© by netsupport gmbh netinstall 5.0 stefan rehberger wants you to wake up with it perfect...

© by NetSupport GmbH

NetInstall 5.0

Stefan Rehberger

wants you to wake up with it

perfect software-management


agenda

company: NetSupport

main product: NetInstall

positioning and definition

unique concepts and technologies

secrets of success

questions / discussion


company: NetSupport GmbH

founded in Febr. ´95

network-consulting & software

30 employees in 2 locations:Stuttgart (Ostfildern) and Munich

turnover ´98 expected DM 5.6 million

MS Solution Provider - SMS specialist

Mission: building intelligent solutions to reduce network management costs



network management areas

security

configuration & administration

problem-management

operations

backup & recovery

software-distribution

performance-management



frameworks and platforms

support some areas

use central database

provide interfaces for integration

offers strategy, not a solution

there is no system covering all areas, but ...

... there are integrated point-solutions



areas covered by NetInstall- an integrated point-solution

software-distribution complete support (perfectly)

configuration & change- and configuration-administration management, user-administration

security security-administration


software-management process


unique concepts and technologiesNetInstall 4.x - client-management

travelling user support

software on demand

local security handling

flexible and powerful scripting-language

easy to learn and use

MS logo compliant installation engine

features, features, features, ...


unique concepts and technologiesNetInstall 5.x - huge and spread environs

load-balancing and high availability with sites

administration of areas and departmentswith multi-database-support

support for laptops and remote PCs

more ease of use with service on demand

extended reporting and integration (e.g. MS SMS)

features, features, features, ...


3. step:

analysis of windows- environment again

2. step:

workstation-setup and customizing locally

1. step:

analysis of windows-environment

5. step:

distribute software like a

- software-station -

4. step:

create installation script and provide necessary files at project folder


Travelling User Support (TUS) - perfect solution with two techniquesbased on NT-feature

user-desktop with roaming profiles

completed by NetInstall

installation of user- and machine-parts

interactive

login

after boot-process

start of program

Software On Demand


Software on Demand (SOD)

dynamic software-installation

not with login (installation jam)

checked upon program start

if needed with user inquiry

minimizes network traffic


Local Security Handling (LSH)

problem: installation on locked down NT-PCs

user-account with limited rights

rights for registry and NTFS (e.g. WinSysDir)

rights for services and device-driver

user-privileges (e.g. change of time)

transparency of rights

need for admin-rights !


Local Security Handling

traditional way (of other tools)

divided installation-scripts for admin- and user-part

special NT-service for admin-part

problems

synchronisation between admin- and user-part

unknown workstation-names for distribution

no user- or group-related installation possible

main reason: no communication between user- and service-installer


installation with local security

user-level

user-account

installationprogram

• personal desktop• mru• startmenu• temporary internet files• local groups• HKEY_CURRENT_USER

machine-level

admin-account

installationservice

• system files• application files• hardware settings• global groups• HKEY_USERS• HKEY_LOCAL_MACHINE

communication

NetInstallinstaller

NetInstallservice


Service on Demand byservice-installation-service (SIS)

NetInstall Share

1.

installation event

2.

3.5.

NI SIS4.

NI SIS


NetInstall 5.0 - huge and spread environs

special requirements

big amount of servers and locations

laptops and home-PCs (WAN)

load balancing

high availability

decentralized administration (hierarchical)

need for site-concept


site-concept (like NDS, AD)

depends on physical and logical (!) structure

objects: O, OU, Site, Server, Database

site-types: LAN, WAN, Offline

flexible site-assignment of clients

decentralized, hierarchical administration:several rights, inherited properties

provides replication, compression, installation by CD-ROM


high availability and load balancing - „in site“

ORG - CERN

OU - DESY Hamburg

SITE - backoffice

SERVER - group A1

SERVER - group A2


high availability - „out site“ORG - CERN

OU - DESY Hamburg

OU - DESY Zeuthen

SITE - backoffice

SITE - development

SERVER - group A

SERVER - group B


replication

configuration by assistant

provides cascaded replication

no limits in levels

no limits of replication-services

sending and receiving streams

bandwidth and time-slots definable

uses compression


... and nearly unlimited features

AutoUnInstall

Time To Live (application durability)

FastInstall

AppRepair

Machine-Replacement

UnInstall by control-panel

... (time to stop here!)


summarising

perfect software-mangement based on

requirements in practice

full integration in network-os and frameworks

special and unique technologies

TUS, SOD, LSH, SIS, ...

support of standards: SNMP, SMTP

ease of use and effortless distribution

save time with fast distribution and installation


secrets of success

first of all: close relationship with lots of customers and partners

customers in all branches: e.g. Allianz AG, Bayer AG, Deutsche Bank AG, DESY, Lonza AG, Porsche AG, Siemens AG, STIHL AG, ...

special consulting-services limited tosoftware-management

partnerships: huge (HP, Compaq, debis, ...) and specialised (4-Net, GFB, ...) companies


secrets of successpartnership with SAP

SAPGUI-Frontend-Installation

SAPAdmin and SAPSetup are already based on NetInstall 5.0-kernel


conclusion

reduced costsby low-priced NetInstall, high ROI

reduced time-effortby fast and easy distribution and installation

improved qualityby customization of apps and security

really reduced TCO

visit our web-site:

www.netsupport-gmbh.de

questions / discussion

© by netsupport gmbh netinstall 5.0 stefan rehberger wants you to wake up with it perfect...

Documents

netsupport gmbh netinstall

netsupport gmbh positioning

netsupport gmbh company

demand slide

user support software

netsupport gmbh agenda

program software

network traffic slide