:: hk case study:tel:(852) 3692 5844 • mong kok office 6 staff, tel:(852) 2391 9900 • causeway...

:: HK Case Study::2010-2011

:: Case Study 1

Glory Storage provides perfect Mini self-storage facilities in Hong Kong. Now, Glory storage is

expanded to 9 branches in Hong Kong

Core Business:

1) Mini self- Storage Rental Service

2) Business Center and Virtual Office Service

Kwai Chung

Cheung

sha Wan

San Po Kong

Kwun Tong

Aberdeen

Hung Hom

:: Case Study 1

IPPBX

System

PSTN

Provider

TCP/IP Network

Ext:201 Ext:202

Head Office

IDAP (T1/E1)

IDAP with 200 Tel No

For Eg: 3123 0100 - 299

Kwun Tong Branch 1

Ext:109

Kwun Tong Branch 2

Ext:108

Hung Hom Branch 1

Ext:101

Hung Hom Branch 2

Ext:102

Cheung Sha Wan Branch

Ext:107

Kwai Chung Branch

Ext:103

San Po Kong Branch 2

Ext:106

San Po Kong Branch 1

Ext:105

Aberdeen Branch

Ext:104

Internet

•Auto Attendance Module

•Voice mail Module

•Fax Server Module

Glory Storage Multi-Site Operation

Key Benefit: •Head office Manager can view the call logging report by web browser easily•All Branch can transfer / Forward the call •All Fax is able to transfer to Email•Direct DID no can assigned to Branch Office

:: Case Study 1

Glory Storage Business Center Operation

IPPBX

System

PSTN

Provider

TCP/IP Network

Ext:201 Ext:202

Head Office

IDAP (T1/E1)

IDAP with 200 Tel No

For Eg: 3123 0000 - 199


•Voice Recording Module

•Voice mail Module


Business Center

Operator

Glory Storage provides Business Center and Virtual Office Solution by Using MPBX system.

MPBX offer a very wide range feature to Glory storage as:

• Help customer to handle the inbound call• Operator can see “Company Name : ABC company” before answering the call• Operator can transfer to inbound call to mobile phone or business center room• Glory Storage can provide e-Fax service to customer by using fax server module• Day Night Mode• Voice mail can be active by customer preference• Voice mail can be noticed by Email, and voice mail is attached in the Email to customer.• Glory Storage can provide Personal Auto attendance service

:: Case Study 2

"信成假期信成假期信成假期信成假期" 控股公司、"信成 (國際) 旅遊有限公司" 成立於一九九一年，是本港其中一間最大型的入境接待旅行社。經過十六年的努力，"信成" 已經擁有龐大的自置旅遊車隊，並多次獲得 " 香港海洋公園" 頒發" 最傑出旅行社"的獎狀。集團主席吳光偉先生現任 "香港入境團旅行社協會" 主席及 " 香港旅遊業議會" 理事。吳主席一直堅持 "紥根旅業、建樹香江"，並以 "信" 為基礎，只有 " 誠信" 才能 "成功" 。多年來的努力， "信成" 接待超過數十萬名來自內地的旅客，亦同時在全國各地建立了一個龐大的旅遊網絡。" 信成假期" 的建立，正好利用了這個資訊網絡，為旅客提供最超值、優質的服務前往全國各地旅遊。SIG Holidays requirements:

1) Hong Kong Operation Office, around 50

Staffs

2) China Call Center Office, around 40

Staffs

3) Newspaper Advertisement will be

posted everyday

4) (852) 2155 8668 Hotline Number will

relocate to

China Call Center Office for handling In-

coming call

Enquiry.

SIG Holiday Call Center Operation

:: Case Study 2

IPPBX

System

PSTN

Provider

TCP/IP Network

TCP/IP Network

Ext:101 Ext:102

Head Office

China Call Center B 15 Staff

IDAP (T1/E1)

Ext:204 Ext:205 Ext:206



TCP/IP Network

China Call Center A 15 Staff

Ext:201 Ext:202 Ext:203

VPNVPN

Benefit to Customer:

•� Reduce running cost•� Establish a Faster Call Respond to Customer•� Reduce Holiday affect to operation•� HK Customer Service operator can transfer the enquiry to China Office

