© 2009 fp mailing solutions. all rights reserved. customer service training basic computer training

© 2009 FP Mailing Solutions. All rights reserved.

Customer Service Training

Basic Computer Training


2

Home Page

Defenitions and Terms

Basic IT troubleshooting on a PC

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Defenitions and Terms

DHCP: (Dynamic Host Configuration Protocol ) is a computer networking protocol used by Host computers to retrieve IP address and assignments and other configuration information automatically.

IP Address: ( Internet Protocol) A IP-Address is used, to deliver data from a sender to the right receiver. This is like a postal address on an envelope which is used to identify the correct receiver, but instead of an address in words, a network use IP-Addresses. Example : 192.0.2.42

Proxy server: A Proxy server is a server acts as an interface between PC’s in a network. It basically controls what data is received and transmitted in a PC network.

Fire Wall: A "firewall" is a specialized defense system for a computer network, it slows the invasion of a computer system by blocking viruses and hackers.

Ping: is a computer utility used to test the reachability of a PC on an (IP) network, and it is used to measure the round trip time for messages sent from the originating PC to a destination PC.

FTP: File Transfer Protocol (FTP) File Transfer Protocol (FTP) is a standard network protocol used to transfer files from one PC to another over a TCP-based network, such as the Internet.

OS: Operating System (OS) An operating system is software, consisting of programs and data, that runs on computers, manages computer hardware resources.

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Basic IT troubleshooting

How to run MS Windows updates?

How to ping another PC?

How to Disable a Firewall on a PC?

How to check Internet connection?

How to view the version of Windows OS on a PC?

Home Page Definitions & Terms

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How to find an IP address?


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How to find an IP address.


IP Address: ( Internet Protocol) A IP-Address is used, to deliver data from a sender to the right receiver. This is like a postal address on an envelope which is used to identify the correct receiver, but instead of an address in words, a network use IP-Addresses. Example : 192.0.2.42

NOTE: Click on the Red buttons to continue.

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On a PC there are two ways you could look up an IP Address.

Note: Click on one of the red buttons to continue.

Without using the command prompt, with XP, 7, Vista

Using the command prompt, with XP, 7, Vista

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Click on the red button, next to Windows XP, 7, and Vista,

How to find an IP address using the command prompt.

Windows XP

Windows 7

Windows Vista

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NOTE: Click on one of the Red buttons to continue.



Windows XP

• Click on Start.

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Click on start to continue.



Windows XPClick on Run.

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Click on Run to continue.



Windows XP

• On the Open bar, type cmd (Shown below), then click on ok.

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Click on ok to continue.



Windows XP

Then type ipconfig, (Example Show Below) then press Enter.

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ENTER Click on Enter to continue.



Windows XP

• The Comand sceen will now display the IP Address. (Example Show Below)

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Click on Next to continue.




Windows XP

Windows 7

Windows Vista

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Click the Windows Icon to display the search bar.Windows 7

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Click on the Windows Icon to continue.



Type cmd then, click on cmd.exe . (Example shown below)

Windows 7

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Click on cmd.exe to continue.



• On the command screen type ipconfig, then press Enter. (Example Show Below)

Windows 7

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• The Command screen will now display the IP Address. (Example Show Below)

Windows 7

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Windows XP

Windows 7

Windows Vista

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• Click on the Windows, and type cmd, then click on cmd. (Example shown below)Windows Vista

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Click on the Windows to continue.



• type cmd, then click on cmd. (Example shown below)Windows Vista

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Click on cmd to continue.



• On the command screen type ipconfig, then press Enter. (Example Show Below)

Windows Vista

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• The Command screen will now display the IP Address. (Example Show Below)

Windows Vista

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Windows XP

Windows 7

Windows Vista

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On a PC there are two ways you could look up an IP Address.

Note: Click on the red buttons to continue.

Without using the command prompt, with XP, 7, Vista

Using the command prompt, with XP, 7, Vista

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How to find an IP address without using the command prompt.

Click on each red tab to find the IP address on a PC withoutusing the command prompt.

Windows XP

Windows 7

Windows Vista

Windows XP




• Click on Start.

Windows XP

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Click on start to continue.



• Right-cllick My Network Places, and then click Properties.

Windows XP

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Click on Properties to continue.



• To view the IP address of a LAN connection, double-click Local Area Connection.

Windows XP

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Click on Local Area Connection to continue.



• Click the Support tab, then the IP address appears. (example shown below)

Windows XP

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Windows XP

Windows 7

Windows Vista

Windows XP


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Click on the Windows Icon, then click Control Panel (Example shown below)

Windows 7

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Click on Control Panel to continue.



• Next to View by: click on the drop down arrow, then select Category.

Windows 7

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Click on Category to continue.



