© 2001-2003 franz j. kurfess knowledge management tools 1 cpe/csc 580: knowledge management dr....
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© 2001-2003 Franz J. Kurfess Knowledge Management Tools 1
CPE/CSC 580: Knowledge Management
CPE/CSC 580: Knowledge Management
Dr. Franz J. Kurfess
Computer Science Department
Cal Poly
© 2001-2003 Franz J. Kurfess Knowledge Management Tools 2
Course OverviewCourse Overview Introduction Knowledge Processing
Knowledge Acquisition, Representation and Manipulation
Knowledge Organization Classification, Categorization Ontologies, Taxonomies,
Thesauri
Knowledge Retrieval Information Retrieval Knowledge Navigation
Knowledge Presentation Knowledge Visualization
Knowledge Exchange Knowledge Capture, Transfer,
and Distribution
Usage of Knowledge Access Patterns, User Feedback
Knowledge Management Techniques Topic Maps, Agents
Knowledge Management Tools
Knowledge Management in Organizations
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Overview Knowledge Management Tools
Overview Knowledge Management Tools
Motivation Objectives Tools Requirements
Knowledge Acquisition Knowledge Organization Knowledge Exchange Knowledge Presentation Knowledge Retrieval
Capabilities Capture, Indexing, Search, Link
Association, Graphs/Networks, Hierarchies, Collaboration,
KM Tool Sets Tools for Specific KM Tasks Outlook Tools Important Concepts and
Terms Chapter Summary
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LogisticsLogistics
Introductions Course Materials
textbook handouts Web page CourseInfo/Blackboard System and Alternatives
Term Project Lab and Homework Assignments Exams Grading
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Bridge-InBridge-In
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Pre-TestPre-Test
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MotivationMotivation
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ObjectivesObjectives
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KM ToolsKM Tools
SAP Knowledge WarehouseIHMC Concept Maps80-20 DiscoveryAssistumKnowledge Structure Manager (KSM)CokaceIdea Processor
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KM ToolsKM Tools
study IT-Research http://www.it-research.net
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Tools by CategoryTools by Category Information Retrieval: Verity™, Connex™, Excalibur™, Eurospider™,
Google™, Fulcrum™ Collaborative Filtering: Grapevine™ Intranet Portal: Intraspect™ , Open Text™ , Autonomy™, Ontoprise™ Groupware: Lotus Notes™, MS Exchange™ Document Management: PCDOCS™, InQuery™, Filenet™, Documentum™ Text Summarization: Prosum Database solutions: Wincite™, Dataware™, Agentware™ Experience Factories: at A.D.Little™, at Xerox™ Skill Management: Loga HRMS (P&I)™, proprietary solutions Semantic Nets-based: USU™, Knowledge Park™ Visualization: Inxight™, AIdministrator™ Knowledge Discovery: Clementine™, IBM™, SAS™
[Staab 2001]
Knowledge Discovery Tools
Collect
Extract(Alembic)
Sources
Summarize(WebSumm)
Cluster/Mine(QueryFlocks)
Collaborate(KEAN, Scout,
ExpertFinder, XperNET)
Translate(CyberTrans)
Browse/Visualize(GeoNODE)
Monitor(SIAM)
Disseminate/Retrieve(TIDES, QANDA)
[Maybury 2001]
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SAP Knowledge WarehouseSAP Knowledge Warehouse
knowledge management solution integrated with other SAP products in particular R/3
main functionality Web check-in, authoring, editing document modeling workbench performance assessment workbench integration with document management system connection with business workflows
[SAP 2000]
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SAP Knowledge PortalSAP Knowledge Portal
[SAP 2000]
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Knowledge Portal DiagramKnowledge Portal Diagram
[SAP 2000]
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Knowledge Warehouse DiagramKnowledge Warehouse Diagram
[SAP 2000]
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SAP Knowledge ManagementSAP Knowledge Management
[SAP 2000]
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Knowledge Warehouse Screen ShotKnowledge Warehouse Screen Shot
[SAP 2000]
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Knowledge Warehouse ConfigurationKnowledge Warehouse Configuration
[SAP 2000]
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KW Information ObjectsKW Information Objects
[SAP 2000]
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Logical vs. Physical ObjectLogical vs. Physical Object
[SAP 2000]
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Versioning for Info ObjectsVersioning for Info Objects
