© 2006 cisco systems, inc. all rights reserved.cisco public ite pc v4.0 chapter 6 1 chapter 6:...
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© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 1
Chapter 6: Laptops and Portable Devices
IT Essentials: PC Hardware and Software v4.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 2
Purpose of this Presentation
List of chapter objectives
Overview of the chapter contents, including
student worksheets
student activities
some potential student misconceptions
Reflection/Activities for instructors to complete to prepare to teach
Additional resources
To provide to instructors an overview of Chapter 6:
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 3
Chapter 6 Objectives
6.1 Describe laptops and other portable devices
6.2 Identify and describe the components of a laptop
6.3 Compare and contrast desktop and laptop components
6.4 Explain how to configure laptops
6.5 Compare the different mobile phone standards
6.6 Identify common preventive maintenance techniques used for laptops and portable devices
6.7 Describe how to troubleshoot laptops and portable devices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 4
Chapter 6 Worksheets
6.1.2 Worksheet: Research Laptops, Smart Phones, and PDAs
6.2.3 Worksheet: Laptop Docking Stations
6.3.4 Worksheet: Laptop Expansion
6.4.1 Worksheet: ACPI Standards
6.7.2 Worksheet: Research Laptop Problems
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 5
Optional Virtual Laptop Activities 6.2.1 Explore the different views of the virtual laptop
6.2.2 Explore the virtual laptop keyboard
6.2.3 Explore the different views of the docking station
6.4.2 Replace components and devices in the virtual laptop
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 6
Introduction
Do you know when the first laptops were developed?
Who do you think used the early laptops?
One of the original laptops was the GRiD Compass 1101. It was used by astronauts on space missions in the early 1980s.
It weighed 11 lb (5 kg) and cost US $8,000 - $10,000!
This chapter focuses on the differences between laptops and desktops and describes the features of PDAs and Smartphones.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 7
Laptops and Portable Devices Notebooks, laptops, and tablets are types of portable
computers.
For clarity and consistency in this course, all portable computers will be called "laptops".
Today, laptops are very popular because advances in technology have resulted in laptops that cost less, weigh less, and have improved capabilities.
PDAs offer features such as games, web surfing, e-mail, instant messaging, and many other features offered by PCs.
Smartphones are cell phones with many built-in PDA capabilities.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 8
Common Uses of Laptops Taking notes in school or researching
papers
Presenting information in business meetings
Accessing data away from home or the office
Playing games while traveling
Watching movies while traveling
Accessing the Internet in a public place
Sending and receiving email in a public place
Can you think of other uses for laptops?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 9
Common Uses of PDAs and Smartphones The PDA is an electronic personal
organizer with tools to help organize information
The Smartphone is a mobile phone with PDA capabilities.
Other uses of PDAs and Smartphones are to take phone calls, voice memos, taking notes, text messaging, browsing the internet, reading eBooks, playing games, internet chat, music, contacts, calendar and GPS.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 10
The Components of a Laptop
Common laptop features:
Small and portable
Integrated display screen in lid
Integrated keyboard
AC power source or rechargeable battery
Hot-swappable drives and peripherals
Some type of docking station or port replicator to connect to peripherals
6.2 Identify and describe the components of a laptop
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 11
Components Outside of a Laptop
Top view of virtual laptop
6.2.1 Describe the components found on the outside of a laptop
Bluetooth status LED
Battery status LED
Standby LED
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 12
Components Outside of a Laptop
Rear view of virtual laptop
6.2.1 Describe the components found on the outside of a laptop
AC power connector
Parallel portBattery bay
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 13
Components Outside of a Laptop
Left side view of virtual laptop
6.2.1 Describe the components found on the outside of a laptop
Security keyhole
USB port
S-video port
Headphone jack
Microphone jack
PC card slot
Ventilation grillRJ-11 modem
Ethernet port
Network LEDs
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 14
Components Outside of a Laptop
Front view of virtual laptop
6.2.1 Describe the components found on the outside of a laptop
Infrared port
Speakers
Latch
Ventilation grill
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 15
Components Outside of a Laptop
Right side view of virtual laptop
6.2.1 Describe the components found on the outside of a laptop
Optical drive
Optical drive indicator
VGA port
Drive bay indicator
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 16
Components Outside of a Laptop
Underside view of virtual laptop
6.2.1 Describe the components found on the outside of a laptop
Hard drive access panel
Battery latches
Docking connector
RAM access panel
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 17
Components Inside of a Laptop
Open laptop
6.2.2 Describe the components found on the inside of a laptop
Keyboard
Volume controls Power button
Touchpad
Pointer controller
Fingerprint reader
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 18
Components Inside of a Laptop
LEDs inside laptop
6.2.2 Describe the components found on the inside of a laptop
Wireless Bluetooth Caps lock
Num lockHard drive Battery
Power on
Standby
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 19
Components on a Docking Station
Top view of docking station
6.2.3 Describe the components found on the laptop docking station
Docking connector
Power button
Eject button
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 20
Components on a Docking Station
Rear view of docking station
6.2.3 Describe the components found on the laptop docking station
Exhaust fan
AC power connector
PC card slot
Ethernet port
RJ-11 port
Serial port
VGA port
Parallel port
DVI port
External-diskette-drive connector
Headphone connector
Line In connector
USB port
Keyboard port
Mouse port
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 21
Components on a Docking Station
Right side view of docking station
6.2.3 Describe the components found on the laptop docking station
Key lock
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 22
Compare Laptop Components and Desktop Components
Desktop components tend to be standardized. They usually meet universal form factors.
