CONTENTSMessage from our Executive Director ............................................

Our Team Wins HHC Safety Award......................................................

A Special Visit to the Carter Facility...................................................

Carla Paulino Wins Mayor’s Service Award...............................

Henry J. Carter Facility Ribbon Cutting...........................................

Goldwater Farewell Party..............................................................................

WCI R&B and Gospel Concert Fundraisers................................

The Move.........................................................................................................................

Breakthrough Update........................................................................................

Compliments to Our Staff..............................................................................

Self Care Program for Residents............................................................

What is the UHF?......................................................................................................

2013 Highlights............................................................................................................

2013 Timeline................................................................................................................

WCI’s Newest Donations.................................................................................

Employee Engagement Initiatives.......................................................

Improving Patient/Resident Satisfaction........................................

TR Rocks!...........................................................................................................................

Goldwater Film Roundup...............................................................................

TR’s Spelling Bee.......................................................................................................

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Published�by�Coler-GoldwaterSpecialty�Hospital�and�Nursing�Facility�and�the�Henry�J.�CarterSpecialty�Hospital�and�Nursing�

Facility�for�our�employees,�patients,�residents�and�friends.

Coler-Goldwater�Specialty�Hospital�and�Nursing�Facility

900�Main�StreetRoosevelt�Island,�NY�10044

(212)�848-6000

Henry�J.�Carter�Specialty�Hospital�and�Nursing�Facility

1752�Park�AvenueNew�York,�NY�10035�

(646)�686-0000��

Executive�Director:Robert K. Hughes

Editors:Robert K. Hughes

Floyd R. LongHoward Kritz

Creative�Directors:Jose Torres

Linda Wyatt

Photography:Jose Torres

Jeanne WallerLinda Wyatt

Contributors:Ravindra Amin, MD

Ronald BeckerStephen Catullo

Martin GellerMalka KonigsbergAnupama Kukade

Monsy Nieves-MartinezJeannette RosarioRebecca RozarioJovemay Santos

Jennifer Scott-JonesDaniel Stone

Vivian SunJose Torres

Jeanne WallerChristopher Wittman

Linda WyattSui-Fan Yung

Fall/Winter2013-14

Inside

Back Cover

Back Cover

Anew era began for us this past November 24th and25th, with the successful relocation of 228 patientsand residents to the Henry J. Carter Specialty

Hospital and Nursing Facility from Goldwater. The transferof these individuals was a significant and challenging un-dertaking since many of the patients were medically fragileand on ventilators. The move, which began before dawnSunday morning, was fully completed ahead of schedule onthat Monday afternoon. This brought our Major Moderniza-tion Plan to a successful completion.

The move of 114 hospital patients on day one and 114 nurs-ing facility residents on day two was truly an amazing op-eration that proceeded with precision and without incident.Hundreds of our staff took part and gave patient safety thehighest priority and performed with complete confidence,skill and professionalism.

Months of extensive planning preceded the move, whichwas coordinated with the New York City Health and Hos-pitals Corporation’s Central Office, the State Department ofHealth and several City agencies. Building exit and entrypoints were thoughtfully considered and ambulance/am-bulette routes chosen carefully. The transport times werespecifically selected to minimize traffic interruptions. Unitteams were in place at both sites to prepare each individualfor transport and then to receive the patient or resident. ACommand Center oversaw the operation and monitored therelocation of each patient or resident at four different pointsin the move through a computerized tracking system andbar code scanning.

Representatives from the State Department of Health mon-itoring the two-day move expressed how impressed theywere with the relocation process and delivery of patient carethroughout. Then HHC President Alan D. Aviles, ExecutiveVice President Antonio Martin, and Senior Vice PresidentsLaRay Brown and Lynda D. Curtis were also in attendanceproviding assistance and support, as well as the new facil-ity’s namesake, Henry J. Carter, founder of WheelchairCharities.

Patients, residents and staff have adjusted to their new homeand surroundings. In addition, we have made steady andsignificant progress towards filling the approved 201 hospi-tal and 164 nursing facility beds. It is so rewarding for manyof us to see the Henry J. Carter Specialty Hospital and Nurs-ing Facility up and running, especially knowing it is staffedwith outstanding individuals from many departments whogave exceptional care at Goldwater. The new facility has ina brief time become a model of patient-centered and highquality care.

The Harlem community has been exceptionally welcomingto us and already we have made many new relationshipsand friends. We look forward to continuing to partner withcommunity groups to benefit those we serve.