SIG Holiday Call Center Operation

:: Case Study 3

“ 現代中國旅行社現代中國旅行社現代中國旅行社現代中國旅行社” 經營中國各類型式的旅行團為主，除了一般散客組合的常規觀光旅行團外，也有因應各組客人的特別要求的包團服務。”現代” 自1987年（本社前身為：現代〔中國〕旅行社，該社成立於1983年）成立至今，一直努力不懈地開發全中國的旅遊路線，除一些成熟的路線外，剛發掘出來的景點，只要其可觀性強、基本條件尚可、安全程度過關，就算是偏遠的新疆大漠，或是貧困的貴州山區，甚至是西藏阿里的無人區，都是本公司開發的對象而一般旅行社由於旅遊路線遍及全球，經驗領隊都只會被安排帶歐美路線，中國路線只能派出一些新領隊，當遇到困難時未能及時反應，引致客人的損失，又由於這些公司缺乏對中國落後地區的認識和經驗，只能任由當地不明港人喜惡的安排。而本公司由於多年來一直專注發展中國路線，無論公司及領隊的經驗，都是無可置疑的，多年來本公司由於作風務實，把客人的利益放在首位，避免不必要的支出轉嫁於消費者，故口碑載譽，得到廣大消費者一直的支持Modern China Travel Agency Limited

requirements:

• Kwun Tong Head Office, 40 Staff

Tel:(852) 3692 5844

• Mong Kok Office 6 Staff, Tel:(852) 2391

9900

• Causeway Bay Office 8 Staff, Tel: (852)

2893 8133

• Every office has its own hotline/system,

company now requires to centralize the

system in one telephone hotline (852)

3692 5844

• Voice Logging feature desired.

現代中國旅行社有限公司現代中國旅行社有限公司現代中國旅行社有限公司現代中國旅行社有限公司

:: Case Study 3

IPPBX

System

PSTN

Provider

TCP/IP Network

TCP/IP Network

Ext:101 Ext:102

Kwun Tong

Head Office

Causeway Bay Office 8 Staff

IDAP (T1/E1)

IDAP No:

For EG: 3888 1100-99

Ext:204 Ext:205 Ext:206



TCP/IP Network

Mong Kok Office 6 Staff

Ext:201 Ext:202 Ext:203

VPNVPN


•Establish a Faster Call Respond to Customer and Internal Staff•Centralize calling from customers•Realized Branch to Branch Transfer and Call Forward.•Each staff member has its own direct line and direct dial number•Each Department with own Prime No.•Reduce the Telephone cost by using IDAP instead of 25x Hunting Line.

現代中國旅行社有限公司現代中國旅行社有限公司現代中國旅行社有限公司現代中國旅行社有限公司

Prime No: 23919900 Prime No: 28918133

Prime No: 36925844

:: Case Study 4

IPPBX

System

PSTN

Provider

TCP/IP Network

TCP/IP Network

Ext:101 Ext:102

HK Office 9/F30 Staffs

IDAP (T1/E1)

Ext:204 Ext:205 Ext:206



LAN


•One Data Block Wiring is need to for their new office on 10/F •User can have a personal direct line no•User can install a Softphone into their notebook to use in business trip•Auto Attendance increase the image of the company •User can check the voice out of office by using Blackberry and Iphone.

China Nickel Resources Holdings Operation

20 StaffsHK Office 10/F (New)

Ext:208

Hotel (Soft Phone)

WAN

TCP/IP

Ext:207

Hotel (Soft Phone)

WAN

TCP/IP

China Nickel Resources Holdings Company Limited (“China Nickel Resources” or the

“Group”) (stock code: 2889), a leading integrated steel and mineral resources

company in the PRC

:: Case Study 5

Dong Fang International Investment Ltd

Dong Fang International Investment Limited (DFII)

established in 1997 (BVI). Our core business includes

container leasing; investment in container

manufacturing and financial arrangement.

Our fleet size reaches approximately 360,000 Teus

with Long Term leasing contracts; mainly on ISO

corten steel containers – 20' standard dry, 40' standard

dry and 40' high cube.

We invest in factories with networking in Jinzhou,

Lianyungang and Nansha. This ensures reliable and

high quality services to customers.

Dong Fang International Investment Limited requirement :

1) Consider to Build up a Instant Intercom system for up to 8 point in Asia, Europe

and South America.

2) HK operator can transfer the incoming call to dedicated branch office.

3) They need to do a global voice conference with oversea branch and agency office

very often.

4) User password control for the virtual voice conference room

:: Case Study 5

IPPBX

System

TCP/IP Network

Ext:211 Ext:212

• Conference Bridge Module

•Voice Mail Moudle

Dong Fang International Investment Ltd

Ext:201

Germany

TCP/IP

PSTN

Provider

IDAP (T1/E1)

Panasonic

TDA 100 PABX

FXS FXO

Interface

DDI : 2866 xxxx

Panasonic Digital Phone

Ext:202

China

TCP/IP

Ext:203

Singapore

WAN (HK need 1x fix IP)

TCP/IP

Ext:204

New Zealand

TCP/IP

Ext:205

Taiwan

TCP/IP

Ext:206

Korea

TCP/IP


• Replace the global conference and IDD by using this IPPBX platform.• Hong Kong Main office can transfer / call forward the call to oversea branch when it is necessary • Only a very minor setting if any IP Phone is required to add or delete on Web base interface by End-user.• Oversea IP Phone can make use of the HK PSTN to make Hong Kong local call without any additional charges.