Click on View network status and tasks.

Windows 7

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Click on View Network status and tasks to continue.



Click on Local Area Connection 2 (Example shown on left side)Windows 7

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Click on Local Area Connection 2 to continue.



Click on Details, to view the IP Address

Windows 7

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Click on Details…to continue.



The IP address will appear next to "IPv4 Address". (Example shown on right side)

Windows 7

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Click on Close to continue.


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Windows XP

Windows 7

Windows Vista

Windows XP


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• Click on the Windows Icon, then click Control Panel (Example shown below)

Windows Vista

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• Click on View network status and tasks.

Windows Vista

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Click on View network status and tasks to continue.



• Click on View Status (Example shown on left side)

Windows Vista

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Click on View status to continue.



Under the General tab click on Details.

Windows Vista

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Click on Details to continue.



• Your IP address will appear next to "IPv4 IP Address". (Example shown on right side)

Windows Vista

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Windows XP

Windows 7

Windows Vista

Windows XP

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This section is complete. Click next.


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How to Enable and Disable Firewall on a PC?




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How to ping another PC.

How to ping another PC.

Ping: is a computer utility used to test the reachability of a (IP) network and to measure the round trip time for messages sent from the originating PC to a destination PC.



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How to Ping a Computer on a Network?• In order to ping another computer, you must know its exact IP address. NOTE: Click on one of the Red buttons to continue.

Operating Systems

Windows XP

Windows 7

Windows Vista

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Windows XP

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click Start, (Example Show Below) then click Run.


then click Run.



Windows XP

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Type cmd (example shown below), then click OK to continue

Click on OK to continue.



Windows XP

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• type ping then the IP Address (example :“ping 192.168.12.196”)• (Example shown below), then press Enter.




Windows XP

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• Successful results shown below. Click enter to continue.

ENTERClick on Enter to continue.


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Operating Systems

Windows XP

Windows 7

Windows Vista

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Windows 7

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• Right Click the Start, then type cmd then press (Example shown below)• Click on cmd.exe to continue.




Windows 7

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Type ping then the IP Address (example: “ping 192.168.12.196” ) (Example Show Below),

press Enter to continue.




Windows 7• Successful results shown below.

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Operating Systems

Windows XP

Windows 7

Windows Vista

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Windows Vista

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• Right Click the Start , type cmd (Example shown below)• Click on cmd.exe to continue.



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Windows Vista

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Type ping then the IP Address (example “ping 192.168.12.196” ) (Example Show Below),

press Enter to continue.



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Windows Vista• Successful results shown below. This information, means that the ping command worked.

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This Section is complete, Click on Next.

Operating Systems

Windows XP

Windows 7

Windows Vista

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How to view the version of Windows Operating System on a PC.

Operating Systems When trying to troubleshoot, It is important to know what Windows version the

customer may have.

Windows XP

Windows 7

Windows Vista




• click Start, then click Run to continue.

Windows XP

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• Type cmd then (example shown below) , click on OK.

Windows XP

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• Type winver, then press Enter.

Windows XP

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• A Windows with the PC Operating System version will appear on the screen. (Example shown below)

Windows XP

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Operating Systems

Windows XP

Windows 7

Windows Vista


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• Right-click on the Windows Icon, type winver (Example shown below)• Click on winver.exe to continue.

Windows 7

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Click on winver.exe to continue.



• A Windows with the PC Operating System version will appear on the screen. (Example shown below)

Windows 7

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Operating Systems

Windows XP

Windows 7

Windows Vista


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• Right Click the Windows Icon, type winver (Example shown below)• Click on winver to continue

Windows Vista

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Click on winver to continue.



A Windows with the Operating System version will appear on the screen. (Example shown below)

Windows Vista

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This section is complete.

Windows XP

Windows 7

Windows Vista

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How to check Internet connection.

Operating Systems NOTE: Click on one of the Red buttons to continue.

Windows XP

Windows 7

Windows Vista

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Click on Start

Windows XP

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Click on Start to continue.



right-click on My Network Places, ( example shown below), click on Properties.

Windows XP

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Click on Properties to continue.



Windows XP• double-click Local Area Connection..

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Windows XP• the Connection status appears. Connected means the PC has an Internet connection.

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Operating Systems NOTE: Click on one of the Red buttons to continue.

Windows XP

Windows 7

Windows Vista

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Click on the Windows Icon(Example shown below), then click on Control Panel

Windows 7

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Next to View by, Click on Category.

Windows 7

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Click on Category to continue.



Windows 7

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Click on View network status and tasks.

Click on View network to continue.



Windows 7Click on Local Area Connection 2 (Example shown below)

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Windows 7Status will appear next to "IPv4 Connectivity". Internet (Example shown below)

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Operating Systems NOTE: Click on the Red button to continue.