Our Coler campus played a vital and pivotal role in thetransformation of the organization, serving as a site for bothstaff and residents relocating from Goldwater. Significantinvestment continues to be made in Coler, upgrading thebuilding infrastructure and environment. Several sizeablecapital projects have either been completed or are nearingcompletion, with another major one planned. These projects,which total approximately $84 million, include sprinkler installation throughout the entire building, façade and roofrepair and replacement, complete replacement and reloca-tion of electrical switch gear, new windows in all residentrooms and new nurses stations. In addition, a power plantto provide Coler’s heat and hot water is planned to be builton the Coler campus. These investments have been made tofortify the infrastructure of the Coler campus, and to ensurethe facility continues to meet the needs of our resident population well into the future.

Planning is also underway for upgrading the décor of theColer campus. These upgrades will be directed towards im-proving the appearance of the main corridors and dayroomsto enhance the quality of life of the residents and the workenvironment for the staff. These changes will bring aestheticappeal, enhanced functionality and greater warmth andcomfort to the physical environment, thereby emphasizingresident-centered care and inviting the sense of home andcommunity.

With our Major Modernization Plan now complete, we arenow an even stronger organization carrying on our missionas a safety-net provider of long-term care services. The manysuccesses and accomplishments achieved along the journeywere primarily due to our staff who displayed tremendousflexibility, compassion and professionalism throughout.They deserve much appreciation and respect. Based on thestrength of our incredible staff, Coler’s established and well-regarded reputation, along with the swift emergence ofCarter as a preferred sub-acute provider, our present andfuture are both exciting and full of promise.

A Message

From Our

Executive

Director

Ravindra Amin, MD, Chief of Psychiatry,Coler-Goldwater, along with a Coler-Goldwaterinterdisciplinary staff, earned the Grand prizeat the New York City Health and HospitalsCorporation’s Patient Safety Expo, 2013. Theyalso won The People's Choice Award for theirproject, entitled: “Reducing Unnecessary Antipsychotic Medications in the Managementof Dementia Related Behaviors.”

The Coler-Goldwater project was aimed atimproving the safety and quality of dementiapatients by establishing a best practice of be-havior management, which included better educating and training staff about dementiaand its symptoms and improving cooperationamong departments .

The interdisciplinary team from Medicine,Nursing, Pharmacy, Psychiatry, TherapeuticRecreation, Volunteer Services and ExecutiveAdministration was led by Dr. Amin.

ColerGoldwater

Receives Top Prize!

SAFETYFIRST!

The grand prize trophy is proudly displayed in the Coler campus entrance hall.

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On December 3, 2013, then-MayorBloomberg toured the new Henry J. Carter Facility. Distinguished guests included LyndaD. Curtis, Sr. VP, HHC; Robert K. Hughes, Executive Director; Floyd R. Long, Chief Operating Officer; and Henry J. Carter, CEO,Wheelchair Charities. Also present were stafffrom the New York City Economic Develop-ment Corporation and hospital staff.

Mr. Bloomberg commended all those responsible for the successful completion and

opening of the new facility.

A Special Visit to the

Henry J. Carter

Specialty Hospital and

Nursing Facility

Congratulations to Carla Paulino, LMSW, SocialWorker, Social Services, winner of the Mayor’s Office of Operations Customer Service Group 2013Excellence in Customer Service Award!

Ms. Paulino represents the New York CityHealth and Hospitals Corporation (HHC) as the recipient of this prestigious award for consistentlydelivering the utmost in compassionate, clinical anddedicated support to Coler-Goldwater’s medicallyfragile patients and their families.

She stands among HHC staff who, on a dailybasis, deliver the highest quality of service to New

Yorkers entrusted to their care.

Coler-Goldwater

Social Worker

Wins Mayor’s

Customer Service Award

(l to r): Lynda D. Curtis, then-MayorMichael Bloomberg, Josephine Bolus

and Hank Carter.

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On August 21, Alan D. Aviles,President, New York City Health andHospitals Corporation (HHC),marked the opening of the Henry J.Carter Specialty Hospital and Nurs-ing Facility in Harlem.

President Aviles was joined at theribbon-cutting ceremony by Robert K.Hughes, Executive Director, Coler-Goldwater; Hank Carter, CEO,Wheelchair Charities and JosephSchick, Executive Director, Fund forHHC.

Also attending were dozens ofdignitaries and community leaders,including Congressman CharlesRangel; Congresswoman CarolynMaloney; David Paterson, formerNew York State Governor; AndrewYoung, former Ambassador to theUnited Nations; Bernice A. King,CEO, King Center; Kyle Kimball,President, NYC Economic Develop-ment Corporation; Kenny Smith, NBAlegend; Coler-Goldwater residentsand staff, along with many familymembers and friends of Hank Carter.

Many thanks go out to the Coler-Goldwater staff and volunteers whocontributed to the success of theevent.

Henry J. Carter Specialty Hospital and Nursing Facility

Ribbon Cutting Ceremony

Family and friends came in droves to support the HHC, Hank Carter and the new Henry J. Carter facility.

