協作資訊尋求 collaborative information seeking
TRANSCRIPT
![Page 1: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/1.jpg)
協作資訊尋求Collaborative Information SeekingJames Chuang
1
![Page 2: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/2.jpg)
報告大綱• 前言• 協作與資訊尋求
• 協作• 協作的定義與模型• 資訊密集型任務中的協作
• 協作資訊尋求• 定義與概念• 架構與模型
• 應用與發展• 未來研究方向 2
![Page 3: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/3.jpg)
前言•生活中經常存在著各種合作的行為• 21st 世紀資訊搜尋成為一項基本的能力•資訊行為方面的研究一直以來主要是以「資訊個人」為焦點
3
![Page 4: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/4.jpg)
協作與資訊尋求•資訊尋求中的協作行為•協作對於資訊尋求的幫助•資訊尋求對協作的幫助
4
Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
![Page 5: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/5.jpg)
協作Collaboration
5
![Page 6: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/6.jpg)
協作的定義•Gray(1989) 認為協作是一個問題範圍之中的一群利害關係人,他們共同做決策的過程。• Roberts and Bradley(1991) 協作是一個分享變化之目的的互動過程。• London(1995) 協作互相促進地一起工作。
6
![Page 7: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/7.jpg)
協作與合作的差異協作 Collaboration• Taylor-Powell,
Rossing, and Geran (1998): 要做有效的collaboration ,需要每個成員做個體的貢獻
合作 Cooperation• Denning and
Yaholkovsky (2008): 是弱形式的一起工作,這些活動共通點在於都需要和其他人分享資訊
7
Austin 與 Baldwin(1991) 指出合作包含事先建立想要獲取的利益;協作則是有著共同定義想要達成的目標。
![Page 8: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/8.jpg)
協作的模型• Shah(2014) 繪製的 C5 模型
8
Communication
Contribution
Coordination
Cooperation
Collaboration
![Page 9: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/9.jpg)
資訊密集型任務中的協作以各種團體執行的資訊密集任務為例,表達不同層級的協作概念
動作模式 定義 ( 資訊任務中 ) 舉例Communication 兩個人之間交換資訊 電子郵件、聊天
Contribution 將個人的資訊提供給其他人
線上社群、 Q&A 、 Yahoo知識 + 、 LineQ
Coordination 在一般的場合下連結不同人的想法 會議、線上視訊會議
Cooperation 所有人遵循互動的規則 維基百科
Collaboration 一同工作並且完成一個有共識的目標 腦力激盪、共同作者
9
![Page 10: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/10.jpg)
協作的合適環境• 小組中的參與者必須用有不同背景與專業。• 參與者必須有機會自行探索資訊而不受其他人影響。• 參與者必須要有能力評估所發現的資訊,而不仰賴組內其他人的諮詢。• 必須要有匯聚所有人貢獻的方法,進而達成共同的目標。
10
![Page 11: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/11.jpg)
協作資訊尋求Collaborative Information Seeking
11
![Page 12: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/12.jpg)
定義與概念• Foster(2006) 在資訊科學與技術年度評論
(ARIST) 認為協作資訊尋求是研究個人和他人合作資訊的尋求、搜尋,和檢索時,所利用的系統與過程。• Shah(2009) 表示協作資訊尋求是一個資訊尋求的過程。由明確的參與者、互動與內在利益所組成,同時包含資訊分享,進而使在小組中的成員對於獲取資訊有一致的共識。
(Karamuftuoglu, 1998)12
![Page 13: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/13.jpg)
定義與概念• 協作資訊尋求是一個研究領域,和各類型的小組協作資訊尋求的學習情境、動機和方法有關,也涉及建置相關的協作資訊尋求系統,以支持協作資訊尋求的各項活動,這些活動可能是進行一項複雜的任務,藉由不同小組人員的參與,加上彼此擁有不同的技能與角色,進而在內外部的互動之下獲得共同的利益。 (吳美美, 2012 ; Shah, 2014)
13
![Page 14: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/14.jpg)
相關的領域與詞彙
14
Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
![Page 15: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/15.jpg)
架構與模型•時間與空間
15
Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
![Page 16: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/16.jpg)
應用與發展• System-Mediated Collaboration• Cerchiamo
• User/Interface-Mediated Collaboration• Ariadne• Searchtogether
16
![Page 17: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/17.jpg)
Cerchiamo
• 美國 FX Palo Alto實驗室開發 (2008)• 架構分為三層,根據使用者任務分層• 介面、協調、協作搜尋 (演算 )
17
Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
![Page 18: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/18.jpg)
Ariadne
18
• 支援協作學習資料庫的瀏覽技巧• 視覺化搜尋流程
Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
![Page 19: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/19.jpg)
Searchtogether•Morris and Horvitz(2007)靈感源自對
204 位學者的調查•同步協作檢索:減少重複檢索、發揮個人專業知識、所有人參與檢索。•保存共同檢索記錄,促成非同步協作檢索
19
![Page 20: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/20.jpg)
Searchtogether
20
Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
![Page 21: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/21.jpg)
CIS 系統設計的建議•了結實際需求•保持簡易•使其容易被近用•提供正確的工具•允許隱私作業
21
![Page 22: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/22.jpg)
未來研究方向22
![Page 23: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/23.jpg)
未來研究方向•跨領域
23
Shah, C. (2012). Collaborative Information Seeking - The Art and Science of Making the Whole Greater than the Sum of All. Springer-Verlag.