[SAP 2000]
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Knowledge Management CycleKnowledge Management Cycle
[SAP 2000]
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Knowledge Warehouse ContextKnowledge Warehouse Context
[SAP 2000]
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Integration with Human ResourcesIntegration with Human Resources
[SAP 2000]
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Knowledge Warehouse Mind MapKnowledge Warehouse Mind Map
[SAP 2000]
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OpenText LiveLinkOpenText LiveLink
collaborative environment for the development of Web-based knowledge repositories
components and services document and content management information retrieval virtual team collaboration enterprise group scheduling business process information
[LiveLink 2000]
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LiveLink User InterfaceLiveLink User Interface
[LiveLink 2000]
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LiveLink ArchitectureLiveLink Architecture
[LiveLink 2000]
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IHMC Concept Maps TemplateIHMC Concept Maps Template
IHMC Concept Map SoftwareInstitute for Human and Machine Cognition,
University of West Floridahttp://cmap.coginst.uwf.edu/Purpose
tools for the organization and representation of knowledge
Components set of Java-based tools for the display and navigation of
existing concept maps http-based server to host concept maps
[Novak 2000]
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Concept Maps DescriptionConcept Maps Description
features creation of concept maps browsing of existing concept maps Web browser enhanced with Java as user interface
application examples Center for Mars Exploration, NASA weather forecasting in the Gulf Coast region distance learning
[http://cmap.coginst.uwf.edu/]
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Concept Maps Concept MapConcept Maps Concept Map
[http://cmap.coginst.uwf.edu/]
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Concept Map ExampleConcept Map Example
[http://cmap.coginst.uwf.edu/]
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Concept Map Example 2Concept Map Example 2
[http://cmap.coginst.uwf.edu/]
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Concept Maps EvaluationConcept Maps Evaluation
representation and organization of knowledge functionality
browsing and construction of concept maps
user interface Web browser with Java
good aspects nice visualization, easy to browse
limitations knowledge acquisition is very labor-intensive
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80-20 Discovery Template80-20 Discovery Template
Discovery80-20, Authorhttp:www.80-20.com/products/discoveryenhanced search engine for internal data basesComponents
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80-20 Discovery Description80-20 Discovery Description
features natural language query parsing web browser as interface
diagramsscreen shotsapplication examples
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80-20 Discovery Screen Shot80-20 Discovery Screen Shot
[Discovery]
[Screenshot and annotations by Chris Newman]
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80-20 Discovery Evaluation80-20 Discovery Evaluation main emphasis on retrieval of existing knowledge
mainly from already existing data bases functionality
creates an index of documents in specified storage areas provides access through natural language queries
integration with outside systems
tightly integrated with Microsoft products
user interface web browser natural language queries
performance seems to be rather sluggish, probably due to the NL input
good aspects limitations
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Assistum TemplateAssistum Template
Products: Assistum Knowledge ToolOrganization: Assistum.comhttp://www.assistum.comPurpose
enables the user to create or modify knowledge bases to assist their decision-making
Components Assistum Viewer Assistum Knowledge Editor
[Assistum.com]
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Assistum DescriptionAssistum Description
Assistum provides easy-to-use tools to create powerful fuzzy rule-based decision support systems
it uses fuzzy logic to store and transform degree of truth variables and relationships
demos are available on the Web at http://www.assistum.com/2000/demonstrations/javademo.html requires Java-capable browser
[Assistum.com]
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Assistum ExampleAssistum Exampleknowledge network about price increase
