hsbc insurance brokers ibm filenet presentation presented by: bernard bazley, head of it
TRANSCRIPT
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HSBC Insurance Brokers
IBM FileNet Presentation
Presented by: Bernard Bazley, Head of IT
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The Problem
Too much Paper,
how do we remove it without affecting
efficiency or causing civil unrest!!!
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London Market Insurance Market
10 Billion Pages of Paper stored in London
Every London Market Reinsurance Policy has on average
1,000 pages to support it
98% of Files Never Opened after 1st Year
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Why Get Rid of Paper !!!
Liability
– Accident waiting to happen
– Huge processing problems if paper destroyed
Office Space
– 25% of London Office space used for filing
– Project cost justifiable on office space savings alone
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Why Get Rid of Paper!!!
Global Resourcing
– Pressure to reduce processing costs
– HSBC Global Company, with Global Service Centres
– Share documentation
Market Changes
– Use of Repositories
– Electronic transfer of data
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Choices Evaluated
IBM Product set
FileNet Product set
Microsoft – SharePoint
Niche London Insurance products
In-house HSBC products
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Why IBM FileNet
Ease of Use
Able Imaging without Workflow
E-Mail integration – Lotus Notes
Industrial standard software
Workflow module available for future expansion
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Progress & Experience
Two thirds of Project completed, so far so GOOD
Dual Screen for processing staff
Get the INDEXING right
Suitable training needed
Implement new process to support Imaging
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After IBM FileNet Implementation
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Questions