

» The Change Board: Management Council

» Integrated and structured change program» Result oriented cross-functional teams

» Systemic tracking of strategic initiatives» “Earn as you win” resource allocation

» Measurement of progress and performance» Use of balanced scorecard principles

» Comprehensive use of change techniques» Quality tools and Infosys Leadership Institute


infy+infy+


Our VisionOur Vision

We will be a globally respected corporation

that provides best-of-breed business solutions, leveraging technology,

delivered by best-in-class people

© infosys technologies limited 2001-2002 the emerging infosys challenging paradigms… integrating...

Documents

client value

forward looking statements

certain forward

global delivery model

large global organization

consistent performance

changethis presentation

challenging times3