communication safety management systems. introduction sms subsystems what are systems? ...
TRANSCRIPT
Communication Safety Communication Safety Management SystemsManagement Systems
IntroductionIntroduction
SMS SMS SubsystemsSubsystems
What are Systems?What are Systems?
ConclusionsConclusions
Safety Management Systems Safety Management Systems (SMS)(SMS)
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Man-Machine Man-Machine InteractionInteraction
Decision Decision Making Making ProcessProcess
Whole Whole OptimizationOptimization
Reliable Reliable InformationInformationTechnologyTechnology
IntroductionIntroduction
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
What are What are systems?systems?
Post-Industrial Society Post-Industrial Society
Not only to organize, but to produce with Not only to organize, but to produce with efficiencyefficiency
How to organize for making decisions or information How to organize for making decisions or information processprocess
IntroductionIntroduction
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
InputInput
Conversion Conversion mechanismmechanism
A set of interconnected parts or “any conceptual A set of interconnected parts or “any conceptual or physical entity composed by interrelated, or physical entity composed by interrelated, interactive or interdependent parts”interactive or interdependent parts”
What are What are Systems?Systems?
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
OutputOutput
co
InputInput Demands, Requests, Demands, Requests, Requirements/Needs Requirements/Needs
ProcessProcess System (own)System (own)
OutputOutputPolitical decisions, Guidance, Political decisions, Guidance, Goods/Services, Generated Goods/Services, Generated
strategies, Alternatives, etc.strategies, Alternatives, etc.
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
What are What are Systems?Systems?
co
OutputOutputInputInput ProcessProcess
ConstraintConstraintControlControl
FeedbackFeedback
EnvironmentEnvironment
ProblemProblem
InformationInformation
Resou
rce
Resou
rce
ssO
bje
ctiv
eO
bje
ctiv
ess
FIL
TE
RF
ILT
ER
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
What are Systems?What are Systems?
SMSSMS
Requirement for any modern Requirement for any modern businessbusiness
co
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Safety Management Systems Safety Management Systems (SMS)(SMS)
It consists in a set of coherent policies (integrated and documented), procedures and practices for effectively managing the safe operation of any
business
A complete SMS A complete SMS should:should:
Integrate Integrate security, security,
healthy/labor healthy/labor safety and safety and
safetysafety
Encompass safety Encompass safety issues applicable to issues applicable to the public in general the public in general
and all the people and all the people involved in the involved in the
businessbusiness co
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Safety Management Systems Safety Management Systems (SMS)(SMS)
ICAO: SMS is a system for ICAO: SMS is a system for managing aerodrome safety, which managing aerodrome safety, which
should include:should include:
Organizational Organizational structurestructure
ResponsibilitiesResponsibilities
ProceduresProcedures
ProcessProcess
Provisions Provisions
For For implementing implementing safety policies safety policies by aerodrome by aerodrome
operatorsoperators
co
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Safety Management Systems Safety Management Systems StandardStandard
Main objective of a SMS: To comply Main objective of a SMS: To comply with the relevant with the relevant
standards/regulations standards/regulations
Organizational and Organizational and human aspects of human aspects of
an aerodrome an aerodrome operationoperation
The productsThe products
SMS focuses SMS focuses on: on:
Quality systems focus Quality systems focus on: on:
co
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Safety Management Systems for Safety Management Systems for Airports Airports
DATA DATA BASEBASE
Initial Initial data data
collectcollect. .
Avail. Avail. datadata
Policy Policy (Philos.)(Philos.)
DefinitioDefinition of n of resp.resp.
ACTIACTIV V
OK?OK?
NONO
Notification for Notification for hazard, risk & hazard, risk & actions takenactions taken
Evaluation of Evaluation of system system
operationoperation
Doc./ Doc./ data data
controcontroll
YESYES
Audit of the Audit of the operation & operation & evaluation evaluation
of of inc./accidentinc./accident
Investigate Investigate & adjust & adjust
activ.activ.
Training/ Training/ QualificatioQualificatio
nn
Risk Risk managemmanagem
..
Environment:Environment:
CSMSCSMS
PolicyPolicyDefin. Defin. of of
responrespons.s.
Risk Risk manag.manag.Inv./Inv./
adjust. adjust. ActivityActivity
TrainingTraining/ /
qualificqualificat. at.
