Connexxus nearing its five year milestone as a UC systemwide travel program Component of the UC Working Smarter initiative UC Central Travel Office growth Balance systemwide savings with value added traveler benefits Target of 80%-85% participation, current level at 40% Advanced information system Well established network of preferred suppliers and service providers Entering new phase featuring innovative technology and web portal redesign Automated UC Traveler Insurance and Security Management process Continued focus on “choices” for travelers

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Connexxus Today

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Participation in Connexxus: 2010 vs 2011 Utilization

Data Source: iBank and Campus Estimated Air Travel Spend

Utilization Goal

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Connexxus Program Snapshot

Who is STA Travel

Globally

STA Travel, the worldwide leader in student travel, serviced its first customers in 1971.

We now have 330 stores in 14 countries and travel partners in another 64.

STA Travel's success rests on three pillars: A high profile in target markets Staff who provide peer-to-peer advice

to customers A product range that matches the

price/performance expectations of its customers.

In the USA

Headquartered in the Dallas/Fort Worth area

We operate16 retail stores throughout the U.S.

We are online at www.statravel.com

We operate a 24-hour sales and support center in Chandler, AZ

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STA Travel Mission

Bringing you face to face with the world

We at STA Travel are PASSIONATE about travel and bring this excitement to our customers.

We work to be RESPONSIBLE to our customers and the environment and always bring a high level of EXPERTISE to every inquiry we receive.

STA Travel employees know that WORKING TOGETHER makes us a dynamic team while being CUSTOMER OBSESSED ensures that you, the client, are confident that we are here for you!

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Connexxus and STA Travel: The Partnership

UC and STA Travel: History of successful relationships STA Travel: A Contracted Connexxus Service Provider A Specialized Provider For:

o EAP Programso Summer Sessionso Faculty Led Group Programso Quarter Abroad Programso Other Abroad Programs

Connexxus and STA Travel: o Solid synergieso Fills a service gapo Represents a needed specialtyo Enhances Connexxus service network

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Participation through STA Travel

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Participation by School

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Past 12 Months

*denotes a retail store is on or near campus.

UC Davis* 685

UC Irvine* 434

UC Berkeley* 297

UC San Diego* 250

UCLA* 218

UC Santa Barbara 81

UC Merced 49

UC Santa Cruz 24

UC Riverside 19

Air Pricing and STA Travel’s SATA tickets

On-the-road TRAVEL HELPo US Based 24/7 support both on

and offline

o Chat via Skype, web or 800 number

Support in Over 90 Countries

Exclusive fares for students, youth & teachers on the world’s top airlines.

The Best Value for Money

Flexible Conditions Usually Associated With More Expensive Fares

o Tickets Refundable and with Lower Change Fees

o Tickets valid for 1 year or longer

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STA Travel’s Global Air Partners- Sample Pricing

September 15 Departure Published Private AirlineLAX to Paris $1,322 $964 TNLAX to Dubai $1,795 $1,659 EKSFO to Mauritius $2,288 $1,198 SALAX TO Sydney $1,350 $1,250 VSLAX TO Bangkok $1,360 $1,220 CISFO to Entebbe, Uganda $2,290 $1,198 SALAX TO London $1,050 $944 NZSFO to Dakar, Senegal $1,356 $983 SALAX TO Tokyo $1,570 $1,100 SI

"Published" STA Travel AirlineLAX to Paris $1,025 $852 TNLAX to Dubai $1,797 $1,629 EKSFO to Mauritius $2,078 $1,586 EKLAX TO Sydney $1,475 $1,184 VA

LAX TO Bangkok $1,050 $967 CISFO to Entebbe, Uganda $1,915 $1,529 EKLAX TO London $956 $812 VS

SFO to Dakar, Senegal $1,869 $1,529 SALAX TO Tokyo $924 $780 DL

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STA Travel’s Airfare Deposit Program

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STA Travel’s Travel with Purpose Program

STA Travel believes in the benefits responsible travel can bring to people worldwide and is helping to realize these through its partnership with Planeterra.