Hong Kong Head Office

*Current PBX, Remain unchange

:: Case Study 6

IPPBX System

TCP/IP Network

Ext:211 Ext:212•Auto Attendance Module

•Conference Bridge Module

•Voice Mail Moudle


Beacon College

Ext:201

Mong Kok

TCP/IP

HGC

PSTN

IDAP (T1/E1) DDI : 3150 6xxx

Ext:202

TST

TCP/IP

Ext:203

Causeway Bay

VPN

TCP/IP

Ext:204

KLN Bay

TCP/IP

Ext:205

Yuen Long

TCP/IP

Ext:206

Tuen Mum

TCP/IP

Tusen Wan Head Office

Ext:207

TCP/IP

Ext:208

TCP/IP

Ext:209

TCP/IP

Tai Po Sheung Shui TKO

Phase one

TCP/IP Network

Ext:301 Ext:302 Ext:303

15 StaffsCustomer Service Team

LAN

Auto Attendance

Enquiry Hotline

Hello Ring

(MC JIN’s Rap - Advert)

Phase Two

80 Staffs

:: Case Study 6

About Beacon College

Beacon College , which was founded in 1989, is a government registered private college in the HKSAR. Beacon, as the name implies, is a lighthouse. We guide anxious students towards the right goals, and provide assistance for bona fide students to achieve success. Beacon College has evolved from its humble origins in a two-storey school in Yuen Long to 13 branches with a capacity of over 90 classrooms throughout the territory today. Every year, Beacon nurture tens of thousands of students.


•Replace the Traditional Panasonic Telephone system by using IPPBX•Migrate to IDAP •Every Staff have personal Direct Tel/Fax No.•Every department have their own Department Prime No.•Auto Attendance can help Customer Team to filter the incoming call enquiry.•Voice Conferencing Bridge Module help their Internal Conference by one dedicated to Tel No to login to Virtual Conference Room with password protection.•They can use IPPBX to integrate all branch by one telephone system.

Manchester Business School Worldwide have offered MBA programmes in Hong Kong since 1992 and recently celebrated our 17th anniversary of offering MBA programmes to executives in the region. Since 1992 we have developed excellent relationships with the regions professionals such as wealth managers, bankers, accountants and marketers. We also have strong partnerships with the local branches of professional bodies such as the ACCA, HKIOB and CIM.

Manchester Business School requirement :

1) Consider to Build up a Instant Intercom system with Head office and China

Agency Office.

2) They need to do a global voice conference with oversea branch and agency office

3) They need to do a voice logging for the student service department.

:: Case Study 7

:: Case Study 7

IPPBX

System

PSTN

Provider

TCP/IP Network

TCP/IP Network

Ext:101 Ext:102

HK Central

Office

Shanghai 8 Staff

IDAP (T1/E1)

IDAP No:

For EG: 3888 1100-99

Ext:204 Ext:205 Ext:206



•Voice Conference Module

VPN


•Establish a Faster Call Respond to Customer and Internal Staff•Centralize calling from customers•Realized Branch to Branch Transfer and Call Forward.•Each staff member has its own direct line and direct dial number•Each Department with own Prime No.•Reduce the Telephone cost by using IDAP instead of 25x Hunting Line.

Manchester Business School

TCP/IP Network

Ext:205 Ext:206

England Head Office

SIP Trunk by VPN

Conplex started its business in year 2001 as a sourcing company dealing with

various items like audio-video consumer electronics, home appliances, components

& some raw material primarily with the Indian market. In the last 10 years, company

has become OEM suppliers to various well known brands in India such as

SUNFLAME, ORIENT FANS, SUPERFLAME, SYMPHONY, CROMPTON, NIPPO,

SALORA, WESTON, CANTEE & many other brands.

Payment Asia requirement :

1) Cut Down the International Call fee

2) Multiple parties Conference

3) Sales will travel around the world and want to cut down the Roaming and IDD

cost

:: Case Study 8

:: Case Study 8

Conplex International Limited

IPPBX

System

PSTN

Provider

TCP/IP Network

Ext:101 Ext:102

HK Office

IDAP (T1/E1)

IDAP No:

For EG: 3888 1100-99



•Fax Server

India Office

10M/10M Broadband with fix IP

150 Staff

Shenzhen Office

TCP/IP Network

Ext:205 Ext:206Ext:205

TCP/IP Network

Ext:205 Ext:206Ext:205

Founded in 1986, Sundart is an integrated fitting-out

contractor in Hong Kong and Macau specializing in

providing professional, up-market and cost-saving

fitting-out contracting services for sizeable residential

and hotel projects. Capitalizing on our professional

knowledge, technical know-how, and solid experience,

Sundart is dedicated to transforming ideas into a full

range of fitting-out solutions from project planning,

consultancy on the interior design of the architecture,

fitting-out materials sourcing and procurement, project

execution and management, quality assurance to

after-sales services.