DocumentaDocumentat./ data t./ data controlcontrol
Evaluat. of Evaluat. of system system operat.operat.
Communication Management Systems Communication Management Systems ImplementationImplementation
SMS SMS SubsystemsSubsystems
Notif. for Notif. for hazards, risks, hazards, risks, actions takenactions taken
Operation Operation audit - audit -
accid./incid. accid./incid. Eval.Eval.
PolicyPolicy
ParticipatioParticipation n
Senior Senior managermanager
All the staff All the staff
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Set objectives Set objectives
Indicate how to reach Indicate how to reach them them
PolicyPolicy
CEOCEO
Facilitating Facilitating information on safety information on safety
among stavesamong staves
Training for Training for staff/ staff/
contractorscontractors
Adequate Adequate resources to resources to operate the operate the
adme adme
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
How the senior manager shows commitment with the How the senior manager shows commitment with the SMS SMS
PolicyPolicy
Function of aerodrome sizeFunction of aerodrome size
1 responsible for each area1 responsible for each area
Lighting, maintenance, Lighting, maintenance, contractors, external agents contractors, external agents
(consultants, material (consultants, material providers, stockholders, providers, stockholders,
airlines, etc.)airlines, etc.)
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Definition of Definition of responsibilityresponsibility
Safety officer Safety officer
Just one responsible for the Just one responsible for the industryindustry
Most report directly to the Most report directly to the CEOCEO
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Definition of Definition of responsibilityresponsibility
ComunicationComunication
Safety Safety officerofficer
CEOCEO
ResponsibilityResponsibility
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Safety Safety committeecommittee
Function of the aerodrome Function of the aerodrome sizesize
Presided by Presided by the safety the safety
officerofficer
Regular Regular meetingsmeetings
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Definition of Definition of responsibilityresponsibility
Risk Risk managementmanagement
Identify hazard and Identify hazard and manage/control risksmanage/control risksIdentify hazard and Identify hazard and
manage/control risksmanage/control risks
How?How?
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
44
33
22
11
PeoplePeople
EquipmenEquipmentsts
ProcedureProceduress
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Risk Risk managementmanagement
SMS SMS SubsystemsSubsystems
Hazard identificationHazard identification
Example: lack or Example: lack or bad management bad management
of bird/wildlife of bird/wildlife hazardhazard
Well Well defineddefined
SubtleSubtle
Example: Staff Example: Staff without without
experienceexperience
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Risk Risk managementmanagement
SMS SMS SubsystemsSubsystems
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Risk Risk managememanageme
ntnt
SMS SMS SubsystemsSubsystems
Identify Identify hazardhazard
Evaluate Evaluate risk risk
potentialpotential
Judge risks Judge risks tolerability tolerability
Hierarchy of Hierarchy of risks risks
potentialpotential
How to evaluate risks How to evaluate risks potential?potential?
Risk = f(time, cost, difficulty to avoid the Risk = f(time, cost, difficulty to avoid the risks, etc)risks, etc)
RISK = RISK = f(P,S,t)f(P,S,t)
P = probability of occurrence P = probability of occurrence
S = severity of the S = severity of the consequencesconsequences
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Risk Risk managementmanagement
SMS SMS SubsystemsSubsystems
Hazard identification & risk evaluation are Hazard identification & risk evaluation are not staticnot static
DependDependss
Change in Change in the the
organiz.organiz.
New New equipm. or equipm. or
facilityfacility
Equip. Equip. deactivatedeactivate
dd
New proc. New proc. or proc. or proc. reviewreview PersonnPersonn
el el rotationrotation
LegislatiLegislation on
variationvariation
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
Risk Risk managementmanagement
SMS SMS SubsystemsSubsystems
Should Should never never occuroccur
< 10< 10-9-9
Unlikely Unlikely to occurto occur
1010-7-7 a 10 a 10-9-9
Could Could occur occur some some timetime
1010-5-5 a 10 a 10-7-7
Could Could occur occur frequfrequentlyently
1 a 101 a 10-3-3
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
QualitativeQualitative
Quantitative: Quantitative: OperationsOperations
Definition Definition
Could Could occur occur
several several timestimes
1010-3-3 a 10 a 10-5-5
Freq.Freq.