[Assistum.com]
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Assistum ExampleAssistum Example
reasoning for price increase
[Assistum.com]
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Assistum EvaluationAssistum Evaluation scope
emphasis on knowledge representation fuzzy logic as inference method
functionality editor for the creation and modification of knowledge bases viewer for the display of knowledge bases
integration within the set, with outside systems
user interface GUI, Web browser with Java
good aspects support for knowledge engineering tasks
limitations mainly a tool for knowledge engineering
[Assistum.com]
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Knowledge Structure Manager (KSM)
Knowledge Structure Manager (KSM)
Name of the Tool SetJose Cuena, Martin Molina, ISYS Intelligent Systems
Research Group, Department of Artificial Intelligence, Polytechnic University, Madrid, Spain
http://www.isys.dia.fi.upm.es/ksm/home.htmlPurpose
a software environment that helps developers and end-users in the development and maintenance of large and complex knowledge-based applications
Components analysis, design and implementation, maintenance
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KSM DescriptionKSM Description goal
reduce the gap between the human understanding and the implementation of applications using knowledge models
background intuitive modular approach with different levels of abstraction to cope
with large knowledge bases influenced by the idea of generic tasks of Chandrasekaran and the
knowledge level concept of Newell. includes also some ideas from other parallel approaches of knowledge
engineering methodologies and tools such as KADS, PROTEGE-II and KREST
diagrams screen shots application examples
[Cuena, 2000]
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KSM Knowledge Area ViewKSM Knowledge Area View
[Cuena, 2000]
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KSM Hyperbolic ViewKSM Hyperbolic View
[Cuena, 2000]
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KSM Task PerspectiveKSM Task Perspective
[Cuena, 2000]
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Problem FormulationProblem Formulation
[Cuena, 2000]
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KSM EvaluationKSM Evaluation scope functionality integration
within the set with outside systems
user interface performance good aspects limitations
seems to be most appropriate for AI knowledge engineering tasks, not so much for knowledge management
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CokaceCokace
Cokace, WebCokaceOlivier.Corby, INRIA, Sophia Antipolis, Francehttp://www-sop.inria.fr/acacia/Cokace/cokace.htmlPurpose
environment for the conceptual modelling language CML of the CommonKADS methodology
Components
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Cokace DescriptionCokace Description goal
to provide the knowledge engineer with structured edition, static validation and dynamic interpretation of CML expertise models
features allows the knowledge engineer to simulate a reasoning on CML
expertise models enables verification and evaluation of such expertise models
before implementation of the final knowledge-based system
diagrams screen shots application examples
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Cokace ExampleCokace Example
ontology produced on-line by WebCokace labels are lost
[WebCokace]
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Cokace EvaluationCokace Evaluation
development tool for CommonKADS methodologyfunctionalityintegration
within the set with outside systems
user interface Web-based (WebCokace)
good aspects knowledge engineering support
limitations mainly for knowledge engineering purposes
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Idea ProcessorIdea Processor
Idea ProcessorA-I-A
http://www.a-I-a.com/englishHomePage/technologies.html
Purpose new generation Computer Supported Cooperative Work
technology composed of a user driven software system and a methodology, IdeaProcessing(™)
Components
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Idea Processor DescriptionIdea Processor Description
goal to facilitate idea and knowledge management and
communication with a graphical and intuitive approach
features permits simultaneous access by various individuals within
a work group to diagram building which leads to concept formation
joint effort promotes shared understanding and consensus facilitates the visualization of problems and their solutions it is an 'ideator' (an idea and strategies editor), a group
ware, and a meta-CASE tool.