Windows XP

Windows 7

Windows Vista

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Windows VistaClick the on the Windows Icon, then click on Control Panel (Example shown below)

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Windows VistaClick on View network status and tasks,

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Click on View network to continue.



• Click on View Status (Example shown below)

Windows Vista

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Click on View status to continue.



Connection Status will appear next to "IPv4 Connectivity". (Example shown on right side) Windows Vista

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This section is completed

Windows XP

Windows 7

Windows Vista

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How to run Microsoft Windows update

Operating SystemsNOTE: Click on one of the Red buttons to continue

Windows XP

Windows 7

Windows Vista

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Click on Start

Windows XP

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Windows XP

Click on control panel

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Windows XPClick on Windows Update,

Click on Windows Update to continue.

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Windows XPClick on Express, windows updates will load automatically.

Click on Express to continue.

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Windows XPWindows updates will automatically search for any available updates.


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Windows XPWindows updates will load automatically, Simply follow the on screen instructions to install any updates found.


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Windows XPWindows updates is now finished, click close to continue.


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Windows XP

Windows 7

Windows Vista

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Windows updates are important , because many programs may need them to run properly.

Click on the Windows Icon (Example shown below)

Windows 7

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Click on Windows Icon to continue.



Click on the All Programs(Example shown below)

Windows 7

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Click on All Programs to continue.



Click on the Windows Update (Example shown below)

Windows 7

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Click on Check for updates (Example shown below)

Windows 7

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Click on Check for updates to continue.



Windows 7 will now check for updates.(Example shown below)

Windows 7

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If there are any updates, they will appear under Windows Updates on the right.

Windows 7

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Click on Install Update to continue.



The Windows 7 Updates will now automatically load, follow the on screen instructions.

Windows 7

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Windows 7 updates has finished, a message will appear to Restart the computer

click on Restart now.

Windows 7

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Click on Restart now to continue.


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Windows XP

Windows 7

Windows Vista

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Click on the All Programs (Example shown below)

Windows Vista

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Click on All Programs to continue.


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Windows 7

Click on Windows Update.



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Windows Vista Click on check for updates, windows updates will automatically search for updates.

Click on Check for Updates to continue.


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Windows VistaWindows Updates will automatically search for updates.


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Windows Vista

If any updates are available, Click on Install updates.

Click on Install updates to continue.

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Windows VistaWindows updates will now install all available updates.

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Windows Vista updates has finished, a message will appear to Restart the computer

click on Restart now.

Windows Vista

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Click on Restart now to continue.


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How to Disable a Firewall on a PC.

A “Firewall" slows the invasion of a computer system by blocking viruses and hackers.Sometimes a firewall can prevent a program from operating, therefore It may be necessary to disable it just until the program works.

Operating Systems

Windows XP

Windows 7

Windows Vista

NOTE: Click on one of the Red buttons to continue

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How to Enable and Disable Firewall on a PC.

Click on Start

Windows XP

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Windows XP

Click on control panel

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Windows XPClick on Windows Firewall.

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Click on Windows Firewall to continue.



To Disable the Firewall, click OFF(Example shown below) , then click OK

Windows XP

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Operating Systems

Windows XP

Windows 7

Windows Vista


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Windows 7

Click on the Windows Icon(Example shown below), then click on Control Panel

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Click on the View by: Category (Example shown below), then click on small Icon.

Windows 7

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Click on Small Icon to continue.



Click on firewall. (Example Show Below)

Windows 7

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Click on Windows Firewall to continue.



under “Control Panel Home” click on “Turn Windows Firewall On or OFF”.

Windows 7

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Click on Turn Windows Firewall on or off to continue.



Under “Home or Work (Private) network location settings” click on Turn OFF Windows Firewall (not recommended). Note: the firewall is disconnected.

Windows 7

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Click on Turn off Windows Firewall to continue.


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Operating Systems

Windows XP

Windows 7

Windows Vista


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Windows Vista• Click on the Windows Icon (shown below), then click on Control Panel

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• Click on Classic View,

Windows Vista

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Click on Classic View to continue.



• Click on Windows Firewall to continue. Windows Vista

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Click on Classic View to continue.



• Click on Turn Windows Firewall on or off

Windows Vista

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Click on Turn off Windows Firewall to continue.



• To Disable the Firewall , click OFF (Not recommended), click on OK.

Windows Vista

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PROPERTIES

On passing, 'Finish' button: Goes to Next SlideOn failing, 'Finish' button: Goes to SlideAllow user to leave quiz: At any timeUser may view slides after quiz: After passing quizUser may attempt quiz: 2 times

© 2009 fp mailing solutions. all rights reserved. customer service training basic computer training

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