![Page 24: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/24.jpg)
未來研究方向• 理論議題• 如何計算協作的效益與成本 ?• 什麼樣的資訊尋求情境可以獲得最大協作效益 ?
• 實驗與實務議題• 介面設計 ?• 如何研究特殊領域協作模式所需要的額外工具,工作環境、教育背景 ?
• 其他方向• CIS仍缺乏具體模型、工具、實務應用• 必須了解使用者在協作環境中的需求與行為• 描繪用來設計協作系統的指引 24
![Page 25: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/25.jpg)
Q & A報告結束,謝謝大家聆聽
25
![Page 26: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/26.jpg)
參考文獻• Denning, P. J., & Yaholkovsky, P. (2008). Getting to we. Communications of the ACM,
51(4), 19–24.• Foster, J. (2006). Collaborative information seeking and retrieval. Annual Review of
Information Science and Technology, 40(1), 329–356.• Golovchinsky, G., Pickens, J., & Back, M. (2009). A taxonomy of collaboration in online
information seeking. arXiv Preprint arXiv:0908.0704. Retrieved from http://arxiv.org/abs/0908.0704
• González-Ibáñez, R., Haseki, M., & Shah, C. (2013). Let’s search together, but not too close! An analysis of communication and performance in collaborative information seeking. Information Processing & Management, 49(5), 1165–1179.
• Hansen, P., & Järvelin, K. (2005). Collaborative information retrieval in an information-intensive domain. Information Processing & Management, 41(5), 1101–1119.
• Hertzum, M. (2008). Collaborative information seeking: The combined activity of information seeking and collaborative grounding. Information Processing & Management, 44(2), 957–962.
• Karamuftuoglu, M. (1998). Collaborative information retrieval: toward a social informatics view of IR interaction. Journal of the American Society for Information Science (1986-1998), 49(12), 1070.
26
![Page 27: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/27.jpg)
參考文獻• Shah, C. (2008). Toward collaborative information seeking (CIS). arXiv Preprint
arXiv:0908.0709. Retrieved from http://arxiv.org/abs/0908.0709• Shah, C. (2012). Collaborative Information Seeking - The Art and Science of Making
the Whole Greater than the Sum of All. Springer-Verlag.• Shah, C. (2013). Effects of awareness on coordination in collaborative information
seeking. Journal of the American Society for Information Science and Technology, 64(6), 1122–1143.
• Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology, 65(2), 215–236.
• Shah, C., Capra, R., & Hansen, P. (2014). Collaborative Information Seeking [Guest editors’ introduction]. Computer, 47(3), 22–25. http://doi.org/10.1109/MC.2014.54
• Shah, C., & Marchionini, G. (2010). Awareness in collaborative information seeking. Journal of the American Society for Information Science and Technology, 61(10), 1970–1986.
• Smyth, B., & others. (2010). Social summarization in collaborative web search. Information Processing & Management, 46(6), 782–798.
27
![Page 28: 協作資訊尋求 collaborative information seeking](https://reader036.vdocuments.mx/reader036/viewer/2022081505/5873225d1a28ab673e8b7bf3/html5/thumbnails/28.jpg)
參考文獻• Talja, S., & Hansen, P. (2006). Information sharing. In New directions in
human information behavior (pp. 113–134). Springer. Retrieved from http://link.springer.com/chapter/10.1007/1-4020-3670-1_7
• Taylor-Powell, E., Rossing, B., & Geran, J. (1998). Evaluating collaboratives: Reaching the potential. University of Wisconsin–Extension, Cooperative Extension, Program Development and Evaluation, Madison, WI.
• 吳美美 (2012) 。協作資訊尋求。雙語詞彙、學術名詞暨辭書資訊網 . Retrieved from http://terms.naer.edu.tw/detail/1679202/?index=10
• 吳美美與 Foster(2009) 。探究小組協作資訊尋求的成功與困難因素。教育資料與圖書館學,47(2) , 123–146.
• 朱海燕 (2002) 。行動數據服務業創新協同合作模式之研究, 取自 http://nccuir.lib.nccu.edu.tw/handle/140.119/35358
• 謝珍妮 (2010) 。科技機構研究人員協同合作與資訊行為之研究,國立臺灣大學,台北市。
28