[A-I-A 2001]
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Idea Processor ExampleIdea Processor Example
site map generated with Idea Processor technology
[A-I-A Site Map]
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Idea Processor EvaluationIdea Processor Evaluation
scope visualization of knowledge
functionality idea and strategies editor group collaboration
good aspects visual display of knowledge aspects
limitations knowledge acquisition seems tedious
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Tool Set TemplateTool Set Template
Name of the Tool SetOrganization, AuthorURLPurposeComponents
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Tool Set DescriptionTool Set Description
further detailsdiagramsscreen shotsapplication examples
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Tool Set EvaluationTool Set Evaluation
scopefunctionalityintegration
within the set with outside systems
user interfaceperformancegood aspectslimitations
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Autonomy TemplateAutonomy Template
Name of the Tool SetOrganization, AuthorURLPurposeComponents
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Tool Set DescriptionTool Set Description
further detailsdiagramsscreen shotsapplication examples
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Tool Set EvaluationTool Set Evaluation
scopefunctionalityintegration
within the set with outside systems
user interfaceperformancegood aspectslimitations
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MindMap TemplateMindMap Template
Name of the Tool SetOrganization, AuthorURLPurposeComponents
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Tool Set DescriptionTool Set Description
further detailsdiagramsscreen shotsapplication examples
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Tool Set EvaluationTool Set Evaluation
scopefunctionalityintegration
within the set with outside systems
user interfaceperformancegood aspectslimitations
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Verity TemplateVerity Template
Name of the Tool SetOrganization, AuthorURLPurposeComponents
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Tool Set DescriptionTool Set Description
further detailsdiagramsscreen shotsapplication examples
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Tool Set EvaluationTool Set Evaluation
scopefunctionalityintegration
within the set with outside systems
user interfaceperformancegood aspectslimitations
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Practicity TemplatePracticity Template
PracticityOrganization, AuthorURLweb-based knowledge sharing environmentPracticity web server, web browser as clients
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Tool Set DescriptionTool Set Description
features captures interactions between users participating in a
“community of practice” contents and contexts of interactions stores interactions in a cet\ntral knowledge base
diagramsscreen shotsapplication examples
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Tool Set EvaluationTool Set Evaluationmain emphasis on capturing of knowledge through interactionsfunctionality
knowledge capture, access dtSearch for text-based search
integration within the set with outside systems
user interfaceperformancegood aspectslimitations
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Groove TemplateGroove Template
GrooveGroove Networks, Ray Ozzie (Lotus Notes
developer)URLP2P groupware for direct interaction among users
collaboration, communication, sharing information
Components
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Tool Set DescriptionTool Set Description
features shared spaces are used for storing and accessing
knowledge users share spaces through accounts
diagramsscreen shotsapplication examples
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Tool Set EvaluationTool Set Evaluationscope
main emphasis on sharing of informationfunctionality
communication chatting, messages, discussion forums
collaboration net meetings, outlines, drawing,
coordination calender
integration within the set with outside systems
user interfaceperformancegood aspectslimitations
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Post-TestPost-Test
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ReferencesReferences [Cuena & Molina 1996] Cuena J., Molina M.: "Building Knowledge Models Using
KSM". Proc. of Knowledge Acquisition of Knowledge Based Systems Workshop, KAW96. Banff, Canada. 1996.
[Maybury 2001] Joseph T. Maybury: “Knowledge On Demand: Knowledge and Expert Discovery”, Wissensmanagement 2001 Conference, Baden-Baden, Germany.
[Novak 2000] Joseph D. Novak: “The Theory Underlying Concept Maps and How To Construct Them”, http://cmap.coginst.uwf.edu/info/. 1996.
[SAP 2000] SAP AG “Introducing Knowledge Management with mySAP.com” http://www.sap-ag.de/solutions/bi/km/.
[OpenText 2001] OpenText “LiveLink Product Overview” http://www.opentext.com/livelink/.
[Staab 2000] Steffen Staab: “Intelligente Techniken für das Wissensmanagement” Knowledge Management Tutorial, Wissensmanagement 2001 Conference, Baden-Baden, Germany, http://www.aisb.uni-karlsruhe.de/~sst.
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Important Concepts and TermsImportant Concepts and Terms reasoning knowledge representation
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Summary KM ToolsSummary KM Tools
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