© 2006 ibm corporation ® ibm dashboard accelerator lotus activeinsight hindsight is not 20/20 when...

© 2006 IBM Corporation

®

IBM Dashboard AcceleratorLotus ActiveInsight

Hindsight is Not 20/20

When it Comes to

Business Performance

IBM Software Group | Lotus software

Accelerators for WebSphere® Portal

Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges


Copyright 2005 Harvard Business School Publishing Corporation. All Rights Reserved.

Is Your Organization Performing to its Potential? 9 out of 10 Are Not

Copyright 2005 Harvard Business School Publishing Corporation. All Rights Reserved.

“The prize for closing the performance gap is huge – an

increase of anywhere from 60% to 100% for most organizations”

Harvard Business Review *

Where Performance Losses Occur

* Michael C. Mankins and Richard Steele, “Turning Great Strategy into Great Performance,” Harvard Business Review, July-August 2005.


How Your Industry Peers are Responding

“Not surprisingly, the dashboard and scorecard segment is on fire. As companies strive to expand the use of PM across the business, dashboards are appearing in all manner of forms, from dedicated products to components of other applications.”

John Hagerty, VP Research AMR Research

“AMR Research Reports Performance Management Spending Will Near $23B in 2006”

Organizations spent $5.2 billion on performance dashboards and scorecards in 2006 – up 26% from 2005


Why are Dashboards & Scorecards So Hot?Leaders Are Under Constant Pressure to… Improve Decision Quality

– Improve decision making with consolidated, timely, contextual data

– Alert managers to deviations, averting potential problems

– Facilitate management by exception

Speed Decision Execution– Focus teams on key business objectives

– Eliminate manual processes / reduce data inaccuracies

– Improve transparency in the organization

– More interactivity to accelerate problem resolution

Monitor and Improve Daily Operations– Provide better customer/partner service

– Improve supply chain effectiveness / visibility

– Maintain compliance to industry and regulatory mandates

As many as 70% of CEO failures result not from a poor strategy, but from a lack of execution** Fortune Magazine, “Why CEO’s Fail”, Ram Charan and Geoffery Colvin, June 21, 1999, p. 69.


…But Are Still Relying on Spreadsheets….

Where are Companies Managing Performance Data Today? – Spreadsheets, Presentation Files

Hidden Costs, Risks

– Change Management

• Who has the “official” latest version? • How many spreadsheets have to be updated when a KPI changes? • How responsive can the organization be to change?

– Information Visibility and Transparent Insight

• How long does it take to “scrub” and present data? • Does management have real-time visibility into the latest

performance status of an objective? • Is there a “single source” of truth?

– Margin of Error

• Inherent in manual data input and manual spreadsheet routing • How long does it take to recreate lost or erroneous data?

– Knowledge Retrieval

• How is information shared in a decentralized organization?

50% of companies today are managing performance data in

spreadsheets*

* Source: BSCOL Member Survey, Spring 2006


…as Demand Grows for Real-time Insight

Obtaining the information to make executive decisions can be time consuming and costly…

– Diverse data sources

– Manual, inefficient, time-consuming processes (e.g., sifting through reports, spreadsheets, etc.)

– Finding the information often requires the specialized skills of a business analyst or IT programmer

– Poor data quality / inaccuracies

Instantaneous need for information increased almost 3X from 2002 to 2006


IBM Dashboard Accelerator

Drive Alignment around a common, visible set of performance goals

Automate today’s manual or resource-intensive processes with personalized, graphical UI tailored to each job role

Access performance information wherever it resides with integrated, real-time views

Take Action Intuitive views enable proactive response to issues via WebSphere Portal’s rich collaboration and workflow integration

Cut Costsusing rapid assembly tools that can dramatically cut the time, cost, and skills required to build dashboards

Available Now - April 18

Dashboard Accelerator includes Lotus ActiveInsight and no charge access to the Dashboard KPI Catalog for licensed customers


Success Stories


Major Benefits

How Customers are Using Dashboard Accelerator See webinars on www.lotus.com/activeinsight

Health Care Auction Dashboards

Just in Time Bookings Management

Real time bookings data critical to meet customer service level agreements

Replaces manual spreadsheet analysis, saving time and reducing errors and cost.

Connects to 14 different applications and monitoring tools to present uniform view of system health

Spans information silos to cut mean time to problem resolution

IT Call Center Dashboard

Type

Online auction site lets insurance company submit requests for patients, then choose best bid from care provider

Cutting cost of Healthcare in Netherlands by 15%

Significantly improves productivity, plant operations and regulatory performance

Enables proactive operations management and problem resolution

Real-time Emissions Dashboard


IBM Believes: Use Cases in IBM Sales and Office of CIO

Review latest (weekly) WPLC forecast and business outlook for quarter.

