© fraunhofer iao, iat university of stuttgart workshop creative academic work environment green...
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© Fraunhofer IAO, IAT University of Stuttgart
Workshop „Creative Academic Work Environment“
Green Urbanism at Albano – Building a world class university campus
Work Environments forinnovation and performance
Stefan Rief
Head of CC „Workspace Innovation“
Fraunhofer IAO
Stuttgart, Germany
© Fraunhofer IAO, IAT University of Stuttgart
AgendaWork Environments for Innovation and Performance
Who we are - Fraunhofer IAO
Communication as a Source of Innovation and Creativity
Improving „Office Performance“
Improving Spontaneous Communication – the BMW Leipzig Plant
Conclusions and Outlook
© Fraunhofer IAO, IAT University of Stuttgart
Core Competencies – Fraunhofer IAO
Our Research and Consulting Competencies.
Technology
Management
Organisational
Development
Human
Factors
Human
Resources Management
Information
Technology
Strategy Development Future Scenarios Technology Radar
Digital Production
IT Management
Service Engineering
Knowledge Management
Product Design
Usability Engineering
Health Care
Change Management
Learning Environments
HR Development
Virtual Reality
Virtual Engineering
IT-Strategies
Rapid Product Development
Evaluation of New Technologies
Research and Development Roadmaps
Research and Development Management
Business Process Management
Innovation Management
Production Management
Workspace Innovation
Performance Management
Age-based Living Environment
Demographic Trends
Innovative Ways of Working
Working Time and Remuneration Models
Software Engineering and Management
Document and Workflow Management
Mobile Software Applications
© Fraunhofer IAO, IAT University of Stuttgart
Analysis of
User Requirements
and Work Processes
for Individuals,
Groups and
Organisations
Monitoring and
Analysis
of Technological
Developments
and Innovations
Research in
and Development of
Innovative,
Performance-oriented
Work Environments
for...
Identification of Optimisation
Potentials
Health&Care Hotelling Office Work Education Labs
Future Future Future Future Future
Competence Center Workspace Innovation
Fokussing on the Improvemet of Work Environments.
© Fraunhofer IAO, IAT University of Stuttgart
AgendaWork Environments for Innovation and Performance
Who we are - Fraunhofer IAO
Communication as a Source of Innovation and Creativity
Improving „Office Performance“
Improving Spontaneous Communication – the BMW Leipzig Plant
Conclusions and Outlook
© Fraunhofer IAO, IAT University of Stuttgart
Sport s / Sports Club 9%
In the Nature (Hiking etc.) 28%
At Home, while Watching TV, Eating or Hobby etc.
14%
On a Business Trip / while Driving to the Office
11%
Using Creativity
Tools 1%
During Breaks 3%
In Boring Meetings 10%
In Interesting Meetings 6%
At the Workplace 4%
Somewhere Else 1%
Holidays, Travel 13%
Source: Füglistaller in KMU-Magazin Nr.7/2005
Where Ideas OccurThe Role of the „Office“ for Generating New Ideas.
Only 25 percent of Individuals Ideas´
Occur within the Physical Office
Environment
Generating Innovative Ideas is One of the
Elementary Tasks of the Knowledge Society
Offices for the Knowledge Society have to
Become a Source of Inspiration and
Creativity
© Fraunhofer IAO, IAT University of Stuttgart
Co-Location on the Level of Teams and
Divisions
Use of Networks with External Partners
Customised Training Strategies
Cooperative Decision Making
Cross-functional Teamwork
100
53
Communication
crossing all Hierachical Levels
100
53
93
33
93
27
73
20
60
25
53Percentage in Successful Organisations Percentage in Less Successful Organisations
Sou
rce:
McK
inse
y-S
tud
ie, 2
00
1
Incentive Programs in Line with the Product
Development-Process
73
27
Incentive Programs for Process Improvement 60
40
Knowledge and Innovation ManagementSucessful Organisations Improve Exchange and Communication of their Staff.
© Fraunhofer IAO, IAT University of Stuttgart
Team / Group
Organisation
Society / Market
Individual
Cognitive
Abilities
Motivation
Personality
Traits
Management Concepts
Leadership Behaviour Concepts for Problem Solving
Organisational culture
Innovation Dynamics
Customer requirements
Use of methods and tools
Project related Knowhow
Corporate Knowledge
Labour Organisation
General/Sourrounding Conditions
personal
creativity
joint
creativity
Mission / Vision
Dimensions of Creativity
Innovation as an Outcome of Personal and Joint Creativity – the Organisation Establishes the Framework
Knowhow
© Fraunhofer IAO, IAT University of Stuttgart
AgendaWork Environments for innovation and performance
Who we are - Fraunhofer IAO
Communication as a Source of Innovation and Creativity
Improving „Office Performance“
Improving Spontaneous Communication – the BMW Leipzig Plant
Conclusions and Outlook
© Fraunhofer IAO, IAT University of Stuttgart
Ad
juste
d I
nfl
uen
ce
0
0.1
0.2
0.4
0.3
Regression Analysis to Office-Performance-Index
strong
Influence
no Influence
Unnecess
ary
Difficu
lties
(A11)
Work
Motiv
ation
(A16)
Work
-Life
-Bala
nce
(A17)
Access
to
