© 2008 cisco systems, inc. all rights reserved.cisco confidential 1 clinical collaboration cisco...
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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1Clinical Collaboration
Cisco Clinical Collaboration
Healthcare Industry Solutions
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2Clinical Collaboration
Agenda
The advantages of collaboration in healthcare
The Cisco Clinical Collaboration solution
How clinical collaboration works for you
Q & A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3Clinical Collaboration
Helping to Meet Today’s Healthcare Challenges
Communication inefficiencies
Mobile caregivers
Staffing shortages
Rising patient load
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4Clinical Collaboration
Using the Advantages of Collaboration in Healthcare
To achieve:More efficient workflow
Faster access to experts
Better care
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5Clinical Collaboration
Agenda
The advantages of collaboration in healthcare
The Cisco Clinical Collaboration solution
How clinical collaboration works for you
Q & A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6Clinical Collaboration
Clinical Collaboration
Mobile Care
Collaborative Care
TelePresence for Healthcare
Connected Imaging
Medical Image Architecture
Collaboration and Reporting
Mobility for Healthcare
Mobile Collaborative Care
Secure Wireless
Context-Aware Healthcare
Part of Cisco Connected Health
Physical Infrastructure
Connected Health
Cisco Medical-Grade Network
Clinical Collaboration
Mobile Care
Collaborative Care
TelePresence for Healthcare
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7Clinical Collaboration
Or fixed IP phones for:
Time cardsDictation and
transcriptionPrescription refillsCall escalationDirectoryRoom serviceCare team w/photosGift shopRadio stations
Cisco Clinical Collaboration In Action
Use mobile IP phones for:
Nurse CallLab resultsContext-Aware
HealthcareUnified PresenceFacility alarmsCode teamsEmergency bulletinBed management
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8Clinical Collaboration
For Better Healthcare Delivery
Improves outcomes and quality of care
Enhances productivity and workflow
Improves patient experience and staff satisfaction
Decreases care delivery costs
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9Clinical Collaboration
Agenda
The advantages of collaboration in healthcare
The Cisco Clinical Collaboration solution
How clinical collaboration works for you
Q & A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10Clinical Collaboration
Works with and Enhances Systems and Personnel
Cisco Clinical Collaboration uses innovative technology to unite:
Patients
Caregivers
Administrators
Healthcare systems and applications
This allows hospitals to achieve their goals and to realize tangible benefits
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11Clinical Collaboration
Improves Outcomes and Quality of Care
Up to 70% of sentinel events in healthcare are caused by poor communications, according to a Joint Commission study 1995-2006
Sentinel events are unexpected occurrences involving death or serious injury
Top sentinel events include wrong-site surgery, medication errors, delay in treatment
Root Causes
Source: the Joint Commission
Statistics on Root Causes of Sentinel Events
CommunicationOrientation/TrainingPatient AssessmentStaffingAvailability of infoCompetency/credentialingProcedural complianceEnviron. Safety/securityLeadershipContinuum of careCare planningOrganization culture
Percent of 3548 events
All categories; 2006 All categories; 1995-2005
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12Clinical Collaboration
Cisco Clinical Collaboration
TelePresence rich media
collaboration between clinicians
Video Advantage
Cisco Unified Presence
Mobile Care
Eliminates communication inefficiencies
Facilitates collaboration
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13Clinical Collaboration
Provides Patients and Clinicians with Opportunities to Consult and Collaborate with Specialists Regardless of Location, Improving Patient Care and Saving Travel Costs
Patient goes to DoctorDoctor decides they Need to
talk to a Specialist
Cisco TelePresence™ Conferencing for Healthcare
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14Clinical Collaboration
Healthcare Interpreter Network
An integrated network of voice, video, and data
Connects caregivers, patients, and medical translators in 6 hospitals
Business Results
Enhanced patient satisfaction and quality of care
Improved medical staff productivity
Reduced cost-per-minute charges for language interpreters
40% of California residents speak a language other than English
Language barriers can affect quality of care and aftercare
Business Need Cisco Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15Clinical Collaboration
University of Miami Center on Aging
Provided video-based counseling and skills training, support groups, and educational seminars on Cisco Unified IP Phone
Created text-based tips and resource lists displayed on IP phone screen
Business Results
Enabled caregivers to access formal and informal support and resources without leaving family member
Provided cost-effective training and information
Helped reduce self-reports of isolation, loneliness, burden, and distress
Help family members serve as an extension of the medical system
Business Need Cisco Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16Clinical Collaboration
Enhances Productivity and Workflow
Communication inefficiencies impact staff productivity and patient care
Nursing supervisors and hospital administrators surveyed say nurses:
65% Spend 20-60+ minutes a day, just trying to reach staff
80% Would save 15-60 min / day if they could reach physicians on the first try