Laptop manufacturers focus on refining laptop components to make them more efficient and compact as a result, laptop components are proprietary.
You may not be able to use components made by one laptop manufacturer to repair a laptop made by another manufacturer.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 23
Compare Motherboards6.3.1 Compare and contrast desktop and laptop motherboards
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 24
Compare CPUs6.3.2 Compare and contrast desktop and laptop processors
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 25
Compare Power Options6.3.3 Compare and contrast desktop and laptop power management
Laptop Power Options Desktop Power Options
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 26
Compare Expansion Capabilities6.3.4 Compare and contrast desktop and laptop expansion capabilities
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 27
Compare Expansion Capabilities
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 28
Configure Laptops To allow applications and processes to run smoothly:
Configure and allocate system resources
Install additional components and plug-ins
Change environmental settings to match software requirements.
A laptop can be customized for specific purposes by adding external components.
Adding external components is usually accomplished through the use of Plug and Play, but occasionally driver installation and additional configuration may be required.
Follow safe removal procedures when disconnecting hot-swappable and non-hot-swappable devices.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 29
Configure Laptop Power Settings6.4.1 Describe how to configure power settings
ACPI Standards
S0 The computer is on and the CPU is running.
S1 The CPU is not running. However, the CPU and RAM are still receiving power.
S2 The CPU is off, but the RAM is refreshed. The system is in a lower power mode than S1.
S3The CPU is off, and the RAM is set to a slow refresh rate. This mode is often called “Save to RAM”. In Windows XP, this state is known as the Standby mode.
S4The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This mode is also called “Saved to Disk”. In Windows XP, this state is known as the Hibernate mode.
S5 The computer is off and nothing has been saved.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 30
Checking the ACPI Settings in the BIOS
Here are the steps to check the ACPI settings in the BIOS:
1. Enter BIOS setup by pressing the appropriate key or key combination while the computer is booting. Typically this is the Delete key or the F2 key, but there are several other options.
2. Locate and enter the “Power Management settings” menu item.
3. Use the appropriate keys to enable ACPI mode.
4. Save and Exit BIOS setup.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 31
Power Settings in Windows XPTo configure your power settings, click:
Start > Control Panel > Power Options
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 32
Replacing Laptop Components
CAUTION: Always disconnect power and remove the battery before installing or removing laptop components that are not hot-swappable.
6.4.2 Describe the safe installation and removal of laptop components
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 33
Mobile Phone Standards6.5 Compare the different mobile phone standards
Internet Standard
• Short Message Service (SMS)
• Multimedia Message Service (MMS)
• Packet Switching
• Used for text messaging
• Used for sending and receiving photos and videos
• Used for accessing the Internet
Purpose
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 34
Proper Cleaning Procedures
Follow proper cleaning procedures to clean a laptop.
CAUTION:
Do not spray cleaning solution directly onto the LCD display.
Use products specifically designed for cleaning LCD displays.
Use a soft, lint-free cloth with an approved cleaning solution to avoid damaging laptop surfaces.
Apply the cleaning solution to the lint-free cloth, not directly to the laptop.
6.6.1 Identify appropriate cleaning procedures
Keyboard
Ventilation
LCD display
Touch pad
Floppy drive
Optical disk drive
CD or DVD disc
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 35
Optimal Operating Environments
Pack for transport
Clean properly
Ventilate
Air temperature
Humidity
6.6.2 Identify optimal operating environments
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 36
Troubleshooting
Determine if a repair is cost-effective.
The cost of the repair should be compared to the replacement cost minus the salvage value.