Probability of occurrenceProbability of occurrence
Extremely Extremely unlikelyunlikely
Extremely Extremely remoteremote
RemoteRemote ReasonabReasonab. likely. likely
CatastrophCatastrophicic
DangerousDangerous
ModerateModerate
LowLow
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Risk Risk managementmanagement
Severity Severity (Consequence(Consequence
s)s)
Severity Severity levelslevels
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Risk Risk managementmanagement
SeveritySeverity
LowLow
ModerateModerate
DangerousDangerous
CatastrophiCatastrophicc
Lack of skillLack of skill
Minor injuryMinor injury
Serious Serious injuryinjuryDeathDeath
InoperabilityInoperability
Partial Partial damagedamageSerious Serious damagedamageUnrec. Unrec. damagedamage
ShortShort
TemporaryTemporary
LongLong
--------
Within the scope of:Within the scope of:
PeoplePeople MaterialMaterial Time of Time of exposureexposure
Catast.Catast.
DangerouDangeroussModerateModerate
LowLowSeveri
tyS
everi
ty
RevisionRevision Unaccept.Unaccept. Unaccep.Unaccep. Unaccep.Unaccep. Unac.Unac.
RevisionRevision RevisionRevision Unaccep.Unaccep. Unaccep.Unaccep. Unac.Unac.
AcceptablAcceptablee
RevisionRevision RevisionRevision RevisionRevision Rev.Rev.
AcceptablAcceptablee
AcceptableAcceptable Accept.Accept. Accept.Accept. Rev.Rev.
Risk analysis matrixRisk analysis matrix
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Risk Risk managementmanagement
Probability of occurrenceProbability of occurrence
Ext. unlik.Ext. unlik. Freq.Freq.RemoteRemoteExt. Ext. remoteremote
Reas. Reas. lik.lik.
Identify hazardIdentify hazard
Risk is Risk is Toler.?Toler.?
YeYess
Accept riskAccept risk
NONO
Reduce risk to Reduce risk to accep. levelaccep. level
Estimate riskEstimate risk
Check severityCheck severity Check probabilityCheck probability
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Risk Risk managementmanagement
A. CooperationA. Cooperation
1. 1. Willingness to assist co-workersWillingness to assist co-workers
2. Attitude when work needs to be repeated 2. Attitude when work needs to be repeated
3. Adaptability when schedule must be changed 3. Adaptability when schedule must be changed
4. Willingness to work extra hours 4. Willingness to work extra hours
Comments: Comments:
Performance EvaluationPerformance Evaluation
B. B. Attendance and PunctualityAttendance and Punctuality
1. Promptness at the start of the work day 1. Promptness at the start of the work day
2. Attendance record 2. Attendance record
3. Stays as late as necessary (within reason) to complete 3. Stays as late as necessary (within reason) to complete assignment and/or current activity (not a clock watcher) assignment and/or current activity (not a clock watcher)
Days SickDays Sick
Days TardyDays Tardy
Comments: Comments:
Performance EvaluationPerformance Evaluation
Performance EvaluationPerformance Evaluation
C. InitiativeC. Initiative
1. 1. Sees when something needs to be done and does it Sees when something needs to be done and does it
2. Seeks help when needed 2. Seeks help when needed
3. Demonstrates a "self-starter" attitude 3. Demonstrates a "self-starter" attitude
4. Helps out to achieve the overall goals of the farm 4. Helps out to achieve the overall goals of the farm
5. Makes practical, workable suggestions for improvements 5. Makes practical, workable suggestions for improvements
6. Commitment to self-improvement 6. Commitment to self-improvement
Comments: Comments:
Performance EvaluationPerformance Evaluation
D. DependabilityD. Dependability
1. Can be counted on to carry out assignments with careful follow-through 1. Can be counted on to carry out assignments with careful follow-through and follow-up and follow-up
2. Meets predetermined targets or deadlines 2. Meets predetermined targets or deadlines
3. Can be counted on to overcome obstacles to meet goals 3. Can be counted on to overcome obstacles to meet goals
4. Can be counted on to adapt to changes as necessary 4. Can be counted on to adapt to changes as necessary
5. Can be counted on for consistent performance 5. Can be counted on for consistent performance
6. Is personally accountable for his/her actions 6. Is personally accountable for his/her actions
Comments: Comments:
E. AttitudeE. Attitude
1. Offers assistance willingly 1. Offers assistance willingly
2. Makes a positive contribution to morale 2. Makes a positive contribution to morale
3. Shows sensitivity to and consideration for others' feelings .3. Shows sensitivity to and consideration for others' feelings .