Info
rmatio
n (B1)
Acknowle
dgement o
f
work p
erform
ance (C
4)
General F
eeling o
f
Being In
form
ed
(B2)
0.300.27
0.190.18
0.06
0.120.15
0.05
Team
-Spiri
t
(C3)
Tota
l Dist
ract
ions
(D4)
Positive correlation
Negative correlation
User Survey OFFICE Performance, n: 980
Core Factors for Office Performance
Results of an Empirical Study
© Fraunhofer IAO, IAT University of Stuttgart
0,4
0,2
- 0,2
- 0,4
- 0,3
- 0,1
0,1
0,3
Doubl
e Cel
l
Office
Dou
ble
Kom
bi-O
ffice
Mul
ti-Pe
rson
Cell O
ffice
Group
Offi
ce
Open
Spac
e
Kom
bi O
ffice
Sing
le C
ell
Office
Mul
ti-Sp
ace
Moti
vati
on
Med
ian
MW
= 5,31
0
Offi
ce-P
erf
orm
an
ce-I
nd
ex
Med
ian MW
Iperfges
= 4,45
- 0,25
- 0,32
- 0,09
+ 0,02+ 0,03
+ 0,10+ 0,11 + 0,13
User Survey OFFICE Performance, n: 980
Corelation between Office Concept, Motivation and Performance
© Fraunhofer IAO, IAT University of Stuttgart
Highly Significant and Positive relation between
„Office-Design“ and „Office-Performance“
High Quality of Office Design as Framework for
More Performance in the Office Environment
Important „Design-factors“:
support of communication
and cooperation
Adapted office concept
[n = 4.490]
7
6
5
4
3
2
1
Offi
ce-P
erf
orm
an
ce-
Ind
ex
Very low level
of perfomance
High level of
Performance
Office-Design-IndexVery poor
Quality
High
Quality
7654321
100%
75%
50%
25%
0%
m
ax =
36%
Source: Office-Excellence-Check,
Fraunhofer IAO, 2009)
The Influence of »Office Design« on Office Performance
© Fraunhofer IAO, IAT University of Stuttgart
Remarkable improvement of both indices.
More than average improvement of the Office
Performance. Value is higher than the reference-
line would suggest..
7
6
5
4
3
2
1
Offi
ce-P
erf
orm
an
ce-
Ind
ex
Office-Design-
Index
7654321
100%
75%
50%
25%
0%
100%75%50%25%0%
Reference line
+ 6,8%
+ 1
1,6
%
65,8%
59,0%
Example
Pre-Analysis
57
,0%
68
,6%
Example
Post-Analysis
Very low
Very good
example
Very low Very good
Example: Improvement of Office Performance by Re-Designing the
Work Environment
© Fraunhofer IAO, IAT University of Stuttgart
AgendaWork Environments for innovation and performance
Improving Spontaneous Communication –
the BMW Leipzig Plant
© Fraunhofer IAO, IAT University of Stuttgart
Linking all Technologies (Bodyshop, Paintshop, Assembly)
Adaptability to the Needs of a Constantly Changing Organisation
Communication Center for Internal und External Communication
Integration of Different Functions and Levels of Hierarchy
- Facilitation of Information and Knowledge Exchange
- Facilitation of Horizontal communication
- Facilitation of Vertical communication
Strategic Targets for the Central BuildingImproving Spontaneous Face-to-Face Communication
© Fraunhofer IAO, IAT University of Stuttgart
Perspektive
Inte
nsi
ty o
f co
mm
un
icati
on
maxim
um
inte
nse
50 100 150 >250
2/5
4/5
3/7
3/6
7/K
5/7
5/6
6/K
3/51/32/4
4/7
2/63/4
1/2
1/4
200
1/5
6/7
2/74/6
2/3
1/6 1/7
Relations above the diagonal are forming the spatial layout of workgroups
Relations beneath the diagonal could be strengthened by spatial collocation
Communication Porfolio (Central Building)
Basics for the Future Layout.
PAX
© Fraunhofer IAO, IAT University of Stuttgart
K = Kommunikation
70
7172
227
5
4
2
3
62
1
TL
6
1
64
1261
44/45420
4020
23
100
1153
52
50
24
21
10
6059
10
1014
Rohbau
Oberfläche 1 = Logistik
2 = Rohbau
3 = Oberfläche
4 = Montage
5 = Qualität
6 = Personal
7 = Controlling, FM
Accelaration of information flow
Reduction of formal meetings by 25 percent
A Communication Fostering Layout
Reduction of Formal Meetings and Acceleration of the Information Flow
© Fraunhofer IAO, IAT University of Stuttgart
The Central Building
Impressions of the Working Environment
© Fraunhofer IAO, IAT University of Stuttgart
AgendaWork Environments for Innovation and Performance
Who we are - Fraunhofer IAO
Communication as a Source of Innovation and Creativity
Improving „Office Performance“
Improving Spontaneous Communication – the BMW Leipzig Plant
Conclusions and Outlook
© Fraunhofer IAO, IAT University of Stuttgart
Summary and Conclusion
Work Environments for Innovation and Performance
Face-to-Face Communication is Essential for Performance
and Innovation – Especially in a Virtualized Work Organisation
Increasing Mobility Decreases Probability of Encounterns and Face-to-Face Communication within the
Organisation.
Future Work Environements have to Support and Facilitate all Forms of Face-to-Face Communication.
© Fraunhofer IAO, IAT University of Stuttgart
Workspace
Innovation
Virtual
Environments
Building Innovation
Green Building (DGNB)
Highest Level Certificate
Virtual Engineering
and Virtual Reality-
Technologies
Sustainable
Work and Office Concepts (e.g.
Real-Time-Feedback)
FUCON®
Future Construction
& Building Innovation
Outlook: Next Generation Research Environemt
Center for Virtual Engineering – a Live-in Laboratory for Knowledge Work
Opening 2011
© Fraunhofer IAO, IAT University of Stuttgart
Thanks for listening!
Do you have any questions?
© Fraunhofer IAO, IAT University of Stuttgart
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