Visibility into SWG enablement/training investment being made in different brand and regions and productivity yield

Visibility into SWG sales resources, how deployed, skills, productivity and productivity. Gain insight necessary for sales workforce strengthening. Enable strategic decisions.

Align Specialty and Brand Resources with SWG Pipeline Opportunities. Ensure Specialty/Brand Coverage and Progressing to Close

Visibility into WPLC competitive deals and resource coverage

Business FocusWPLC Sales Management

SWG Sales and Senior Management

SWG Sales and Senior Management.

SWG NEIOT Sales and Senior Management

WPLC Sales Management and Competitive Team

Audience

Stay Tuned for an External Webinar Coming in August


The IBM Dashboard Accelerator


Automate Manual Processes with Customized and Secure Role-Based Views

Sales Vice President

Regional Mgr

Local Sales Mgr

Alerts personalized

Scorecard shows regional info only

Data filter adapts

Graph displays revenue for

selected office

Scorecard shows office info only


Access Information Wherever it ResidesBased on an Open Standards, Services Oriented Architecture

Siebel

CognosSAP, Siebel

Domino

Reuse existing assets

Use one data service to

drive display of multiple

portlets

Reuse same UI with different data services

Deliver SOA-based, composite views dynamically without additional coding!

Web Service

Pre-built extensions help organizations leverage data and processes from diverse systems and sources

Real-time, integrated views display in a context the end can easily respond to


Proactively Respond using Actionable Dashboards

Built In Real-Time Collaboration

Be alerted to issues via pager, mail or SMS Respond to issues or alerts in real-time

with built-in collaboration Use annotations to provide added details

JK Enterprise Pipeline (WW & Geo)

Worldwide Pipeline Growth

Intuitive interface lets you see and respond to performance trends before they become severe

Automate ongoing tasks with the Portal Workflow Builder


Dashboard KPI Catalog www.lotus.com/dashboardcatalog

Vertical: Industry Horizontal: Line of Business

AutomotiveLocal GovernmentBankingInsurance Manufacturing

Executives SalesITFinanceClaims

FEATURES: Branch off of Portal catalog Configurable portlets display >150 best practice

Key Performance Indicators Built on flexible automation framework + SOA Leverages portal communication and collaboration Applies filtering techniques Includes sample users and roles, HTML, style

sheets, setup scripts, data definition files, etc.

Pre-Built Dashboard Services (Portlets)to accelerate deployment of specific dashboard solutions


17

IBM Dashboard Accelerator 6.1What’s New?

Business Intelligence Builders

– Surface Cognos, Hyperion or Business Objects data in a Portal dashboard

– Easily integrate with other data sources through rich, interactive UI

Dashboards Everywhere

– Build once, deploy where you needPortal, WAS, Notes 8, Quickr teamrooms, Blackberry devices, and Sametime clients*

Enhanced Dashboard SMS Alerting

– Now covering more than 600 networks in 200 countries

New WebCharts 3D and Flash Animated Charts

Builder Enhancements

Flexible, Customizable Scorecard

*Sametime integration available as Tech Preview


New Business Intelligence Builders

Business Objects Builder

– Reads data from Business Objects reports it to other Dashboard builders to generate dashboard charts and reports

– Supports Business Objects Enterprise XI R2

Hyperion Builder– Reads data from in Hyperion’s Essbase cube– Provides it to other Dashboard builders to

generate charts an reports– Supports Essbase 7.x and 9.x

Cognos Builder

– Provides the ability to select and query data from Cognos reports

– Provides XML data as input for other Dashboard builders to generate charts and reports

– Investment protection: Leverages reports that customers already have in place

– Supports Cognos BI 8.x

data cube

BO, Hyperion or Cognos builder

data

XMLdata

Other WDF builders

WDF Application


Display BI Data Elements or Reports in Portlet

Multi-Dimensional Cognos Portlet

Individual or Calculated Cognos Element


Dashboards Everywhere Extended deployment options

Build Once, deploy same dashboard to any client

…to WebSphere Portal or WAS

… to Notes 8

… to a Sametime Client*

… to a Quickr Teamroom

… to a Blackberry

* ST support available as Tech Preview


Leverages Portlet Factory profiling features

Simple versions of existing portlets can be created for mobile devices without having to write additional code

WebSphere Portal’s chtml theme can be leveraged to provide content for BlackBerry devices.

