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  1. 1. Salesforce # 1 CRM Innovation 2015.07.06 14:00~18:00 JW MARRIOTT SEOUL
  2. 2. .. Social New ways to connect Trust New ways to build relationships Mobile New ways to access Big Data New ways to discover insight Community New ways to collaborate Software New ways to use apps Cloud Computing New ways to connect everything
  3. 3. Become a Customer Company: ? Connect and Sell from Anywhere Connected Connected Connected Connected Connected Social Mobile Cloud
  4. 4. Business Fileds Smart Workplace Solution SI/ ITO Service Cloud Service FinTech & Security Solution (Admin/) , , +100 SafeTouch NetClient(PC) , , SM/SI , ITO 123. 4567 (i2Connect SmartWorkplace) > Salesforce & > Cloud Business : 02-365-2187 sj.park@i2max.co.kr,
  5. 5. Connect with your customers in a whole new way
  6. 6. Cloud Computing Pioneer and Evangelist Mainframe Client/Server Today1960s 1980s Cloud New Technology Model (Cloud) New Business Model (Customers) New Philanthropic Model (1:1:1)
  7. 7. (CRM) 16 4 !!!2011 2012 2013 2014 1 8
  8. 8. 10 $1.44B FY15 Q4 Revenue FY08 FY15FY11
  9. 9. Shared services across applications 2,700+ Partner Apps Open Ecosystem Workflow Data & Objects Identity Fast App Dev & Customization AnalyticsCollaborationMobile UI Scalable Metadata Platform Complete CRM Trusted Multitenant Cloud AnalyticsCommunityMarketingServiceSales Apps
  10. 10. : Worlds #1 Sales App Sell Smarter Sell Faster Sell from Anywhere Salesforce Automation MobileCollaborationAnalytics Productivity apps Marketing Automation
  11. 11. : Worlds #1 Service App Service Faster Service Smarter Personalize Service Mobile Service Agent ToolsAnalyticsCollaboration CommunitiesSelf-service
  12. 12. : Worlds #1 Marketing App Build 1:1 Journeys Personalize Content Market Smarter Journeys AnalyticsContentContacts AppsChannels
  13. 13. Create communities of action : Customer & Partner Engagement Connect Smarter Connect Faster Connect to Business 1:1 content Analytics Community Templates Business Integration ActionsModerator Console
  14. 14. : Community 1: - Community 2: Community 3: Case s Your Business Data
  15. 15. Introducing Wave: The Salesforce Analytics Cloud : + Everyone Mobile Platform Any Data Build Analytic Apps CollaborationSearch Based Governance & Trust Self Service
  16. 16. : Create engaging customer-facing apps faster Build powerful employee-facing apps faster
  17. 17. 32% + 40% + 40% + 39% + 55% + ROI Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary. Average Percentage Improvements Reported by Salesforce Customers
  18. 18. Sales Service Marketing CommunityApps Analytics
  19. 19. Salesforce1 Platform
  20. 20. Flexible, Scalable, Metadata Platform Workflow Data & Objects IdentityAnalyticsCollaborationMobile UI 2,700+ Partner Apps Largest Enterprise Ecosystem Cloud Mobile Social Data Science Trusted Multitenant Cloud Fast App Dev & Customization , . 1 AnalyticsCommunityMarketingServiceSales AppsComplete CRM
  21. 21. .. Slow to buildHard to integrate Disconnected data model ERP On Prem Ops Billing DB HR Apps IT Mobile SCM
  22. 22. HR & & IT / - / (e.g. , , ) & M&A Enablement & Apps HR Product Supply Chain ITFinanceOps
  23. 23. , Full spectrum of capabilities from enterprise control to elastic flexibility Bulk REST Metadata SOAP Tooling Streaming INTEGRATIONLAYER Point & Click Integration Tools Page Builder DECLARATIVE DEVELOPMENT GLOBAL ENTERPRISE CLOUD INFRASTRUCTURE PLATFORM SERVICES APP MANAGEMENT & DEPLOYMENT Workflow Engine UI Framework Sharing & Permissions Global Search Reports & Dashboards Files & Content Authentication CollaborationEvent Log Framework Translation Workbench App Builder Process Builder Schema Builder Multi-Tenant Network & Firewall Auto Updates Backup & Geodiversity Security Trust IDECLI Agile Accelerator Store Builder Dev Console Sandbo x Metadata Heroku DX node.js PROGRAMMATIC DEVELOPMENT Database Smart Containers Heroku Add-ons Heroku Button Ruby Identity Global Data Centers Data Storage Single code base Python Java APEXPHP Offline Salesforce1 Mobile Container Geolocation Push Notifications SDK Mobile Identity MOBILE SERVICES Community Builder Page Builder
