attitudes are evaluative statements – either
DESCRIPTION
AttitudesAttitudes Attitudes are evaluative statements – eitherfavorable or unfavorable concerning objects, people or events. They reflect how one feels about something. - I like my job – My attitude towards my job.Attitudes- Learnt predisposition towards aspects of our environment. They may be positively or negatively directed towards certain people.Attitudes Components of attitude- Cognitive – evaluation - Opinion or belief segment of attitude - Affective - feeling or emotiTRANSCRIPT
Attitudes
Attitudes
Attitudes are evaluative statements – either favorable or unfavorable concerning objects, people or events.
They reflect how one feels about something.
- I like my job – My attitude towards my job.
Attitudes
- Learnt predisposition towards aspects of our environment. They may be positively or negatively directed towards certain people.
Attitudes
Components of attitude
- Cognitive – evaluation
- Opinion or belief segment of attitude
- Affective - feeling or emotional segment of the attitude
- Behavioral - Action segment – an intention to behave in a certain way.
Cognitive = EvaluationMy supervisor gave promotion to a coworkerWho deserved it less than me. My supervisor
is unfair
Affective = feelingI dislike my supervisor
Behavioral = actionI’m looking for other work; I've complained About my supervisor to anyone who would
Listen.
Negative attitudeToward supervisor
Attitudes
In organizations attitudes are important because of their behavioral component
Attitudes that people hold determine what they do.
Attitudes
Major job related attiudes
These work-related attitudes tap positive or negative evaluations that employees hold about their work environment.
Attitudes
Job Satisfaction
- Can be defined as a positive feeling about one’s job resulting from the evaluation of its characteristics.
- Person who is dissatisfied holds negative feeling.
Attitudes
What causes job satisfaction
- Work itself
Training,variety,independence satisfy most employees.
Challenging and creative job.
Attitudes
Pay & other benefits
There is a correlation between salary and satisfaction. There is a limit.
Attitudes
Supportive work condition
Attitudes
Supportive colleagues
Attitudes
Personality of an employee
Some people are predisposed to like almost anything and others are unhappy even in the seemingly greatest jobs.
Attitudes
Impact of job satisfaction or dissatisfaction on the workplace
Attitudes
Job satisfaction and Job performance
- Review of 300 studies suggested that the correlation is strong.
- Happy workers are productive workers.
Attitudes
Job satisfaction and Organization citizenship behavior.
- Satisfied people are more likely to speak positively about the organisation.
- Go beyond the normal expectations.
Attitudes
Job satisfaction and customer satisfaction
Attitudes
Job Satisfaction and absenteeism
Negative relationship exists.
Attitudes
Job satisfaction and turnover
- Relation is stronger. But factors such as labor market conditions, expectation about the alternative job opportunities are the constraint on the decision to leave the job.
Attitudes
Job satisfaction and workplace deviance
- Dissatisfaction leads,unionised activities, alcoholism,drugs,stealing,damaging company properties,tardiness,negligence etc…
Attitudes
Job involvement- The second imp job related attitude is job
involvement.- Degree to which people identify
psychologically with their job.- Empowering the employees – employee
participation in management.- +ve relationship between job satisfaction and
job involvement
Attitudes
Organisational commitment
- A state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.
- Job involvement – organization commitment
Attitudes
1.Affective Commitment – an emotional attachment to the organization and a belief in its values.
Attitudes
2.Continuance Commitment – the perceived economic value of remaining with an organization compared leaving it.
Attitudes
3.Normative commitment
- An obligation to remain with the organization for moral or ethical reasons.
Attitudes
Changing employee attitudes
- Employees attitudes need to be changed, particularly when they are unfavorable.
Attitudes
1.Give feedback and provide new information.
Attitudes
2.Accentuated positive working condition
Attitudes
3.Positive role model
Attitudes
4.Resolve discrepancies.
Attitudes
5.Use of fear
Attitudes
7. Co –opting approach
Attitudes
7.Influence of friends or peer group.
Values
Values
Values
-Represents stable, long lasting belief.
- Basic convictions that a specific mode of conduct is personally preferable or socially preferable
Values
Values reflect a person’s sense of right or wrong or what ought to be.
Broad preferences concerning appropriate course of action or outcomes.
- “Equal rights for all”
Values
Values tend to influence attitude.
Values
Types of values
- Psychologist Milton Rokeach classified into two
1.Terminal values
- Reflects a person’s preferences concerning the “ends” to be achieved
-they are the goals that individuals would like to achieve during their lifetime.
Values
A comfortable life. True friendship Happiness & so on..
Values
2.Instrumental values
- represents the preferable modes of behavior; means of achieving ones terminal values.
- Eg – Honest
intellectual
Courageous.
Values
A recent value schema developed by Bruce Maglino and associates aimed at people in the workplace.
Achievement – getting things done and working hard to accomplish difficult things
Values
Helping and concern for others – being concerned with others and helping others.
Values
Honesty – Telling the truth and doing what you feel right.
Values
Fairness – Being impartial and doing what is fair for all concerned.
Values
Values and OB Values lay foundation for the understanding
of attitude and motivation. Values generally influence attitude and
behavior
Values
Values differ across culture.
What is permissible in USA is not appreciated in our country.