6.7 Describe how to troubleshoot laptops and portable devices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 37
Step 1 Gather data from the customer
Step 2 Verify the obvious issues
Step 3 Try quick solutions first
Step 4 Gather data from the computer
Step 5 Evaluate the problem and implement the solution
Step 6 Close with the customer
Troubleshooting Process
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 38
1. Gather Data from the Customer
Customer information
Company name, contact name, address, phone number
Laptop information
Manufacturer, model, OS, network environment, connection type
Description of problem
Open-ended questions
What was happening when you first experienced the problem?
Closed-ended questions
Is the laptop currently using the battery as the power source?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 39
2. Verify the Obvious Issues
Examine the most obvious causes of a problem.
Loose or improper connections
Check the Device Manager; remove and reinsert components
Power issues
Check power LEDs and power source
Wireless network issues
Check network LEDs, Network Connections and wireless signal strength
Sound and audio issues
Stylus issues
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 40
3. Try Quick Solutions First
A quick solution can save time and money.
Reboot the computer.
Verify BIOS settings.
Remove or unplug unnecessary peripherals.
Use the Last Known Good Configuration option.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 41
4. Gather Data from the ComputerData gathered from the laptop can be used to confirm the problem description given by the customer.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 42
5. Evaluate Problem & Implement Solution
1. Evaluate the information gathered from the customer and from the laptop
2. Determine possible solutions
3. Implement the best solution
Previous experience of solving problems with computers
Other technicians
Internet search engines
News groups
Manufacturer FAQs
Computer manuals
Device manuals
Online forums and chat
Technical websites
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 43
6. Close with the Customer
Discuss with customer the solution implemented.
Have customer verify problem is solved.
Provide all paperwork to customer.
Document steps of solution.
Document components used in repair.
Document time spent to resolve the problem.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 44
Common Problems and Solutions
Problem Symptom Possible Solution
LCD laptop screen is not displaying anything
Disconnect any external monitors and use Fn key sequence to activate the LCD
Image on the LCD screen is too dim
Swap laptop to AC power and adjust brightness controls for the LCD
Image on the LCD screen contains a black border
Adjust display resolution setting
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 45
Chapter 6 Summary
Laptops and Portable Devices
Description of portable devices
Laptop components
Configuration procedures
Preventive maintenance techniques
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 46
Instructor Training Activities
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 47
Activities for Instructor Training
1. Take the Quiz provided in Chapter 6 course content.
2. Conduct Internet research to pre-screen online resources for students to use in completing the student worksheet, 6.7.2 Research Laptop Problems.
3. Complete the virtual laptop instructor activities and participate in discussion or journal your answers to discussion questions.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 48
Virtual Laptop Virtual laptop is a stand-alone tool designed to:
supplement classroom learning
provide a virtual “hands-on” experience where real equipment is limited
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 49
Objectives for Virtual Laptop Activity
Describe the three modes of the virtual laptop.
Remove and install laptop components in the virtual laptop.
Participate in discussion of various teaching strategies to use with the virtual laptop.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 50
Virtual Laptop Activity
Launch virtual laptop
Complete all four layers of the Learn Mode
Work through the Test Mode
While using the virtual laptop, begin thinking of ways to use this in teaching (both students and instructors).
Participate in discussion or journal your answers to discussion questions.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 51
Discuss Virtual Laptop
Do you have any questions now that you have used virtual laptop?
How do you think your students will react to this tool?
What ways do you think you will use virtual laptop in ITE PC v4.0?
Other comments or thoughts about virtual laptop?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 52
Instructor Training Discussion Share with the other instructors the online resources you found
that students might use in completing the research activity worksheet, 6.7.2 Research Laptop Problems
Discuss the troubleshooting process.
What are some benefits of open-ended and closed-ended questions?
What are other open-ended and closed-ended questions that might be used to gather data from the customer?
What are other obvious issues that could be added to the list to check?
What are other quick solutions for troubleshooting a laptop or a portable device?
Are there specific online resources that you would recommend to use in researching possible solutions to laptop problems?
What methods will you use in the classroom to illustrate and reinforce the effective communication that should be part of the step of closing with the customer?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 53
Additional Resources Whatis?com: IT Encyclopedia and Learning Center
http://whatis.com
TechTarget: The Most Targeted IT Media http://techtarget.com
ZDNet: Tech News, Blogs and White Papers for IT Professionals http://www.zdnet.com
HowStuffWorks: It's Good to Know http://computer.howstuffworks.com
CNET.com http://www.cnet.com
PC World http://www.pcworld.com
ComputerWorld http://www.computerworld.com
WIRED NEWS http://www.wired.com
eWEEK.com http://www.eweek.com
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 54
Q and A
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0 Chapter 6 55