  24. 24. AppExchange - The #1 Business App Marketplace Over 2,800 apps 3.1 million installs 2 million developers Pre-integrated Trusted Reviewed
  25. 25. Leading Companies are Running Their Business on Salesforce Human Resources Employee Collaboration Employee Intranet Recruiting & Stock Plans Recruiting Healthy Workplace Employee Intranet 60 HR Apps + Intranet Employee Intranet Operations Asset Management Product Lifecycle Management Inventory Management Field Services Field Services Field Inspections Brand Auditing Marketing & e-commerce Website (Europe) Mobile Commerce Franchise Websites Website Deliveries Budgeting Marketing Collaboration Franchise Management Event Management
  26. 26. : The Fastest Path from Idea to App 47% + 42% + IT 47% + 46% + 55% + 52% + 50% + Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary. Average Percentage Improvements Reported by Salesforce Customers
  27. 27. Core Differentiators
  28. 28. Fast: Time to Value with Cloud Computing SOFTWARE TIME VALUE Capital Expense Upgrade Expense Cloud Computing Value Greater ROI Low Capital Cost Automatic Upgrades
  29. 29. Seamless, Automatic Upgrades 46 Major Releases delivered Every customization & integration automatically upgraded Features sourced by customer community Innovative: 3 Major Releases Per Year
  30. 30. Open: Access Your Data Anywhere, Anytime 50% OfAll Transactions APIs: Nearly All your CRM, custom apps, fields, etc. Intuitive interface built for users on the go Modern UI Notifications, feed-first, publisher actions Any Data Salesforce1 Platform Any Device Salesforce1 Lightning User Interface Simple, powerful & secure APIs SOAP, REST, Bulk, Metadata, Apex & Visualforce 10X more API Functionality
  31. 31. 2,700+ Apps 2.8+M Installs 1.8M Developers The worlds leading business apps marketplace Easy: Find Apps for Any Business Need
  32. 32. Trust: Security At Every Level * Applicable to the Sales Cloud, Service Cloud, Communities, Chatter, database.com, site.com and Force.com. For audits, certification and security information or other services, please see the Trust & Compliance section of help.salesforce.com. Firewall SSL Accelerators Web/App Servers Load Balancers Database Servers Trusted Networks Authentication Options Field Level Security Object Level Security (CRUD) Audit Trail Object History Tracking
  33. 33. Trust.salesforce.com Transactions per quarter Average Page Time Trust: Our Highest Value trust.salesforce.com 180B Transactions in Q4FY15 68% YOY Growth 212ms Latency in Q4FY15 12% YOY Improvement
  34. 34. Salesforce 1
  35. 35. - B2B(Dealer, Reseller) (1/3) - / - (, ) - - -Multiple Portal -
  36. 36. - B2B(Dealer, Reseller) (2/3) Workflow -Business Process Workflow -Task , Field Update, Trigger, Out bound Message Action - Workflow
  37. 37. - B2B(Dealer, Reseller) (3/3) POP/ - POP/ - () - Special Price -, (Price Book) -Special Price : Reseller, Distributor - Special Price Price Book
  38. 38. , - (1/2) / -/ - -/
  39. 39. , - (2/2) / - -( ) -
  40. 40. , - (1/3) Activity -Bulk(), , Activity / -
  41. 41. , - (2/3)
  42. 42. , - (3/3) Order
  43. 43. A() ERP trusted, multi-tenant infrastructure APIs/integration E-mail / Email : / , , , , , , , ERP
  44. 44. Dell Customer Social Apps and Networks SFA Partner Direct Sales reps Customer Portal Idea Storm Social Media Listening Command Center Service Agent Collaboration Customer Service & Support / Lead/Deal SNS, Lead/Case Case / / , , , ,
  45. 45. AppExchange Partner Program
  46. 46. Over 4 Million Apps Run on the Salesforce1 Platform Salesforce Apps Suite of web and mobile apps for sales, service, and marketing Partner Apps AppExchange with over 2,000 apps delivering functional or industry solutions Custom Apps Custom apps designed and built by you or an SI partner
  47. 47. AppExchange - APP Lifecycle Diagram AppExchange Partner Program S/W(ISV) Salesforce.com Platform Application AppExchange Market ) ISV : Independent Software Vendor
  48. 48. AppExchange - The #1 Business App Marketplace
  49. 49. N 1) I CTI 2) / CTI Inbound/outbound / // CB API CTI / / 2) 1) : 02-365-2187 sj.park@i2max.co.kr,
  50. 50. Thank you 473 KPX 7 www.i2max.co.kr T. 02)365-2187 : marketing@i2max.co.kr

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