Hank Carter (left), Joe Schick (back row),

Alan Aviles (center) and Carolyn Maloney (right).

Ambassador Andrew Youngspoke eloquently about his manyyears of friendship with HankCarter.

Hank Carter gives a warm welcome toNBA legend Kenny Smith.

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FAREWELL TO

THE GOLDWATER

CAMPUS

Years ofCaring

On October 16, 2013, a farewellparty—celebrating Goldwater’s rich 75year history—was held in the GoldwaterAuditorium. Invited guests included patients/residents, staff, and retirees.

Also attending were HHC CentralOffice staff, including Alan D. Aviles,President; Lynda D. Curtis, Sr. Vice Pres-ident; LaRay Brown, Sr. Vice President;Josephine Bolus, HHC Board of Direc-tors; and Joseph Schick, Executive Director, Fund for HHC.

Ms. Bolus read excerpts from anoriginal poem written by Howard Finger, MD, Medical Director, UtilizationReview, expressing Dr. Finger’s memo-ries of the hospital and the many patients/residents it served.

Attendees enjoyed viewing postersof vintage Goldwater scenes over thedecades, which were printed and displayed by Russ Pikell and Ron Beckerof Therapeutic Recreation, along withvintage medical equipment.

A historic Goldwater timeline videospanning 75 years, produced by Coler-Goldwater Media Services staff membersLinda Wyatt, Jose Torres and JeanneWaller, brought back many happy mem-ories, and was enjoyed by all.

Robert K. Hughes, Executive Direc-tor, closed the program with a poignantfarewell message.

Each attendee received a Goldwaterposter collage as a keepsake.

A visual history of Goldwaterwas on display.

Hors d’oeuvres were served to party attendees.

HHC’s Antonio Martin and LaRayBrown with Robert Hughes.

Alan Aviles, HHC President, addresses the crowd. Josephine Bolus and Dr. Howard Finger, holding his original poem.

Nursing administrators show off their posters.

The Goldwater commemorative poster.

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WHEELCHAIR CHARITIES INC.

R&B and Gospel ShowsThe annual music concert sponsored by Wheelchair Charities has

become perhaps the most anticipated event for the patients/residents andemployees of Coler-Goldwater. So, when it became official that 2013would be the last year that a concert would be held on the Goldwaterstage, we knew it was going to be big! As it turned out, it was too big tobe held on one night...

On October 10 and 11, Wheelchair Charities sponsored a two-nightmusic extravaganza in the Goldwater Auditorium. R&B sound filled theair on Thursday evening. On hand were some of the greatest Gospel andR&B artists on the planet. The R&B concert was anchored by the soulfulEddie Levert, leader of the 1970s mega-hit-making group The O’Jays. Other stars performing were Melba Moore, Alyson Williams and GeraldAlston of the Manhattans.

Headlining the Gospel show the following evening was none otherthan the reigning “Queen of Gospel Music,” Shirley Caesar. Dove Awardwinner Wess Morgan was also on the bill, along with Valerie Boyd andAlyson Williams.

Needless to say, both shows were big hits, treating the audiences toamazing performances each night! Hank Carter, Chairman, WheelchairCharities, commented: “Shirley Caesar performed for us in 1983, gave an-other memorable show in 1985, and graced the stage for our December 10,2010 Annual Holiday Gospel Show. I can’t think of any better ending forWheelchair Charities’ last Goldwater show than to have Shirley Caesar’smagnificent voice to be the last sound heard on the Goldwater stage.”

Shirley Caesar

Wess Morgan

Eddie Levert

New ComputersIn October of 2013, a shipment of comput-

ers, purchased for the patients and residentsof the Coler and Carter facilities by Wheel-chair Charities Inc., arrived at the Coler campus. Hank Carter continues to fulfill thepromise he made back in 1988 to upgrade thehospitals’ computer labs every two years, ensuring that our patients and residents willalways have cutting edge computer technol-ogy at their disposal.

2013 IN REVIEW

On November 18, new patient buses,vans and wheelchairs donated by Wheel-chair Charities (WCI ) for The Henry J.Carter Specialty Hospital and NursingFacility (Carter) were welcomed by AlanD. Aviles, HHC President; Antonio Martin, HHC Chief Operating Officer;Lynda D. Curtis, HHC SVP; Robert K.Hughes, Carter Executive Director;Floyd R. Long, Carter Chief OperatingOfficer and friends and supporters ofWCI. Also joining in that day for the celebration was Yankee Baseball great"CC" Sabathia with his friend Henry J.Carter.

WHEELCHAIR CHARITIES INC.

Eddie Levert

Gerald Alston

Melba Moore

New Wheelchairs,

Buses and Vans

The stars came out for

Wheelchair Charities’

R&B and Gospel concerts!

2013 IN REVIEW

Alyson Williams