© 2009 project remedies inc. saving $625,000 per year reduce costs improve service quality speed...
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© 2009 Project Remedies Inc.
Saving $625,000 Per Year
Reduce CostsReduce Costs
ImproveService Quality
ImproveService Quality
Speed Timeto Market
Speed Timeto Market
Integrate StaffIntegrate Staff
Leveraging your Investment in Remedy and Leveraging your Investment in Remedy and turning your Existing Remedy System into aturning your Existing Remedy System into a
Demand Management,Demand Management,Cost Management,Cost Management,
Resource Management,Resource Management,SolutionSolution
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Project Remedies
• Successful Solutions Since 1993
• Over 200 Clients
• Software and Consulting Services
• Exclusively on BMC Remedy Action Request System
• Privately Held. Headquarters in Los Angeles area.
• BMC Technology Alliance Partner
• BMC MarketZone Partner:
ActionProgram Manager
ActionPortfolio Manager
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Project Remedies’s Solutions
Focus:
• Demand Management
• Cost Management
• Resource Management
• Portfolio and Program Management
Uses:
• Software development projects
• Operations projects
• Earned Value Reporting
• Release Management
• Scheduled and unscheduled asset outages
• Bug reporting
• Incorporating PM functionality into your processes
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Bug Reporting / Defect Tracking: HD / SM / APM Integration
Help Desk Case
Service Order ChangeRequest
APMProject
APM Tasks
Time Tracking
Help DeskChange Control
Board
Development Operations
Applications / Versions
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A Layered Structure
ApplicationsAPM: Resource Management
Help Desk
Service Manager
Asset Mgt
ActionProgram Manager
APM: Time and Expense Tracking
Operating System
Development Environment
Database / Central Repository
Windows 200x, XP, Solaris, HP-UX, AIX, Linux
SQL, Oracle, Sybase, Informix, DB2
Action Request System
ActionPortfolio Manager
Mid TierWeb Layer
Service Level Agreements / Flashboards
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A Central Repository / CMDB
CommonResource
DataBase
OtherTasks
Incidents
ProposedProjects
Total Cost Management System
AssetManagement
DataBase
Problems
Changes
ActiveProjects
Service Level Agreements
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Demand Management Framework
Administrative Tasks
Project Plan Created
OtherTasks
Universal Time Sheet
Project Completed
Tasks Worked
Project Plan Reviewed and
ApprovedTasks Worked
Process Completed
Task Worked
Resources Assigned
Multi Task Process Spawned
Problem /Single Task
Created
RequestsReviewed and
Approved
All ITRequests, Incidents Changes, Projects
Data to Financial System
Reports
Assets
PRI’s Service Manager
Remedy's Asset Mgt.
PRI's ActionProgram Mgr.
Proposed ProjectGate Process
PRI's ActionPortfolio Manager
Portfolio
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Service Manager
Administrative Tasks
Project Plan Created
OtherTasks
Universal Time Sheet
Project Completed
Tasks Worked
Project Plan Reviewed and
ApprovedTasks Worked
Process Completed
Task Worked
Resources Assigned
Multi Task Process Spawned
Problem /Single Task
Created
RequestsReviewed and
Approved
All ITRequests, Incidents Changes, Projects
Data to Financial System
Reports
Assets
PRI’s Service Manager
Remedy's Asset Mgt.
PRI's ActionProgram Mgr.
Proposed ProjectGate Process
PRI's ActionPortfolio Manager
Portfolio
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Plus ActionPortfolio Manager
Administrative Tasks
Project Plan Created
OtherTasks
Universal Time Sheet
Project Completed
Tasks Worked
Project Plan Reviewed and
ApprovedTasks Worked
Process Completed
Task Worked
Resources Assigned
Multi Task Process Spawned
Problem /Single Task
Created
RequestsReviewed and
Approved
All ITRequests, Incidents Changes, Projects
Data to Financial System
Reports
Assets
PRI’s Service Manager
Remedy's Asset Mgt.
PRI's ActionProgram Mgr.
Proposed ProjectGate Process
PRI's ActionPortfolio Manager
Portfolio
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Plus ActionProgram Manager
Administrative Tasks
Project Plan Created
OtherTasks
Universal Time Sheet
Project Completed
Tasks Worked
Project Plan Reviewed and
ApprovedTasks Worked
Process Completed
Task Worked
Resources Assigned
Multi Task Process Spawned
Problem /Single Task
Created
RequestsReviewed and
Approved
All ITRequests, Incidents Changes, Projects
Data to Financial System
Reports
Assets
PRI’s Service Manager
Remedy's Asset Mgt.
PRI's ActionProgram Mgr.
Proposed ProjectGate Process
PRI's ActionPortfolio Manager
Portfolio
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Plus Asset Management
Administrative Tasks
Project Plan Created
OtherTasks
Universal Time Sheet
Project Completed
Tasks Worked
Project Plan Reviewed and
ApprovedTasks Worked
Process Completed
Task Worked
Resources Assigned
Multi Task Process Spawned
Problem /Single Task
Created
RequestsReviewed and
Approved
All ITRequests, Incidents Changes, Projects
Data to Financial System
Reports
Assets
PRI’s Service Manager
Remedy's Asset Mgt.
PRI's ActionProgram Mgr.
Proposed ProjectGate Process
PRI's ActionPortfolio Manager
Portfolio
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Proposed / Active Project Life Cycles
ProposedProject
ActiveProject
Legend:
4. Type ofMoney
3. Resources
2. General
1. InitialRequest
5. Priority
Gate 1Manager Approval
Gate 2VP / CIOApproval
Gate 3Steering Committee
Approval
DefineProject PlanParameters
CreateProject Plan
WorkProject Tasks
ReviewProject
ApproveProject Plan
Define Proposed Approve Proposed Detailed Plan Work Plan
ActionPortfolio Manager ActionProgram Manager
ReviewProject Plan
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Calculating Your Savings
No. of employees 300Minutes saved / day 10Days per week 5Weeks per year 50Minutes saved / year 750,000Hours saved / year 12,500Avg cost / employee $50Avg cost savings / year $625,000
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For More Information
For More Information
On Service Manager / ActionProgram Manager / ActionPortfolio Manager packages
Please contact Stan Feinstein• Phone: 310-230-1722• Email: [email protected]• Web: www. pri-us.com