57% Say message retrieval and attempted call backs take more than 30 min / day
Physicians face similar issues
Source: Forrester Research, February 2006
Current situation: nurses lose valuable time each shift
Sending and retrievingmessages
Tracking mobilepersonnel
Finding experts Waiting for responses
Experiencing delays Sending multiple messages
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17Clinical Collaboration
Context-Aware Healthcare
Mobile CareCisco Unified Personal
Communicator
Cisco Unified Presence
Improves clinician’s ability to communicate more efficiently
Increases nurse floor time with patients
Cisco Clinical Collaboration
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18Clinical Collaboration
Florida Health Care Plans
Clinical Collaboration for voice, video, and Web collaboration
Disaster recovery site for electronic health records
Business Results
Payback on investment in 30 months
Easier for members and employers to reach each other the first time
Provide excellent member service
Reduce contact center costs
Ensure reliable access to electronic health records
Business Need Cisco Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19Clinical Collaboration
Cisco WebEx Connect
Optimize collaboration for healthier business results
Share critical information immediately
Accelerate staff training
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20Clinical Collaboration
Cisco Unified MeetingPlace
Enhance productivity with virtual meetings
Collaborate, train, and present
Integrate with Cisco WebEx conferencing
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21Clinical Collaboration
Improves Patient Experience and Staff Satisfaction
Nurses spend considerable time on each shift trying to manage communications
This impacts the time a nurse can focus on patient care
And has a negative impact on nurse and patient satisfaction
If more sophisticated communication enabled instant access to experts,how much time could this save the typical nurse?*
Up to one hour per day36%
Up to 30 minutes per day34%
15 minutes per day30%
Source: Forrester Research *Question paraphrased
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22Clinical Collaboration
Mobile Care integration with
Laboratory Information Systems for
instant notification
Mobile Care integration with
Nurse Call Systems for
direct communication
between the patient and caregiver
Cisco 7921 IP Phone
Faster response times with clinicians using a single device
Clinicians get the information they need, when they need it
Cisco Clinical Collaboration
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23Clinical Collaboration
SwanCare Group
Automated Housing solution
Networked surveillance cameras display visitors on television screens
Rich-media IP phones with large displays
Business Results
Improved quality of care
Reduced inefficiencies, duplication of effort, and resource limitation
Improved safety and comfort for residents
Safeguard health and well being of elderly residents
Provide a quality lifestyle
Remain financially viable
Business Need Cisco Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24Clinical Collaboration
8
10
12
14
16
18
20
1980 1985 1990 1995 2000 2005 2010
Source: CMS, NCQA, State of Health Care Quality, 2006, Office of the Actuary, National Health Statistics Group
Calendar Years
% o
f G
DP
Actual Projected
Decrease Care Delivery Costs
US Health Expenditures (% of GDP)
U.S. healthcare costs are expected to double from 2001 to 2011 with current annual figures of:
$2.6B - $3.6B for unnecessary hospitalization
$10.6B in lost productivity because of quality gaps
2 million adverse drug effects
Up to 80,000 avoidable deaths
$45 billion in possible savings
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25Clinical Collaboration
TelePresence Mobile Care integration with
healthcare information
systems and EMR
Cisco Unified Personal
Communicator
Video Advantage
Improves clinician communication and collaboration
Cisco Clinical Collaboration
Increases access to medical experts and patient information
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26Clinical Collaboration
Ontario Telemedicine Network
Cisco Clinical Collaboration
Cisco videoconferencing stations with audio, video, and data capabilities for remote evaluation and diagnosis
Business Results
Saved $8 million in provincial medical travel
Network hosts more than 32,000 clinical consultations a year
To deliver expert, cost-effective healthcare to citizens in remote locations
Overcome shortage of healthcare professionals and medical facilities
Serve the diverse needs of distinct populations
Business Need Cisco Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27Clinical Collaboration
Sutter Health
Cisco Medical-Grade Network
Wireless network environment supporting clinical applications
Business Results
Affiliates directly collaborate and share information over the network
Improves application performance at 209 locations for solutions such as archiving of PACS images
Supports innovative new Electronic Health Record and Electronic Intensive Care Unit monitoring capabilities
Enable shared applications and any-to-any collaboration between affiliates
Consolidate multiple WAN technologies into a common WAN environment to support a growing number of distributed healthcare solutions
Provide converged voice, data, video, and security services
Business Need Cisco Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28Clinical Collaboration
Cisco Clinical Collaboration
To find our more about Cisco Clinical Collaboration, please visit:
www.cisco.com/go/healthcare
www.cisco.com/go/uchealthcare
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29Clinical Collaboration
Q and A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30Clinical Collaboration