4.4.Accepts constructive criticism positively Accepts constructive criticism positively
4.4.Shows pride in work Shows pride in work
5.5.Comments: Comments:
Performance EvaluationPerformance Evaluation
F. JudgmentF. Judgment
1. Demonstrates good judgment in handling routine problems 1. Demonstrates good judgment in handling routine problems
2. Analyzes decisions before implementing them 2. Analyzes decisions before implementing them
3. Has the ability to work under pressure 3. Has the ability to work under pressure
4. Recognizes deficiencies and seeks help when appropriate 4. Recognizes deficiencies and seeks help when appropriate
Comments: Comments:
Performance EvaluationPerformance Evaluation
G. Specific Job SkillsG. Specific Job Skills
1. Has appropriate knowledge of agriculture as it relates to his/her 1. Has appropriate knowledge of agriculture as it relates to his/her specific jobs ____ specific jobs ____
2. Has appropriate skills in operating farm equipment ____ 2. Has appropriate skills in operating farm equipment ____
3. Has appropriate skills in working with livestock ____ 3. Has appropriate skills in working with livestock ____
4. As new ideas or technologies are introduced, is able to learn 4. As new ideas or technologies are introduced, is able to learn and use them appropriately ____ and use them appropriately ____
5. Other (specify): 5. Other (specify):
Performance EvaluationPerformance Evaluation
H. Communications (Written or Oral)H. Communications (Written or Oral)
1. Keeps farm manager and/or coworkers informed of work progress 1. Keeps farm manager and/or coworkers informed of work progress
2. Reports necessary information to coworkers 2. Reports necessary information to coworkers
3. Keeps and maintains all necessary written information that might be 3. Keeps and maintains all necessary written information that might be required by a specific assignment required by a specific assignment
Comments: Comments:
Performance EvaluationPerformance Evaluation
I. ProductivityI. Productivity
1. Work completion is consistently high ____ 1. Work completion is consistently high ____
2. Can be counted on for overtime or extra ____ effort as needed to 2. Can be counted on for overtime or extra ____ effort as needed to meet the farm's goals ____ meet the farm's goals ____
3. Makes effective use of resources available to accomplish all 3. Makes effective use of resources available to accomplish all assignments, avoiding waste ____ assignments, avoiding waste ____
Comments: Comments:
Performance EvaluationPerformance Evaluation
J. Interpersonal RelationshipsJ. Interpersonal Relationships
1. Maintains a positive relationship with the management team 2. 1. Maintains a positive relationship with the management team 2. Maintains a positive relationship with other workers Maintains a positive relationship with other workers
3. Listens effectively 3. Listens effectively
4. Is a team player and participates with others to accomplish the 4. Is a team player and participates with others to accomplish the task at hand task at hand
Comments: Comments:
Performance EvaluationPerformance Evaluation
K. Organizational SkillsK. Organizational Skills
1. Performs tasks in an organized and efficient manner1. Performs tasks in an organized and efficient manner 2. Handles multiple activities simultaneously 2. Handles multiple activities simultaneously
3. Makes effective use of time (not merely busy) 3. Makes effective use of time (not merely busy)
Performance EvaluationPerformance Evaluation
L. SafetyL. Safety
1. Performs activities in a safe manner ____ 1. Performs activities in a safe manner ____
2. Understands and supports the farm safety 2. Understands and supports the farm safety program/policies ____ program/policies ____
3. Encourages safety of others on a regular basis; 3. Encourages safety of others on a regular basis; recognizes unsafe working conditions; suggests new safety recognizes unsafe working conditions; suggests new safety standards as appropriate ____ standards as appropriate ____
Performance EvaluationPerformance Evaluation
Expected Outcome from Personnel Expected Outcome from Personnel
1.1. What creative contributions (new ideas, procedures, etc.) has the What creative contributions (new ideas, procedures, etc.) has the employee made in the past year?employee made in the past year?
2.2. What new skills has the employee learned or shown What new skills has the employee learned or shown improvement in this year? improvement in this year?
3. What is the employee's greatest strength or area of 3. What is the employee's greatest strength or area of contribution this year? contribution this year?