Sundart requirement :

1) Customer require to establish VOIP network to connect HK , Beijing, Sheung hai,

Macau Office by using SIP Trunk and SIP Gateway.

2) Customer desire to build up a Voice Conference Bridge to their Project

Management Team.

3) They have a lot of site office, they want to build up a VOIP network from Main

office to Site office by only using a SIP Phone.

4) They request a Fax server and direct fax number for staff.

5) They desire a system with a less effect for the internal relocation

:: Case Study 9

Sundart Holdings Limited (Stock Code:2288.hk)

:: Case Study 9

Sundart Holdings Limited (Stock Code:2288.hk)

IPPBX

System

PSTN

Provider

TCP/IP Network

Ext:101 Ext:102

HK Office

IDAP (T1/E1)

IDAP No:

For EG: 3888 1100-99



•Fax Server

Telephone

system

Beijing Office

SIP Trunk by VPN

150 Staff

8 Port SIP

Gateway Telephone

system

Sheung Hai Office

8 Port SIP

Gateway

Telephone

system

Macau Office

8 Port SIP

Gateway

Sundart Key Benifit :

1) Build up a Centralized VOIP Network by VPN and SIP Trunk

2) Voice Conference Bridge established for project management Team

3) The system can support 300 Extension or SIP Account , it solve the extension Port

limitation issue.

� Link up three office by one IPPBX together

� Each Staff will own a direct line number

� Some public Seat for Outbound Social Worker

� Outbound worker can use the IPPBX to call out

� Night mode for home standby operation

� Show caller selected option for 186186 hotline on screen

� Intercom button for Meeting Room

Tung Wah Requirement

TWGHs CROSS Centre aims at providing counseling service to

psychotropic substance abusers.

It has been established since October, 2002. Subvented by SWD, our

service coverage includes Hong Kong Island and Outlying Islands (e.g.

Cheung Chau, Tung Chung, Mui Wo and Peng Chau).

:: Case Study 10

東區及灣仔區域服務處東區及灣仔區域服務處東區及灣仔區域服務處東區及灣仔區域服務處中西南及離島區域服務處中西南及離島區域服務處中西南及離島區域服務處中西南及離島區域服務處

IPPBX System

TCP/IP Network

Ext:1901 Ext:1902

Ext:201

SW

TCP/IP

PCCW/HKBN

PSTN

IDAP (T1/E1)

Ext:202

SW

TCP/IP

Ext:203

SW

VPN/WAN

TCP/IP

Ext:204

TCP/IP

Ext:205

TCP/IP

Ext:206

TCP/IP

SKW SKWSKW

Sheung Wan Office

TCP/IP Network

Ext:1904 Ext:1905 Ext:1906

HOTLINE Service Team

(Selected option, Caller ID, Hotline Type can shown on screen)

VPN/WAN

Welcome

Message

Enquiry Hotline 186186Public Seat

(Outbound Social worker can call forward their own

DDI to these Public Seat tel set)

Fixed Seat (Admin & Managing)

AA- Caller

Selection

Direct Line Number for Staff

DDI: 3900 1900 – 99Intercom 1901-99

DDI 39001901 DDI 39001902

DISA (Remote call out) : 3900 1998

Conference call: 3900 1999

Hotline : 3900 1991,2,3,4,5

:: Case Study 10

H o n g K o n g :

R o o m J 4 / F , W i n g H o n g F a c t o r y B u i l d i n g ,1 8 - 2 6 K w a i F u n g C r e s c e n t , K w a i C h u n gH o n g K o n g .

T e l : 2 8 3 3 9 9 7 2F a x : 2 1 2 5 4 4 7 5

h t t p : / / w w w . h k - m a t r i x . c o m

A n e w m o d e t o c o m m u n i c a t e

D e s i g n a n d S p e c i f i c a t i o n s u b j e c t t o c h a n g e w i t h o u t n o t i c e .

2 0 1 0 0 6 0 1 7 v . 2 . 1

S h e n z h e n :

N o . H 4 B - 1 0 1 , 4 / F , N e w H u a q i a n gS q u a r e ,H u a q i a n g N o r t h R o a d , F u t i a n , S h e n z h e n , G u a n d o n g

T e l : ( 8 6 ) 0 7 5 5 8 2 1 0 2 9 1 1 F a x : ( 8 6 ) 0 7 5 5 8 2 7 0 2 9 1 1

M a t r i x T e c h n o l o g y ( H K ) L t d

:: hk case study:tel:(852) 3692 5844 • mong kok office 6 staff, tel:(852) 2391 9900 • causeway...

Documents