Over 80 projects in 34 countries that will have positive impact on local communities.

Projects range from working with animals, in conservation, with children or in communities.

Fully customizable volunteer programs for student and youth groups

o Independent projects

o Add-Ons to current study abroad programs

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The Role of the Retail vs Chandler, AZ

STA Travel has retail stores on or near 5 UC schools: UCLA, UC Irvine, UC Berkeley, UC San Diego & UC Davis:

o We are active participants in the university community

o Kick off meetings at campuses to present partnership

o Invited existing contacts in study abroad

o Leveraged existing relationships that local staff have on campus with advocates, asked those people for referrals

o New business development remained in line with our expertise – students and groups

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The Role of the Retail vs Chandler, AZ

For any UC customer not on one of those 5 campuses, students or faculty can call a dedicated 800# and will be serviced by specially trained staff in Chandler, AZ.

o There are no true “online” transactions at this time.

Calls can “roll” between stores and Chandler to avoid any long hold times and both channels can see and service all Connexxus bookings seamlessly.

Additional our 24/7 Travel Help team is in Chandler and will assist any Connexxus customer who is “on the road” and in need of assistance changing their travel plans.

Requests for Group space made using our online booking portal are actioned the same day they are received.

o Depending on the airline a quote can take between 2 hours and 2 days, with foreign carriers generally taking longer.

o Space can be held for a $150 deposit per customero Full payment is not due until 60-90 days prior to departureo Quotes for accommodation, ground transportation, sight seeing, etc can take up to a week as

we coordinate with vendors on the ground in foreign destinations.

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Accountability, Effective Services & Responsiveness

For leisure (individual) travellers we send a Customer Service Questionnaire upon completion of their sale. There are 6 simple questions to encourage as many people as possible to complete the survey:

Of 2,695 Retail Customers surveyed (7% of total served):

91% of customers scored us an 8+ on a scale of 1-10 on “Would they recommend STA Travel to a friend?”

95% of customers thought we planned the “Perfect Trip” for them 94% of customers thought we offered the “Best Value” All scores lower than a 7 in any area are followed up on by the manager directly with the

customer to see how we might improve our service.

Any written complaint or escalated verbal complaint is communicated to Connexxus and the university along with our explanation and solution for the customer.

All customer feedback is responded to the same business day and we aim for complete resolution within 3 business days.

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What is a Connexxus Booking?

Every single customer who either walks into one of our retail stores on each of those 5 campuses - or – who calls our dedicated Connexxus line is asked during the initial discovery phase of the consultation which school they attend and which program they are traveling on.

Each folder we create is then tagged and reported on monthly.

o School

o Program details (eg. EAP, Summer Sessions, Independent Study, etc.)

o Ticket cost (base and tax)

o All flight information (segments, ticket numbers, etc.)

o Cars

o Hotels

Each booking is sent to iJet for UC Risk Management purposes

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Systemwide Outreach

Created custom STA information and contact page for campuses Hosted kick-off mixers at select campuses Participated in UC EAP’s 50th Anniversary celebration Met with several campus International Student Union key contacts

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STA Travel’s Role in Future Growth and Expansion

EAP PartnershipScholarship ProgramStudent Ambassador ProgramCreate buy in with Program CoordinatorsIncrease promotion of scholarship program to accepted students

Student GroupsExample: Alternative Breaks at UCSDShort term faculty led programs at all campuses

Continued outreach to campus to reach students and facultyMobile offices at UC San Diego, UC Riverside and UC BerkeleyStudy Abroad and travel fairs on campusBrand Ambassadors

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Connexxus Future Growth & Expansion 2013 - 2014

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2012

Air Volume

Utilization Rate

Transaction #’s

Online Utilization

Program Scope

2014Current Key Status Indicators