4. Where could there be improvement in the employee over the 4. Where could there be improvement in the employee over the next year; what specific training should be considered? next year; what specific training should be considered?
5. What changes would the employee like to see in the operation 5. What changes would the employee like to see in the operation next year? next year?
6. What are the employee's personal goals for the next year? 6. What are the employee's personal goals for the next year?
Investigation & adjustment of Investigation & adjustment of activityactivity
““BRAINSTORMINBRAINSTORMING”G”
Standards/procedures formal review: Auditing Standards/procedures formal review: Auditing checking listchecking list
Inquiries/Questionnaires with Inquiries/Questionnaires with staffstaff
Safety evaluation, External/internal technical Safety evaluation, External/internal technical inspectionsinspections
System of confidential System of confidential reportsreports
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
HighHigh
LowLow
HighHigh
LowLow
RiskRiskProbab.Probab. SeveritySeverity
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Investigation & adjustment of Investigation & adjustment of activityactivity
Insig. Insig. riskrisk
Reg. Reg. accept.accept.
Reg. Reg. tolerab.tolerab.
Unacceptable Unacceptable riskrisk
Training/Training/QualificationQualification
SMS is responsible for:SMS is responsible for:
Training/Qualification Training/Qualification frequency frequency New employeesNew employees
knowledge of the documentsknowledge of the documents
Introduction of new Introduction of new technologies/equipmentstechnologies/equipments
Each one´s roleEach one´s role
Minimum Minimum curriculumcurriculum
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Documentation/Data Documentation/Data controlcontrol
DOCSDOCSDOCSDOCS
DOCSDOCSDOCSDOCSLarge Large aerodromesaerodromes
Independent Independent SMSSMS
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Small Small aerodromesaerodromes
In the aerodrome In the aerodrome manualmanual
Update/distribute Update/distribute documentsdocuments
should clearly indicate how the manual is should clearly indicate how the manual is updated in accordance with the variation of updated in accordance with the variation of
the regulationsthe regulations
Reliable process forReliable process for
Registration of: audit, Registration of: audit, technical inspections technical inspections & special information& special information
Easy recuperation Easy recuperation of this informationof this information
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Documentation/Data Documentation/Data controlcontrol
SMS needs continuous SMS needs continuous informationinformation
REPORTSREPORTS
ImpartiImpartialal
ConfidentiConfidentialal
Easy Easy useuse
SimplSimplee
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Notification of hazards, risks & actions Notification of hazards, risks & actions takentaken
Safety audit - Accident/incident Safety audit - Accident/incident evaluationevaluation
AUDITAUDIT
ContractorsContractors
Accid./Accid./incid.incid.
ConsultantConsultantss
ProceduresProcedures
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
System operation System operation evaluationevaluation
EvaluatedEvaluatedRevisedRevised
SMS be SMS be regularlyregularly
CEO must assure thatCEO must assure that
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
SMS SMS SubsystemsSubsystems
Regular, structured and Regular, structured and systematic revisionssystematic revisions
SMS effectiviness is evaluated SMS effectiviness is evaluated by:by:
Communication Management Systems Communication Management Systems ImplementationImplementation
System operation System operation evaluationevaluation
SMS SMS SubsystemsSubsystems
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
System operation System operation evaluationevaluation
SMS SMS SubsystemsSubsystems
Perf
orm
an
ce
Perf
orm
an
ce
(ach
ievem
en
ts(a
ch
ievem
en
ts))
Upward Upward trendtrend
Constant Constant trend trend Downward Downward trend trend
Time Time
What are What are systemssystemsWhole Whole optimizationoptimizationImput, process, Imput, process, outputoutputSMS: safety, security, labor & health SMS: safety, security, labor & health safetysafetySMS sub-systemsSMS sub-systems
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
ConclusionsConclusions
Safety officer <> CEOSafety officer <> CEO
Policy/philosophy: objectives and how to Policy/philosophy: objectives and how to reach themreach them
Risk = f(P,S)Risk = f(P,S)
SMS responsible: aerodrome SMS responsible: aerodrome CEO CEO Participation: high managers/all Participation: high managers/all staffstaff
Adjust risk to tolerable Adjust risk to tolerable levellevel
Communication Safety Management Communication Safety Management Systems ImplementationSystems Implementation
ConclusionsConclusions