Dashboards on BlackBerry Devices

http://www.ibm.com/developerworks/wikis/display/PortletFactoryID/IBM+-+Client+device+profile+selection


Dashboards in Lotus SametimeTech Preview in Dashboard 6.1 Release

Dashboard portlets can run within a Sametime client

The slide tray displays the portlet application in a browser/portlet view

Runs as Web Application Bundle via Expeditor

Details to come via Product Wiki page

For more information, see https://rtpgsa.ibm.com/~lmpsilva/public/WDFonSametime/WDF_on_Sametime8_20071010.ppt

Prerequisites

1. Sametime 8.0

2. Expeditor 6.1.1 plug-ins for Sametime• Portal Support 6.1.1.200707311521• Portlet Container 6.1.1.200707311521• Eclipse Java Development Tools 6.1.1.200707311521• Web Container – JSP Compiler Bridge 6.1.1.200707311521

* Available on the Expeditor client product CD, in the directory desktop/updates/platform

3. Browser / Portlet Viewer Plug-in for ST 8 Client https://rtpgsa.ibm.com/~lmpsilva/public/WDFonSametime/wdf.viewer.update.site.zip


Dashboards in Notes 8 Expeditor 6.1.x supports JSR168

portlets

You can build an Expeditor WAB (Web Application Bundle) from a WDF/WPF JSR168 project and use its portlets/web applications on Rich Client Platforms such as Expeditor 6.1.1 and Notes 8 Client.

WPF 6.0.2 (Q4) supports portlets on rich client platforms

All Dashboard features supported except annotations, alerting, team calendar and limited query filter

https://w3.webahead.ibm.com/w3ki/display/DashboardFramework/WDF+on+Expeditor


Broader SMS Alerting

Broader SMS Alerting Coverage

– Now customers can use Clickatell and CellTrust SMS gateways send alerts from Dashboard applications

– More carriers in more countries

• Clickatell SMS Gateway – serves 600 networks in 200 countries

• CellTrust RelationshipMobile – 400 carriers in 160 countries

– Increased customer sat over our prior solution


Enhanced Charting

Now includes Greenpoint WebCharts 3D version 5.2

Enhanced charts, maps, gauges and design capabilities

Animated, flash, 3D options

Users can choose which chart to use on-the-fly


New WebSphere Business Monitor Builder

REST based Builder for accessing WebSphere Business Monitor

Leverage KPIs and metrics that WebSphere Business Monitor has calculated

Extends and enhances investment in WebSphere Business Monitor by providing presentation and integration flexibility

Ties Portal / WDF into IBM SOA story

Available NOW in the IBM SOA Catalog and Lotus Business Solutions Catalog

WebSphere Business Monitor

builder

data

XMLdata

Other WDF builders

WDF Application

Business Monitor

historyDB2

ESBProcess Server


Leverage the Industry’s Leading Portal PlatformThe Open Standard, Scalable, Reliable Solution

Market Share Leadership

– #1 in Enterprise Portal Software Market Share (Gartner May 2006)

– Worldwide leader in the enterprise portal software market four years running, with double digit growth from 2004 to 2005 (IDC July 2006)

– Over 4000 customers worldwide

Award Leadership

– Recognized leader by Gartner, Meta, Seybold…

– Intelligent Enterprise Readers’ Choice Award winner

– InfoWorld Readers’ Choice Award winner

– eWeek’s Excellence Award winner

– XML Journal Readers’ Choice Award winner

– JavaPro: Best Java Enterprise Portal

Partner Leadership

– Integrate with existing systems using over 600 IBM Business Partner solutions in the public WebSphere Portal Catalog

– Computer Reseller News Channel Champions Award


Dashboards

Make Information Available to a Wider Audience

My role base workplace

Scorecard Dashboards Work Team

Welcome John Jones

A role based workplace which integrates relevant metrics into the context of the

agreed-to objectives and business initiatives.

Leverage the strength of an open-standards portal environment to deploy

solutions

DashboardsDashboardsdrill

down

data

Dynamically presenting information it in the context of user role and aligned with their work commitments – beyond the financial analyst

BI Systems OLAP / Cubes Warehouse /

Mart

Enterprise Apps SAP Oracle Siebel

BPM Process

Engines Monitors

Other Domino Databases Microsoft


Deep Portal ExperienceAction-Oriented Dashboards

Metrics / KPIs

CollaborationBusiness Processes

Presentation Layer - Multi-source Data Integration

Excel

Rapid Time-to-Value (automation)

Market-leading, Standards-based Platform

Service Oriented Architecture (reuse, flexibility)

Lotus

ActiveInsight

WebSphere Portal (Collaboration, security, user mgt)

Why Companies Choose IBM for Performance Dashboards

© 2006 ibm corporation ® ibm dashboard accelerator lotus activeinsight hindsight is not 20/20 when...

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